Calabrio | December 19, 2023
Calabrio, a longstanding leader in Workforce Management (WFM) solutions in the Middle East, marks a significant milestone in its commitment to the region by introducing AI-Powered Interaction Analytics on a public cloud infrastructure within the region. This offering is intricately designed to cater to the specific requirements of Middle East contact centers, incorporating local language support, Arabic call transcriptions, and a dedicated public-cloud instance in the UAE.
Following the acquisition of Teleopti in 2019, Calabrio solidified its position as the leading WFM provider in the Middle East. The company has consistently prioritized the understanding and adaptation of regional needs. This dedication transcends mere language support, encompassing a holistic approach to address unique challenges and deliver a seamless, culturally sensitive experience for users.
With the unveiling of AI-Powered Interaction Analytics, Calabrio takes a bold stride to empower Middle East contact centers with advanced analytics tools driven by artificial intelligence. Notably, several Middle East customers have already embraced Calabrio’s cloud solutions from other regions. The addition of a local public cloud instance in the UAE reinforces compliance with data sovereignty and privacy regulations, offering a secure and reliable platform for regional customers.
Key features of Interaction Analytics for the Middle East include:
Arabic Transcriptions: Calabrio’s Interaction Analytics provides precise transcriptions of calls in Arabic, enabling contact centers to leverage a comprehensive set of AI-driven analytics tools for actionable insights from customer interactions.
Middle East Cloud: By establishing a public cloud instance in the UAE, Calabrio ensures that customer data is hosted locally. This addresses the demands of data sovereignty and privacy regulations in the Middle East while retaining the benefits of a true-cloud solution, such as scalability, security, and continuous AI-driven software improvements.
Advanced AI-Powered Insights: Contact center customers in the Middle East can now harness cutting-edge AI technologies to coach agents for improved performance and gain a deeper understanding of customer interactions. They can identify intricate patterns in interaction data, analyze competitors' strategies, and extract valuable AI-driven insights into customer sentiments.
Calabrio’s Interaction Analytics for the Middle East is set to be generally available immediately after Ramadan, starting April 9. This strategic timing aligns with the region's business calendar, enabling organizations to seamlessly integrate this powerful AI-driven tool into their operations.
"Calabrio takes pride in extending its leadership in the Middle East with the introduction of Interaction Analytics," said Olle Düring, SVP Calabrio International at Calabrio. "We believe that by providing local language support and a local Middle East cloud, we can empower contact centers in the region with the advanced tools they need to enhance agent performance, understand complex customer behaviors, and ultimately drive business success."
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement, and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.
Mitsui & Co., Ltd | December 13, 2023
In partnership, EAGLYS, Inc., Mitsui & Co., Ltd., and Quantinuum have integrated Quantum Origin into EAGLYS' secure computation product DataArmor, strengthening the platform against the quantum threat to encrypted data.
Mitsui and EAGLYS have used secure computation technology to build a platform that allows research institutes and businesses to securely collaborate using each other's data and AI models. DataArmor uniquely maintains the confidentiality and security of sensitive data and AI models using homomorphic encryption, a technology that allows analysis to be performed on data while still encrypted. This protects encrypted data from being revealed when shared, safeguarding organizations and their Intellectual Property against advanced cyber threats.
EAGLYS has now integrated Quantum Origin, the world's only solution that uses the power of quantum computing processes to provably strengthen encryption keys, as part of their Quantum-Resistant Data Analytics (AI) Platform. This integration strengthens the resilience of DataArmor against the threat of a quantum-computing-based attack.
Quantum computers are expected to empower significant innovation in the future and create approximately 100 trillion yen in value by 20351. At the same time, the development of quantum computing technology presents a new threat to the cryptographic security measures that protect the confidentiality of encrypted data and communications. RSA, one of the most widely used cryptographic algorithms, may soon be deciphered by cybercriminals to expose confidential data. It is unclear when a quantum computer will be capable of cracking existing encryption, but organizations are increasingly concerned about cyber security attacks called 'Hack now, Decrypt later.' A recent Deloitte survey revealed that over 50%2 of cyber professionals believe their organization is at risk from this attack, where malicious third parties steal and store encrypted data to decrypt it when the quantum computing technology is available.
As a countermeasure against such potential threats, organizations must strengthen encryption protection for data and AI models by using post-quantum cryptographic algorithms and hardening cryptographic keys.
Research institutes and businesses increasingly need to collaborate using each other's data and AI models to accelerate innovation in chemical materials development, drug discovery, financial analysis, and retail trends. To maintain the confidentiality and security of the data and AI models used in these collaborations, EAGLYS' DataArmor platform combines fully homomorphic encryption based on lattice cryptography and Quantum Origin's quantum-derived entropy for key generation to strengthen protection against a quantum computing based attack. Going forward, the three companies will continue to develop new use cases utilizing this platform.
"We are pleased to collaborate on this advanced project with Quantinuum, a world-class quantum computing company, and our valued partner Mitsui & Co. This collaboration is an important initiative for our business and will enhance our Homomorphic Encryption platform, enabling us to create new value for our customers through AI and data in a highly secure environment. By deploying the Quantum-Resilient AI Platform together with the three companies, we hope to further increase customer value through secure data sharing and AI in the chemical, medical, financial, and retail industries.", said Hiroki Imabayashi, Founder and CEO, EAGLYS Inc.
"Through this collaboration, we are able to present a quantum-resistant data analytics (AI) platform capable of creating new value using EAGLYS' secure computation technology. We are convinced that by combining EAGLYS' secure computation technology with Quantum Origin, DataArmor will become an increasingly important solution to prepare for potential threats that may accompany the commercialization of quantum computers. We will continue collaborating with both companies and focus on realizing new customer value by combining Secure Computation and Quantum Technology." said Koji Naniwada, Deputy General Manager & Senior Tech Lead, Quantum Innovation Dept., Corporate Development Div., Mitsui & Co., Ltd.
Duncan Jones, Head of Cybersecurity, Quantinuum, added, "Hardening encryption keys is critical to protecting sensitive data in the post-quantum era, and Quantum Origin is the world's only technology that provably strengthens key generation. By integrating Quantum Origin, EAGLYS is future-proofing the security and integrity of its customer's data."
Quantinuum is one of the world's largest integrated quantum computing companies, formed by the combination of Honeywell Quantum Solutions' world-leading hardware and Cambridge Quantum's class-leading middleware and applications. Quantinuum accelerates quantum computing and the development of applications across chemistry, cybersecurity, finance, and optimization. The company employs over 480 individuals, including 350 scientists, at nine sites across the United States, Europe, and Japan.
About Mitsui & Co., Ltd.
Mitsui & Co. is a global trading and investment company with a presence in more than 60 countries and a diverse business portfolio covering a wide range of industries.
The company identifies, develops, and grows its businesses in partnership with a global network of trusted partners including world leading companies, combining its geographic and cross-industry strengths to create long-term sustainable value for its stakeholders.
Mitsui has set three key strategic initiatives for its current Medium-term Management Plan: supporting industries to grow and evolve with stable supplies of resources and materials, and providing infrastructure; promoting a global transition to low-carbon and renewable energy; and empowering people to lead healthy lives through the delivery of quality healthcare and access to good nutrition.
About EAGLYS Inc
EAGLYS is a company that provides an AI platform that uses AI and Homomorphic Encryption. The company creates new value by collaborating data from various industries such as chemical, manufacturing, medical, and retail. Particularly in the field of chemistry, EAGLYS provides solutions that significantly change industry practices.
SingleStore | January 25, 2024
SingleStore, the database that allows you to transact, analyze and contextualize data, today announced powerful new capabilities — making it the industry’s only real-time data platform. With its latest release, dubbed SingleStore Pro Max, the company announced ground-breaking features like indexed vector search, an on-demand compute service for GPUs/ CPUs and a new free shared tier, among several other innovative new products. Together, these capabilities shrink development cycles while providing the performance and scale that customers need for building applications.
In an explosive generative AI landscape, companies are looking for a modern data platform that’s ready for enterprise AI use cases — one with best-available tooling to accelerate development, simultaneously allowing them to marry structured or semi-structured data residing in enterprise systems with unstructured data lying in data lakes.
“We believe that a data platform should both create new revenue streams while also decreasing technological costs and complexity for customers. And this can only happen with simplicity at the core,” said Raj Verma, CEO, SingleStore. “This isn’t just a product update, it’s a quantum leap… SingleStore is offering truly transformative capabilities in a single platform for customers to build all kinds of real-time applications, AI or otherwise.”
“At Adobe, we aim to change the world through digital experiences,” said Matt Newman, Principal Data Architect, Adobe. “SingleStore’s latest release is exciting as it pushes what is possible when it comes to database technology, real-time analytics and building modern applications that support AI workloads. We’re looking forward to these new features as more and more of our customers are seeking ways to take full advantage of generative Al capabilities.”
Key new features launched include:
Indexed vector search. SingleStore has announced support for vector search using Approximate Nearest Neighbor (ANN) vector indexing algorithms, leading to 800-1,000x faster vector search performance than precise methods (KNN). With both full-text and indexed vector search capabilities, SingleStore offers developers true hybrid search that takes advantage of the full power of SQL for queries, joins, filters and aggregations. These capabilities firmly place SingleStore above vector-only databases that require niche query languages and are not designed to meet enterprise security and resiliency needs.
Free shared tier. SingleStore has announced a new cloud-based Free Shared Tier that’s designed for startups and developers to quickly bring their ideas to life — without the need to commit to a paid plan.
On-demand compute service for GPUs and CPUs. SingleStore announces a compute service that works alongside SingleStore’s native Notebooks to let developers spin up GPUs and CPUs to run database-adjacent workloads including data preparation, ETL, third-party native application frameworks, etc. This capability brings compute to algorithms, rather than the other way around, enabling developers to build highly performant AI applications safely and securely using SingleStore — without unnecessary data movement.
New CDC capabilities for data ingest and egress. To ease the burden and costs of moving data in and out of SingleStore, SingleStore is adding native capabilities for real-time Change Data Capture (CDC) in for MongoDB®, MySQL and ingestion from Apache Iceberg without requiring other third party CDC tools. SingleStore will also support CDC out capabilities that ease migrations and enable the use of SingleStore as a source for other applications and databases like data warehouses and lakehouses.
SingleStore Kai™. Now generally available, and ready for both analytical and transactional processing for apps originally built on MongoDB. Announced in public preview in early 2023, SingleStore Kai is an API to deliver over 100x faster analytics on MongoDB® with no query changes or data transformations required. Today, SingleStore Kai supports BSON data format natively, has improved transactional performance, increased performance for arrays and offers industry-leading compatibility with MongoDB query language.
Projections: To further advance as the world’s fastest HTAP database, SingleStore has added Projections. Projections allow developers to greatly speed up range filters and group by operations by introducing secondary sort and shard keys. Query performance improvements range from 2-3x or more, depending on the size of the table.
With this latest release, SingleStore becomes the industry’s first and only real-time data platform designed for all applications, analytics and AI. SingleStore supports high-throughput ingest performance, ACID transactions and low-latency analytics; and structured, semi-structured (JSON, BSON, text) and unstructured data (vector embeddings of audio, video, images, PDFs, etc.). Finally, SingleStore’s data platform is designed not just with developers in mind, but also ML engineers, data engineers and data scientists.
“Our new features and capabilities advance SingleStore’s mission of offering a real-time data platform for the next wave of gen AI and data applications,” said Nadeem Asghar, SVP, Product Management + Strategy at SingleStore. “New features, including vector search, Projections, Apache Iceberg, Scheduled Notebooks, autoscaling, GPU compute services, SingleStore Kai™, and the Free Shared Tier allow startups — as well as global enterprises — to quickly build and scale enterprise-grade real-time AI applications. We make data integration with third-party databases easy with both CDC in and CDC out support.”
"Although generative AI, LLM, and vector search capabilities are early stage, they promise to deliver a richer data experience with translytical architecture," states the 2023 report, “Translytical Architecture 2.0 Evolves To Support Distributed, Multimodel, And AI Capabilities,” authored by Noel Yuhanna, Vice President and Principal Analyst at Forrester Research. "Generative AI and LLM can help democratize data through natural language query (NLQ), offering a ChatGPT-like interface. Also, vector storage and index can be leveraged to perform similarity searches to support data intelligence."
SingleStore has been on a fast track leading innovation around generative AI. The company’s product evolution has been accompanied by high-momentum growth in customers and surpassing $100M in ARR late last year. SingleStore also recently ranked #2 in the emerging category of vector databases, and was recognized by TrustRadius as a top vector database in 2023. Finally, SingleStore was a winner of InfoWorld’s Technology of the year in the database category. To learn more about SingleStore visit here.
SingleStore empowers the world’s leading organizations to build and scale modern applications using the only database that allows you to transact, analyze and contextualize data in real time. With streaming data ingestion, support for both transactions and analytics, horizontal scalability and hybrid vector search capabilities, SingleStore helps deliver 10-100x better performance at 1/3 the costs compared to legacy architectures. Hundreds of customers worldwide — including Fortune 500 companies and global data leaders — use SingleStore to power real-time applications and analytics. Learn more at singlestore.com. Follow us @SingleStoreDB on Twitter or visit www.singlestore.com.