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Navigating CX for Telcos: how to hyper-personalise in a privacy-safe way

Navigating CX for Telcos: how to hyper-personalise in a privacy-safe way

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CRM and transaction data are not enough. Telcos struggle to get a 360-degree customer view because so much data is still siloed across functions. This is a massive opportunity, worth Billions. With the data they have, telcos can create the best personalized experiences for their customers. However, to activate this data, Telcos need a platform that includes new privacy-safe methods. Embedded privacy is a new technique that can unlock the Network data that offers Telcos a unique competitive advantage. Privacy is just the first of several solutions required. Extracting customer insight from network data requires processing billions of records, some in near real-time. Plus, new AI-enabled methods can extract human meaning, to drive hyper-personalized marketing and CX. 

Join our webinar to:
  1. Learn why Telcos need to use Network data to remain competitive
  2. Find out how embedded privacy protects both customers and data
  3. Discover how AI can extract human meaning from Network data
  4. See how to activate your data at scale with a Customer Intelligence Platform
Speakers :
Bill Danner, EVP, Intent HQ Americas
Intent HQ

Bill Danner is EVP of Intent HQ Americas where he has been helping to establish this new subsidiary of the company. A member of the IAPP, Bill has also written on data protection and privacy, CCPA, and GDPR. Bill was previously President and COO of CreditRiskMonitor, a publicly traded fintech based in New York, which developed highly accurate credit models employing advanced methods including deep learning.
Sharifah Amirah, President, Intent HQ Americas
Intent HQ

With over 20 years of global experience in the technology sector, Sharifah leads Intent HQ’s Americas business and helps shape its AI driven Customer First thinking. Over the last decade, she has delivered customer intelligence capabilities for Vodafone, Orange, American Express, Sony, SingTel, Sears, Hilton, MGM International and more recently Telefonica and Verizon.
Sheryl Kingstone, Research Vice President & General Manager - VOCUL
451 Research

Sheryl Kingstone leads 451 Research’s coverage for Customer Experience & Commerce, which covers the many aspects of how customer experience is a catalyst for digital transformation.

26 Jun 2018

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