A breakthrough in GDPR data analytics

| February 11, 2019

article image
The European Union recently implemented its General Data Protection Regulation (EU) 2016/679 (GDPR) The regulation is an essential step to strengthen individuals' fundamental rights in the digital age and facilitate business by clarifying rules for organisations in terms of processing of personal data.  This new regulation has created a challenge for many organizations in terms of how to maintain compliance  with the new data protection and privacy laws while continuing to use data for analytics. As organizations explore how to use innovative solutions to protect individuals’ most sensitive data, there were some who saw this as also creating an opportunity to solve other challenges when doing analytics on customer data. In March 2018, IBM and Mastercard founded Trūata, an independent company held via a trust structure to support companies with their GDPR requirements when doing analytics. The Trūata Anonymization Solution can help organizations make use of their data assets and drive business insights while still mindful of their GDPR requirements.

Spotlight

Artha Solutions

Working with the leading technology vendors, Artha Solutions provides business intelligence, technology, strategy consulting and implementations. With combined experience and expertise in financial, insurance, retail, media, utilities and healthcare industry verticals, Artha has developed solutions to accelerate business transformation processes for clients in these industry domains and created a proven methodology for projects of all types and sizes. At Artha we understand that each project is unique and different, bringing its own challenges. With a proven track record, Artha Solutions has completed projects that include: strategy to implementation, value chain analysis; business intelligence / analytics…

OTHER ARTICLES

What impact are data analytics having on security

Article | February 26, 2020

Data analytics are bringing big data to security and changing the way we look at security solutions. In video surveillance, analytics have opened a wide host of applications that customers can use to gather valuable business insights from video data. This not only increases the complexity of the customer solution but brings together stakeholders from departments previously remote in the security design decision. In 2020, a customer-centric design process will be crucial to understand a customer’s business beyond the security or IT department. Keep an open mind while exploring the potential of each new technology and tailor your security design solutions into a catalyst for your customer’s success. Always remember that with big data comes big responsibility.

Read More

Machine Learning and AI is Supercharging the Modern Technology

Article | February 26, 2020

Today when we look around, we see how technology has revolutionized our world. It has created amazing elements and resources, putting useful intelligence at our fingertips. With all of these revolutions, technology has also made our lives easier, faster, digital and fun. Perhaps at a point when we are talking about technology, Machine learning and artificial intelligence are increasingly popular buzzwords used in modern terms.Machine Learning has proven to be one of the game changer technological advancements of the past decade. In the increasingly competitive corporate world, Machine learning is enabling companies to fast-track digital transformation and move into an age of automation. Some might even argue that AI/ML is required to stay relevant in some verticals, such as digital payments and fraud detection in banking or product recommendations.To understand what machine learning is, it is important to know the concepts of artificial intelligence (AI). It is defined as a program that exhibits cognitive ability similar to that of a human being. Making computers think like humans and solve problems the way we do is one of the main tenets of artificial intelligence.

Read More

The Importance of Data Governance

Article | February 26, 2020

Data has settled into regular business practices. Executives in every industry are looking for ways to optimize processes through the implementation of data. Doing business without analytics is just shooting yourself in the foot. Yet, global business efforts to embrace data-transformation haven't had resounding success. There are many reasons for the challenging course, however, people and process management has been cited as the common thread. A combination of people touting data as the “new oil” and everyone scrambling to obtain business intelligence has led to information being considered an end in itself. While the idea of becoming a data-driven organization is extremely beneficial, the execution is often lacking. In some areas of business, action over strategy can bring tremendous results. However, in data governance such an approach often results in a hectic period of implementations, new processes, and uncoordinated decision-making. What I propose is to proceed with a good strategy and sound data governance principles in mind. Auditing data for quality Within a data governance framework, information turns into an asset. Proper data governance is essentially informational accounting. There are numerous rules, regulations, and guidelines to make governance ensure quality. While boiling down the process into one concept would be reductionist, by far the most important topic in all information management and governance is data quality. Data quality can be loosely defined as the degree to which data is accurate, complete, timely, consistent, adherent to rules and requirements, and relevant. Generally, knowledge workers (i.e. those who are heavily involved in data) have an intuitive grasp of when data quality is lacking. However, pinpointing the problem should be the goal. Only if the root cause, which is generally behavioral or process-based rather than technical, of the issue is discovered can the problem be resolved. Lack of consistent data quality assurance leads to the same result with varying degrees of terribleness - decision making based on inaccurate information. For example, mismanaging company inventory is most often due to lack of data quality. Absence of data governance is all cost and no benefit. In the coming years, the threat of a lack of quality assurance will only increase as more businesses try to take advantage of data of any kind. Luckily, data governance is becoming a more well-known phenomenon. According to a survey we conducted with Censuswide, nearly 50% of companies in the financial sector have put data quality assurement as part of their overall data strategy for the coming year. Data governance prerequisites Information management used to be thought of as an enterprise-level practice. While that still rings true in many cases today, overall data load within companies has significantly risen in the past few years. With the proliferation of data-as-a-service companies and overall improvement in information acquisition, medium-size enterprises can now derive beneficial results from implementing data governance if they are within a data-heavy field. However, data governance programs will differ according to several factors. Each of these will influence the complexity of the strategy: Business model - the type of organization, its hierarchy, industry, and daily activities. Content - the volume, type (e.g. internal and external data, general information, documents, etc.) and location of content being governed. Federation - the extent and intensity of governance. Smaller businesses will barely have to think about the business model as they will usually have only one. Multinational corporations, on other hand, might have several branches and arms of action, necessitating different data governance strategies for each. However, the hardest prerequisite for data governance is proving its efficacy beforehand. Since the process itself deals with abstract concepts (e.g. data as an asset, procedural efficiency), often only platitudes of “improved performance” and “reduced operating costs” will be available as arguments. Regardless of the distinct data governance strategy implemented, the effects become visible much later down the line. Even then, for people who have an aversion to data, the effects might be nearly invisible. Therefore, while improved business performance and efficiency is a direct result of proper data governance, making the case for implementing such a strategy is easiest through risk reduction. Proper management of data results in easier compliance with laws and regulations, reduced data breach risk, and better decision making due to more streamlined access to information. “Why even bother?” Data governance is difficult, messy, and, sometimes, brutal. After all, most bad data is created out of human behavior, not technical error. That means telling people they’re doing something wrong (through habit or semi-intentional action). Proving someone wrong, at times repeatedly, is bound to ruffle some feathers. Going to a social war for data might seem like overkill. However, proper data governance prevents numerous invisible costs and opens up avenues for growth. Without it, there’s an increased likelihood of: Costs associated with data. Lack of consistent quality control can lead to the derivation of unrealistic conclusions. Noticing these has costs as retracing steps and fixing the root cause takes a considerable amount of time. Not noticing these can cause invisible financial sinks. Costs associated with opportunity. All data can deliver insight. However, messy, inaccurate, or low-quality data has its potential significantly reduced. Some insights may simply be invisible if a business can’t keep up with quality. Conclusion As data governance is associated with an improvement in nearly all aspects of the organization, its importance cannot be overstated. However, getting everyone on board and keeping them there throughout the implementation will be painful. Delivering carefully crafted cost-benefit and risk analyses of such a project will be the initial step in nearly all cases. Luckily, an end goal to all data governance programs is to disappear. As long as the required practices and behaviors remain, data quality can be maintained. Eventually, no one will even notice they’re doing something they may have considered “out of the ordinary” previously.

Read More

Top 6 Marketing Analytics Trends in 2021

Article | February 26, 2020

The marketing industry keeps changing every year. Businesses and enterprises have the task of keeping up with the changes in marketing trends as they evolve. As consumer demands and behavior changed, brands had to move from traditional marketing channels like print and electronic to digital channels like social media, Google Ads, YouTube, and more. Businesses have begun to consider marketing analytics a crucial component of marketing as they are the primary reason for success. In uncertain times, marketing analytics tools calculate and evaluate the market status and enhances better planning for enterprises. As Covid-19 hit the world, organizations that used traditional marketing analytics tools and relied on historical data realized that many of these models became irrelevant. The pandemic rendered a lot of data useless. With machine learning (ML) and artificial intelligence (AI) in marketers’ arsenal, marketing analytics is turning virtual with a shift in the marketing landscape in 2021. They are also pivoting from relying on just AI technologies but rather combining big data with it. AI and machine learning help advertisers and marketers to improve their target audience and re-strategize their campaigns through advanced marketing attributes, which in turn increases customer retention and customer loyalty. While technology is making targeting and measuring possible, marketers have had to reassure their commitment to consumer privacy and data regulations and governance in their initiatives. They are also relying on third-party data. These data and analytics trends will help organizations deal with radical changes and uncertainties, with opportunities they bring with them over the next few years. To know why businesses are gravitating towards these trends in marketing analytics, let us look at why it is so important. Importance of Marketing Analytics As businesses extended into new marketing categories, new technologies were implemented to support them. This new technology was usually deployed in isolation, which resulted in assorted and disconnected data sets. Usually, marketers based their decisions on data from individual channels like website metrics, not considering other marketers channels. Website and social media metrics alone are not enough. In contrast, marketing analytics tools look at all marketing done across channels over a period of time that is vital for sound decision-making and effective program execution. Marketing analytics helps understand how well a campaign is working to achieve business goals or key performance indicators. Marketing analytics allows you to answer questions like: • How are your marketing initiatives/ campaigns working? What can be done to improve them? • How do your marketing campaigns compare with others? What are they spending their time and money on? What marketing analytics software are they using that helps them? • What should be your next step? How should you allocate the marketing budget according to your current spending? Now that the advantages of marketing analytics are clear, let us get into the details of the trends in marketing analytics of 2021: Rise of real-time marketing data analytics Reciprocation to any action is the biggest trend right now in digital marketing, especially post Covid. Brands and businesses strive to respond to customer queries and provide them with solutions. Running queries in a low-latency customer data platform have allowed marketers to filter the view by the audience and identify underachieving sectors. Once this data is collected, businesses and brands can then readjust their customer targeting and messaging to optimize their performance. To achieve this on a larger scale, organizations need to invest in marketing analytics software and platforms to balance data loads with processing for business intelligence and analytics. The platform needs to allow different types of jobs to run parallel by adding resources to groups as required. This gives data scientists more flexibility and access to response data at any given time. Real-time analytics will also aid marketers in identifying underlying threats and problems in their strategies. Marketers will have to conduct a SWOT analysis and continuously optimize their campaigns to suit them better. . Data security, regulatory compliance, and protecting consumer privacy Protecting market data from a rise in cybercrimes and breaches are crucial problems to be addressed in 2021. This year has seen a surge in data breaches that have damaged businesses and their infrastructures to different levels. As a result, marketers have increased their investments in encryption, access control, network monitoring, and other security measures. To help comply with the General Data Protection Regulation (GDPR) of the European Union, the California Consumer Privacy Act (CCPA), and other regulatory bodies, organizations have made the shift to platforms where all consumer data is in one place. Advanced encryptions and stateless computing have made it possible to securely store and share governed data that can be kept in a single location. Interacting with a single copy of the same data will help compliance officers tasked with identifying and deleting every piece of information related to a particular customer much easier and the possibility of overseeing something gets canceled. Protecting consumer privacy is imperative for marketers. They offer consumers the control to opt out, eradicate their data once they have left the platform, and remove information like location, access control to personally identifiable information like email addresses and billing details separated from other marketing data. Predictive analytics Predictive analytics’ analyzes collected data and predicts future outcomes through ML and AI. It maps out a lookalike audience and identifies which strata are most likely to become a high-value customer and which customer strata has the highest likelihood of churn. It also gauges people’s interests based on their browsing history. With better ML models, predictions have become better overtime, leading to increased customer retention and a drop in churn. According to the research by Zion Market Research, by 2022, the global market for predictive analytics is set to hit $11 billion. Investment in first-party data Cookies-enabled website tracking led marketers to know who was visiting their website and re-calibrate their ads to these people throughout the web. However, in 2020, Google announced cookies would be phased out of Chrome within two years while they had already removed them from Safari and Firefox. Now that adding low-friction tracking to web pages will be tough, marketers will have to gather more limited data. This will then be then integrated with first-party data sets to get a rounded view of the customer. Although a big win for consumer privacy activists, it is difficult for advertisers and agencies to find it more difficult to retarget ads and build audiences in their data management platforms. In a digital world without cookies, marketers now understand how customer data is collected, introspect on their marketing models, and evaluate their marketing strategy. Emergence of contextual customer experience These trends in marketing analytics have become more contextually conscious since the denunciation of cookies. Since marketers are losing their data sets and behavioral data, they have an added motivation to invest in insights. This means that marketers have to target messaging based on known and inferred customer characteristics like their age, location, income, brand affinity, and where these customers are in their buying journey. For example, marketers should tailor messaging in ads to make up consumers based on the frequency of their visits to the store. Effective contextual targeting hinges upon marketers using a single platform for their data and creates a holistic customer profile. Reliance on third-party data Even though there has been a drop in third-party data collection, marketers will continue to invest in third-party data which have a complete understanding of their customers that augments the first-party data they have. Historically, third-party data has been difficult to source and maintain for marketers. There are new platforms that counter improvement of data like long time to value, cost of maintaining third-party data pipelines, and data governance problems. U.S. marketers have spent upwards of $11.9 billion on third-party audience data in 2019, up 6.1% from 2018, and this reported growth curve is going to be even steeper in 2021, according to a study by Interactive Advertising Bureau and Winterberry Group. Conclusion Marketing analytics enables more successful marketing as it shows off direct results of the marketing efforts and investments. These new marketing data analytics trends have made their definite mark and are set to make this year interesting with data and AI-based applications mixed with the changing landscape of marketing channels. Digital marketing will be in demand more than ever as people are purchasing more online. Frequently Asked Questions Why is marketing analytics so important? Marketing analytics has two main purposes; to gauge how well your marketing efforts perform and measure the effectiveness of marketing activity. What is the use of marketing analytics? Marketing analytics help us understand how everything plays off of each other and decide how to invest, whether to re-prioritize or keep going with the current methods. Which industries use marketing analytics? Commercial organizations use it to analyze data from different sources, use analytics to determine the success of a marketing campaign, and target customers specifically. What are the types of marketing analytics tools? Some marketing analytics’ tools are Google Analytics, HubSpot Marketing Hub, Semrush, Looker, Optimizely, etc. { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "Why is marketing analytics so important?", "acceptedAnswer": { "@type": "Answer", "text": "Marketing analytics has two main purposes; to gauge how well your marketing efforts perform and measure the effectiveness of marketing activity." } },{ "@type": "Question", "name": "What is the use of marketing analytics?", "acceptedAnswer": { "@type": "Answer", "text": "Marketing analytics help us understand how everything plays off of each other and decide how to invest, whether to re-prioritize or keep going with the current methods." } },{ "@type": "Question", "name": "Which industries use marketing analytics?", "acceptedAnswer": { "@type": "Answer", "text": "Commercial organizations use it to analyze data from different sources, use analytics to determine the success of a marketing campaign, and target customers specifically." } },{ "@type": "Question", "name": "What are the types of marketing analytics tools?", "acceptedAnswer": { "@type": "Answer", "text": "Some marketing analytics’ tools are Google Analytics, HubSpot Marketing Hub, Semrush, Looker, Optimizely, etc." } }] }

Read More

Spotlight

Artha Solutions

Working with the leading technology vendors, Artha Solutions provides business intelligence, technology, strategy consulting and implementations. With combined experience and expertise in financial, insurance, retail, media, utilities and healthcare industry verticals, Artha has developed solutions to accelerate business transformation processes for clients in these industry domains and created a proven methodology for projects of all types and sizes. At Artha we understand that each project is unique and different, bringing its own challenges. With a proven track record, Artha Solutions has completed projects that include: strategy to implementation, value chain analysis; business intelligence / analytics…

Events