Article | February 11, 2020
Whilst there are many people that associate AI with sci-fi novels and films, its reputation as an antagonist to fictional dystopic worlds is now becoming a thing of the past, as the technology becomes more and more integrated into our everyday lives.AI technologies have become increasingly more present in our daily lives, not just with Alexa’s in the home, but also throughout businesses everywhere, disrupting a variety of different industries with often tremendous results. The technology has helped to streamline even the most mundane of tasks whilst having a breath-taking impact on a company’s efficiency and productivity.However, AI has not only transformed administrative processes and freed up more time for companies, it has also contributed to some ground-breaking moments in business, being a must-have for many in order to keep up with the competition.
Article | February 18, 2021
While digital transformation is proving to have many benefits for businesses, what is perhaps the most significant, is the vast amount of data there is available. And now, with an increasing number of businesses turning their focus to online, there is even more to be collected on competitors and markets than ever before.
Having all this information to hand may seem like any business owner’s dream, as they can now make insightful and informed commercial decisions based on what others are doing, what customers want and where markets are heading.
But according to Nate Burke, CEO of Diginius, a propriety software and solutions provider for ecommerce businesses, data should not be all a company relies upon when making important decisions.
Instead, there is a line to be drawn on where data is required and where human expertise and judgement can provide greater value.
Undeniably, the power of data is unmatched. With an abundance of data collection opportunities available online, and with an increasing number of businesses taking them, the potential and value of such information is richer than ever before.
And businesses are benefiting. Particularly where data concerns customer behaviour and market patterns. For instance, over the recent Christmas period, data was clearly suggesting a preference for ecommerce, with marketplaces such as Amazon leading the way due to greater convenience and price advantages.
Businesses that recognised and understood the trend could better prepare for the digital shopping season, placing greater emphasis on their online marketing tactics to encourage purchases and allocating resources to ensure product availability and on-time delivery.
While on the other hand, businesses who ignored, or simply did not utilise the information available to them, would have been left with overstocked shops and now, out of season items that would have to be heavily discounted or worse, disposed of.
Similarly, search and sales data can be used to understand changing consumer needs, and consequently, what items businesses should be ordering, manufacturing, marketing and selling for the best returns.
For instance, understandably, in 2020, DIY was at its peak, with increases in searches for “DIY facemasks”, “DIY decking” and “DIY garden ideas”. For those who had recognised the trend early on, they had the chance to shift their offerings and marketing in accordance, in turn really reaping the rewards.
So, paying attention to data certainly does pay off. And thanks to smarter and more sophisticated ways of collecting data online, such as cookies, and through AI and machine learning technologies, the value and use of such information is only likely to increase.
The future, therefore, looks bright. But even with all this potential at our fingertips, there are a number of issues businesses may face if their approach relies entirely on a data and insight-driven approach. Just like disregarding its power and potential can be damaging, so can using it as the sole basis upon which important decisions are based.
While the value of data for understanding the market and consumer patterns is undeniable, its value is only as rich as the quality of data being inputted. So, if businesses are collecting and analysing their data on their own activity, and then using this to draw meaningful insight, there should be strong focus on the data gathering phase, with attention given to what needs to be collected, why it should be collected, how it will be collected, and whether in fact this is an accurate representation of what it is you are trying to monitor or measure.
Human error can become an issue when this is done by individuals or teams who do not completely understand the numbers and patterns they are seeing. There is also an obstacle presented when there are various channels and platforms which are generating leads or sales for the business. In this case, any omission can skew results and provide an inaccurate picture. So, when used in decision making, there is the possibility of ineffective and unsuccessful changes.
But while data gathering becomes more and more autonomous, the possibility of human error is lessened. Although, this may add fuel to the next issue.
Drawing a line
The benefits of data and insights are clear, particularly as the tasks of collection and analysis become less of a burden for businesses and their people thanks to automation and AI advancements. But due to how effortless data collection and analysis is becoming, we can only expect more businesses to be doing it, meaning its ability to offer each individual company something unique is also being lessened.
So, businesses need to look elsewhere for their edge. And interestingly, this is where a line should be drawn and human judgement should be used in order to set them apart from the competition and differentiate from what everyone else is doing.
It makes perfect sense when you think about it. Your business is unique for a number of reasons, but mainly because of the brand, its values, reputation and perceptions of the services you are upheld by. And it’s usually these aspects that encourage consumers to choose your business rather than a competitor.
But often, these intangible aspects are much more difficult to measure and monitor through data collection and analysis, especially in the autonomous, number-driven format that many platforms utilise.
Here then, there is a great case for businesses to use their own judgements, expertise and experiences to determine what works well and what does not. For instance, you can begin to determine consumer perceptions towards a change in your product or services, which quantitative data may not be able to pick up until much later when sales figures begin to rise or fall. And while the data will eventually pick it up, it might not necessarily be able to help you decide on what an appropriate alternative solution may be, should the latter occur.
Human judgement, however, can listen to and understand qualitative feedback and consumer sentiments which can often provide much more meaningful insights for businesses to base their decisions on.
So, when it comes to competitor analysis, using insights generated from figure-based data sets and performance metrics is key to ensuring you are doing the same as the competition.
But if you are looking to get ahead, you may want to consider taking a human approach too.
Article | December 23, 2020
Nowadays, everyone with some technical expertise and a data science bootcamp under their belt calls themselves a data scientist. Also, most managers don't know enough about the field to distinguish an actual data scientist from a make-believe one someone who calls themselves a data science professional today but may work as a cab driver next year. As data science is a very responsible field dealing with complex problems that require serious attention and work, the data scientist role has never been more significant. So, perhaps instead of arguing about which programming language or which all-in-one solution is the best one, we should focus on something more fundamental. More specifically, the thinking process of a data scientist.
The challenges of the Data Science professional
Any data science professional, regardless of his specialization, faces certain challenges in his day-to-day work. The most important of these involves decisions regarding how he goes about his work. He may have planned to use a particular model for his predictions or that model may not yield adequate performance (e.g., not high enough accuracy or too high computational cost, among other issues). What should he do then? Also, it could be that the data doesn't have a strong enough signal, and last time I checked, there wasn't a fool-proof method on any data science programming library that provided a clear-cut view on this matter. These are calls that the data scientist has to make and shoulder all the responsibility that goes with them.
Why Data Science automation often fails
Then there is the matter of automation of data science tasks. Although the idea sounds promising, it's probably the most challenging task in a data science pipeline. It's not unfeasible, but it takes a lot of work and a lot of expertise that's usually impossible to find in a single data scientist. Often, you need to combine the work of data engineers, software developers, data scientists, and even data modelers. Since most organizations don't have all that expertise or don't know how to manage it effectively, automation doesn't happen as they envision, resulting in a large part of the data science pipeline needing to be done manually.
The Data Science mindset overall
The data science mindset is the thinking process of the data scientist, the operating system of her mind. Without it, she can't do her work properly, in the large variety of circumstances she may find herself in. It's her mindset that organizes her know-how and helps her find solutions to the complex problems she encounters, whether it is wrangling data, building and testing a model or deploying the model on the cloud. This mindset is her strategy potential, the think tank within, which enables her to make the tough calls she often needs to make for the data science projects to move forward.
Specific aspects of the Data Science mindset
Of course, the data science mindset is more than a general thing. It involves specific components, such as specialized know-how, tools that are compatible with each other and relevant to the task at hand, a deep understanding of the methodologies used in data science work, problem-solving skills, and most importantly, communication abilities. The latter involves both the data scientist expressing himself clearly and also him understanding what the stakeholders need and expect of him. Naturally, the data science mindset also includes organizational skills (project management), the ability to work well with other professionals (even those not directly related to data science), and the ability to come up with creative approaches to the problem at hand.
The Data Science process
The data science process/pipeline is a distillation of data science work in a comprehensible manner. It's particularly useful for understanding the various stages of a data science project and help plan accordingly. You can view one version of it in Fig. 1 below. If the data science mindset is one's ability to navigate the data science landscape, the data science process is a map of that landscape. It's not 100% accurate but good enough to help you gain perspective if you feel overwhelmed or need to get a better grip on the bigger picture.
Learning more about the topic
Naturally, it's impossible to exhaust this topic in a single article (or even a series of articles). The material I've gathered on it can fill a book! If you are interested in such a book, feel free to check out the one I put together a few years back; it's called Data Science Mindset, Methodologies, and Misconceptions and it's geared both towards data scientist, data science learners, and people involved in data science work in some way (e.g. project leaders or data analysts). Check it out when you have a moment. Cheers!
Article | July 13, 2021
We are living in the age of Big Data, and data has become the heart and the most valuable asset for businesses across industry verticals. In the hyper-competitive market that exists today, data acts as a major contributor to achieving business intelligence and brand equity. Thus, effective data management is the key to accelerating the success of businesses. For effective data management to take place, organizations must ensure that the data that is used is accurate and reliable. With the advent of AI, businesses can now leverage machine learning to predict outcomes using historical data. This is called predictive analytics. With predictive analytics, organizations can predict anything from customer turnover to forecasting equipment maintenance. Moreover, the data that is acquired through predictive analytics is of high quality and very accurate. Let us take a look at how AI enables accurate data prediction and helps businesses to equip themselves for the digital future.