5 ways to turn data into insights and revenue with cognitive content analytics

| February 9, 2018

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Many companies are expected to pursue data management, advanced analytics and cognitive computing to stay competitive and drive revenue. Except for a handful of leaders such LinkedIn, Netflix, Nordstrom, Target and Verizon, most companies are still struggling to close the gap between data collection, insights and action. Experts predict a daunting 4,300 percent increase in annual data generation by 2020. Businesses are already drowning in data, and yet how much of that data is truly accessible, accurate and usable? At most companies, the data that matters still exists across disconnected silos in a variety of formats. The volume, diversity and complexity of data continue to grow, year after year. While new tools and services are redefining businesses at an incredible speed, many companies are still not sure how to get started.

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OTHER ARTICLES

Straight to the Top: Why Incorta Beats Top Cloud Vendors in Dresner Advisory’s 2020 Market Study

Article | March 19, 2020

Business agility is the name of the game in 2020. Last year, the US-China trade wars gave business leaders around the world a preview of what it looks like when change and uncertainty become the new normal in the global economy—and for those caught flatfooted, it wasn’t pretty. Here we are nearly one year later and the world has changed dramatically once again. The trade war fiasco? That was just a dress rehearsal compared to what we are living through today with the recent outbreak of COVID-19. At times like these, few things matter more than having visibility into and the freedom to innovate with data to address the necessary business agility.

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A Tale of Two Data-Centric Services

Article | April 13, 2020

The acronym DMaaS can refer to two related but separate things: data center management-as-a-service referred to here by its other acronym, DCMaaS and data management-as-a-service. The former looks at infrastructure-level questions such as optimization of data flows in a cloud service, the latter refers to master data management and data preparation as applied to federated cloud services.DCMaaS has been under development for some years; DMaaS is slightly younger and is a product of the growing interest in machine learning and big data analytics, along with increasing concern over privacy, security, and compliance in a cloud environment.DMaaS responds to a developing concern over data quality in machine learning due to the large amount of data that must be used for training and the inherent dangers posed by divergence in data structure from multiple sources. To use the rapidly growing array of cloud data, including public cloud information and corporate internal information from hybrid clouds, you must aggregate data in a normalized way so it can be available for model training and processing with ML algorithms. As data volumes and data diversity increase, this becomes increasingly difficult.

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How Data Analytics in The Hospitality Industry Can be Helpful?

Article | June 9, 2021

In recent years, we have seen more industries adopt data analytics as they realize how important it is. Even the hotel industry is not left behind in this. This is because the hospitality industry is data-rich. And the key to maintaining a competitive advantage has come down to ‘how hotels manage and analyze this data’. With the changes taking place in the hospitality industry, data analysis can help you gain meaningful insights that can redefine the way hotels conduct business.

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Taking a qualitative approach to a data-driven market

Article | February 18, 2021

While digital transformation is proving to have many benefits for businesses, what is perhaps the most significant, is the vast amount of data there is available. And now, with an increasing number of businesses turning their focus to online, there is even more to be collected on competitors and markets than ever before. Having all this information to hand may seem like any business owner’s dream, as they can now make insightful and informed commercial decisions based on what others are doing, what customers want and where markets are heading. But according to Nate Burke, CEO of Diginius, a propriety software and solutions provider for ecommerce businesses, data should not be all a company relies upon when making important decisions. Instead, there is a line to be drawn on where data is required and where human expertise and judgement can provide greater value. Undeniably, the power of data is unmatched. With an abundance of data collection opportunities available online, and with an increasing number of businesses taking them, the potential and value of such information is richer than ever before. And businesses are benefiting. Particularly where data concerns customer behaviour and market patterns. For instance, over the recent Christmas period, data was clearly suggesting a preference for ecommerce, with marketplaces such as Amazon leading the way due to greater convenience and price advantages. Businesses that recognised and understood the trend could better prepare for the digital shopping season, placing greater emphasis on their online marketing tactics to encourage purchases and allocating resources to ensure product availability and on-time delivery. While on the other hand, businesses who ignored, or simply did not utilise the information available to them, would have been left with overstocked shops and now, out of season items that would have to be heavily discounted or worse, disposed of. Similarly, search and sales data can be used to understand changing consumer needs, and consequently, what items businesses should be ordering, manufacturing, marketing and selling for the best returns. For instance, understandably, in 2020, DIY was at its peak, with increases in searches for “DIY facemasks”, “DIY decking” and “DIY garden ideas”. For those who had recognised the trend early on, they had the chance to shift their offerings and marketing in accordance, in turn really reaping the rewards. So, paying attention to data certainly does pay off. And thanks to smarter and more sophisticated ways of collecting data online, such as cookies, and through AI and machine learning technologies, the value and use of such information is only likely to increase. The future, therefore, looks bright. But even with all this potential at our fingertips, there are a number of issues businesses may face if their approach relies entirely on a data and insight-driven approach. Just like disregarding its power and potential can be damaging, so can using it as the sole basis upon which important decisions are based. Human error While the value of data for understanding the market and consumer patterns is undeniable, its value is only as rich as the quality of data being inputted. So, if businesses are collecting and analysing their data on their own activity, and then using this to draw meaningful insight, there should be strong focus on the data gathering phase, with attention given to what needs to be collected, why it should be collected, how it will be collected, and whether in fact this is an accurate representation of what it is you are trying to monitor or measure. Human error can become an issue when this is done by individuals or teams who do not completely understand the numbers and patterns they are seeing. There is also an obstacle presented when there are various channels and platforms which are generating leads or sales for the business. In this case, any omission can skew results and provide an inaccurate picture. So, when used in decision making, there is the possibility of ineffective and unsuccessful changes. But while data gathering becomes more and more autonomous, the possibility of human error is lessened. Although, this may add fuel to the next issue. Drawing a line The benefits of data and insights are clear, particularly as the tasks of collection and analysis become less of a burden for businesses and their people thanks to automation and AI advancements. But due to how effortless data collection and analysis is becoming, we can only expect more businesses to be doing it, meaning its ability to offer each individual company something unique is also being lessened. So, businesses need to look elsewhere for their edge. And interestingly, this is where a line should be drawn and human judgement should be used in order to set them apart from the competition and differentiate from what everyone else is doing. It makes perfect sense when you think about it. Your business is unique for a number of reasons, but mainly because of the brand, its values, reputation and perceptions of the services you are upheld by. And it’s usually these aspects that encourage consumers to choose your business rather than a competitor. But often, these intangible aspects are much more difficult to measure and monitor through data collection and analysis, especially in the autonomous, number-driven format that many platforms utilise. Here then, there is a great case for businesses to use their own judgements, expertise and experiences to determine what works well and what does not. For instance, you can begin to determine consumer perceptions towards a change in your product or services, which quantitative data may not be able to pick up until much later when sales figures begin to rise or fall. And while the data will eventually pick it up, it might not necessarily be able to help you decide on what an appropriate alternative solution may be, should the latter occur. Human judgement, however, can listen to and understand qualitative feedback and consumer sentiments which can often provide much more meaningful insights for businesses to base their decisions on. So, when it comes to competitor analysis, using insights generated from figure-based data sets and performance metrics is key to ensuring you are doing the same as the competition. But if you are looking to get ahead, you may want to consider taking a human approach too.

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G2G3 inspire and educate Service Management and DevOps professionals using innovative business simulations. We are experts in impactful training solutions that make Service Management and DevOps clear and actionable.

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