Article | February 27, 2020
Microsoft recently announced that it’s leveraging a new global strategic partnership with Telefonica to jointly develop “go-to-market plans for regions the company does business.Last year during Mobile World Congress 2019, Microsoft took the veil off its newfound relationship with the international telecommunications giant, Telefonica.Highlighted during this year’s announcement was Microsoft’s opening of a new datacenter region in Spain. Microsoft’s new data center comes at a time where the company looks to help expedite Spain’s digital transformation.
THEORY AND STRATEGIES
Article | January 28, 2021
Since the internet became popular, the way we purchase things has evolved from a simple process to a more complicated process. Unlike traditional shopping, it is not possible to experience the products first-hand when purchasing online. Not only this, but there are more options or variants in a single product than ever before, which makes it more challenging to decide.
To not make a bad investment, the consumer has to rely heavily on the customer reviews posted by people who are using the product. However, sorting through relevant reviews at multiple eCommerce platforms of different products and then comparing them to choose can work too much. To provide a solution to this problem, Amazon has come up with sentiment analysis using product review data. Amazon performs sentiment analysis on product review data with Artificial Intelligence technology to develop the best suitable products for the customer. This technology enables Amazon to create products that are most likely to be ideal for the customer.
A consumer wants to search for only relevant and useful reviews when deciding on a product. A rating system is an excellent way to determine the quality and efficiency of a product. However, it still cannot provide complete information about the product as ratings can be biased. Textual detailed reviews are necessary to improve the consumer experience and in helping them make informed choices. Consumer experience is a vital tool to understand the customer's behavior and increase sales.
Amazon has come up with a unique way to make things easier for their customers. They do not promote products that look similar to the other customer's search history. Instead, they recommend products that are similar to the product a user is searching for. This way, they guide the customer using the correlation between the products.
To understand this concept better, we must understand how Amazon's recommendation algorithm has upgraded with time.
The history of Amazon's recommendation algorithm
Before Amazon started a sentiment analysis of customer product reviews using machine learning, they used the same collaborative filtering to make recommendations. Collaborative filtering is the most used way to recommend products online. Earlier, people used user-based collaborative filtering, which was not suitable as there were many uncounted factors.
Researchers at Amazon came up with a better way to recommend products that depend on the correlation between products instead of similarities between customers. In user-based collaborative filtering, a customer would be shown recommendations based on people's purchase history with similar search history. In item-to-item collaborative filtering, people are shown recommendations of similar products to their recent purchase history. For example, if a person bought a mobile phone, he will be shown hints of that phone's accessories.
Amazon's Personalization team found that using purchase history at a product level can provide better recommendations. This way of filtering also offered a better computational advantage. User-based collaborative filtering requires analyzing several users that have similar shopping history. This process is time-consuming as there are several demographic factors to consider, such as location, gender, age, etc. Also, a customer's shopping history can change in a day. To keep the data relevant, you would have to update the index storing the shopping history daily.
However, item-to-item collaborative filtering is easy to maintain as only a tiny subset of the website's customers purchase a specific product. Computing a list of individuals who bought a particular item is much easier than analyzing all the site's customers for similar shopping history. However, there is a proper science between calculating the relatedness of a product. You cannot merely count the number of times a person bought two items together, as that would not make accurate recommendations.
Amazon research uses a relatedness metric to come up with recommendations. If a person purchased an item X, then the item Y will only be related to the person if purchasers of item X are more likely to buy item Y. If users who purchased the item X are more likely to purchase the item Y, then only it is considered to be an accurate recommendation.
In order to provide a good recommendation to a customer, you must show products that have a higher chance of being relevant. There are countless products on Amazon's marketplace, and the customer will not go through several of them to figure out the best one. Eventually, the customer will become frustrated with thousands of options and choose to try a different platform. So Amazon has to develop a unique and efficient way to recommend the products that work better than its competition.
User-based collaborative filtering was working fine until the competition increased. As the product listing has increased in the marketplace, you cannot merely rely on previous working algorithms. There are more filters and factors to consider than there were before. Item-to-item collaborative filtering is much more efficient as it automatically filters out products that are likely to be purchased. This limits the factors that require analysis to provide useful recommendations.
Amazon has grown into the biggest marketplace in the industry as customers trust and rely on its service. They frequently make changes to fit the recent trends and provide the best customer experience possible.
Article | February 25, 2020
Internet of Things, according to congressional research service (CRS) report 2020, is a system of interrelated devices connected to a network and/or to one another, exchanging data without necessarily requiring human to machine interaction.The report cites smart factories, smart home devices, medical monitoring devices, wearable fitness trackers, smart city infrastructures, and vehicular telematics as examples of IoT.
Article | December 10, 2020
Saurav Singla is a Senior Data Scientist, a Machine Learning Expert, an Author, a Technical Writer, a Data Science Course Creator and Instructor, a Mentor, a Speaker.
While Media 7 has followed Saurav Singla’s story closely, this chat with Saurav was about analytics, his journey as a data scientist, and what he brings to the table with his 15 years of extensive statistical modeling, machine learning, natural language processing, deep learning, and data analytics across Consumer Durable, Retail, Finance, Energy, Human Resource and Healthcare sectors. He has grown multiple businesses in the past and is still a researcher at heart.
In the past, Analytics and Predictive Modeling is predominant in few industries but in current times becoming an eminent part of emerging fields such as health, human resource management, pharma, IoT, and other smart solutions as well.
Saurav had worked in data science since 2003. Over the years, he realized that all the people they had hired — whether they are from business or engineering backgrounds — needed extensive training to be able to perform analytics on real-world business datasets.
He got an opportunity to move to Australia in the year 2003. He joined a retail company Harvey Norman in Australia, working out of their Melbourne office for four years.
After moving back to India, in 2008, he joined one of the verticals of Siemens — one of the few companies in India then using analytics services in-house for eight years.
He is a very passionate believer that the use of data and analytics will dramatically change not only corporations but also our societies. Building and expanding the application of analytics for supply chain, logistics, sales, marketing, finance at Siemens was a very fulfilling and enjoyable experience for him.
Siemens was a tremendously rewarding and enjoyable experience for him. He grew the team from zero to fifteen while he was the data scientist leader. He believes those eight years taught him how to think big, scale organizations using data science.
He has demonstrated success in developing and seamlessly executing plans in complex organizational structures. He has also been recognized for maximizing performance by implementing appropriate project management tools through analysis of details to ensure quality control and understanding of emerging technology.
In the year 2016, he started getting a serious inner push to start thinking about joining a consulting and shifted to a company based out in Delhi NCR.
During his ten-month path with them, he improved the way clients and businesses implement and exploit machine learning in their consumer commitments. As part of that vision, he developed class-defining applications that eliminate tension technologies, processes, and humans. Another main aspect of his plan was to ensure that it was affected in very fast agile cycles. Towards that he was actively innovating on operating and engagement models.
In the year 2017, he moved to London and joined a digital technology company, and assisted in building artificial intelligence and machine learning products for their clients. He aimed to solve problems and transform the costs using technology and machine learning. He was associated with them for 2 years.
At the beginning of the year 2018, he joined Mindrops. He developed advanced machine learning technologies and processes to solve client problems. Mentored the Data Science function and guide them in the development of the solution. He built robust clients Data Science capabilities which can be scalable across multiple business use cases.
Outside work, Saurav associated with Mentoring Club and Revive. He volunteers in his spare time for helping, coaching, and mentoring young people in taking up careers in the data science domain, data practitioners to build high-performing teams and grow the industry. He assists data science enthusiasts to stay motivated and guide them along their career path. He helps fill the knowledge gap and help aspirants understand the core of the industry. He helps aspirants analyze their progress and help them upskill accordingly. He also helps them connect with potential job opportunities with their industry-leading network.
Additionally, in the year 2018, he joined as a mentor in the Transaction Behavioral Intelligence company that accelerates business growth for banks with the use of Artificial Intelligence and Machine Learning enabled products. He is guiding their machine learning engineers with their projects. He is enhancing the capabilities of their AI-driven recommendation engine product.
Saurav is teaching the learners to grasp data science knowledge more engaging way by providing courses on the Udemy marketplace. He has created two courses on Udemy, with over twenty thousand students enrolled in it. He regularly speaks at meetups on data science topics and writes articles on data science topics in major publications such as AI Time Journal, Towards Data Science, Data Science Central, Kdnuggets, Data-Driven Investor, HackerNoon, and Infotech Report. He actively contributes academic research papers in machine learning, deep learning, natural language processing, statistics and artificial intelligence.
His book on Machine Learning for Finance was published by BPB Publications which is Asia's largest publisher of Computer and IT Books. This is possibly one of the biggest milestones of his career.
Saurav turned his passion to make knowledge available for society. Saurav believes sharing knowledge is cool, and he wishes everyone should have that passion for knowledge sharing. That would be his success.