Social media analytics: 3 tips to shore up your reporting

| February 6, 2019

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2019 is well underway and like any self-respecting marketer, you’ve probably spent some long hours picking apart your 2018 data. Amongst all the data to analyse, measuring the success of your social network activities is certainly the touchiest part to handle. Why? These are platforms (that don’t belong to you) to whom you entrust your content, which complicates performance measurement: you will use both data provided by these social platforms and data from your digital analytics tool. The other difficulty, unfortunately very present on everyone’s minds at the moment, is being able to fully trust the data provided by Facebook, Twitter and the like. 2018 was particularly rich in scandals and other security breaches, notably with the Cambridge Analytica affair, Facebook’s difficulties in providing reliable data, and Twitter’s purge of fake accounts. Vigilance is therefore in order! On this blog, we often refer to platform independence issues, notably the issue of platforms being both “judge and jury”: the tools in which you invest your ad budgets (search, display, remarketing…) are perhaps not the best placed to provide data related to their performance. Conflict of interest, anyone? Here are a few tips to help you with your social media analyses.

Spotlight

Centerity Systems, Inc.

We create enterprise-class IT monitoring & performance analytics platform to help organizations drive business, faster. Centerity’s award winning software provides a unified enterprise-class IT monitoring performance analytics platform that improves performance and reliability of business services to ensure availability of critical systems. By delivering a consolidated view across all layers of the technology stack including, applications, Big Data, operating systems, database, storage, compute, security, networking, Cloud, Edge, and IoT/IIoT devices, Centerity provides an early warning of performance issues along with corrective action tools to quickly isolate faults and identify root causes.

OTHER ARTICLES

A Tale of Two Data-Centric Services

Article | April 13, 2020

The acronym DMaaS can refer to two related but separate things: data center management-as-a-service referred to here by its other acronym, DCMaaS and data management-as-a-service. The former looks at infrastructure-level questions such as optimization of data flows in a cloud service, the latter refers to master data management and data preparation as applied to federated cloud services.DCMaaS has been under development for some years; DMaaS is slightly younger and is a product of the growing interest in machine learning and big data analytics, along with increasing concern over privacy, security, and compliance in a cloud environment.DMaaS responds to a developing concern over data quality in machine learning due to the large amount of data that must be used for training and the inherent dangers posed by divergence in data structure from multiple sources. To use the rapidly growing array of cloud data, including public cloud information and corporate internal information from hybrid clouds, you must aggregate data in a normalized way so it can be available for model training and processing with ML algorithms. As data volumes and data diversity increase, this becomes increasingly difficult.

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5 Predictive Data Analytics Applications

Article | May 31, 2021

According to Google trends, predictive data analytics has gained a significant amount of popularity over the last few years. Many businesses have implemented predictive analytics applications to increase their business reach, gain new customers, forecast sales, and more. Predictive Analytics is a type of data analytics technology that makes predictions with the help of data sets, statistical modeling, and machine learning. Predictive analytics uses historical data. This historical data is fed into a mathematical model that recognizes patterns and trends that are then applied to current data to forecast trends, practices, and behaviors from milliseconds to days and even years. Based on the parameters supplied to them, organizations find patterns within that data to detect risks, opportunities, forecast conditions, and events that would occur at a particular time. At its heart, the use of predictive analytics answers a simple question, “What would happen based on my current data and what can be done to change the outcome.” In the current times, businesses have multiple products offerings at their disposal to choose from vendors of big data predictive analytics in different industries. They can help these businesses leverage historical data discovering complex data correlation, recognizing patterns, and forecasting. Organizations are turning to predictive analytics to increase their bottom line and gain advantages against their competition. Some of those reasons are listed below: • With the growing amount and types of data, there is more interest in utilizing it to produce valuable insights • Better computers • An abundance of easy to use software • Need of competitive differentiation due to tougher economic conditions As more and more easy-to-use software have been introduced, businesses no longer need statisticians and mathematicians for predictive analytics and forecasting. Benefits of Predictive Analytics Competitive edge over other businesses The most common reason why multiple companies picked up predictive analytics was to gain an advantage over their competitors. Customer trends and buying patterns keep changing from time to time. The ones who can identify it first will go ahead in the game. Embracing predictive analytics is how you will stay ahead of your competition. Predictive analytics will aid in qualified lead generation and give you an insight into the present and potential customers. Business growth Businesses opt for predictive analytics to predict customer behavior, preferences, and responses. Using this information, they attract their target audience and entice them into becoming loyal customers. Predictive analytics gives valuable information about your customers such as which of them are likely to lapse, how to retain them, whether you should market directly at them, etc. The more you know about them, the stronger your marketing will become. Your business will become the leader in predicting your customer’s exact needs. Customer satisfaction Retaining existing customers is almost five times more difficult than acquiring new ones. The most successful company is the one that invests money in retaining those customers as much as acquiring new ones. Predictive analytics helps in directing marketing strategies towards your existing customers and get them to return frequently. The analytics tool will make sure your marketing strategy caters to the diverse requirements of your customers. Personalized services Earlier marketing strategies revolved around the ‘one size fits all’ approach, but gone are those days. If you want to retain and acquire new customers, you have to create personalized marketing campaigns to attract customers. Predictive analytics and data management help you to get new information about customer expectations, previous purchases, buying behaviors, and patterns. Using this data, you can create these personalized marketing strategies that will help keep up the engagement and acquire new customers.   Application of Predictive Analytics Customer targeting Customer targeting divides the customer base into different demographic groups according to age, gender, interests, buying, and spending habits. It helps companies to create tailored marketing communications specifically to the customers who are likely to buy their products. Traditional techniques do not even come close to identifying potential customers as well as predictive analytics does. The major constituents that create these customer groups are: • Socio-demographic factors: age, gender, education, and marital status • Engagement factors: recent interaction, frequency, spending habits, etc. • Past campaign response: contact response, type, day, month, etc. The customer-specific targeting for the company is highly advantageous. They can: • Better communicate with the customers • Save money on marketing • Increase profits Customer churn prevention Customer churn prevention creates major hurdles in a company’s growth. Although it has been proven that retaining customers is cheaper than gaining new ones, it can become a problem. Detecting a client’s dissatisfaction is not an easy task as they can abruptly stop using your services without any warning. Here, churn prevention comes into the picture. Churn prevention aims to predict who will end their relationship with the company, when, and why. The existing data sets can help develop predictive models so companies can be proactive to prevent the fallout. Factors that can influence the churn are as follows: • Customer variables • Service use • Engagement • Technicalities • Competitor variables Using these variables, companies can then take necessary steps to avoid the churn by offering customers personalized services or products. Risk management Risk assessment and management processes in many companies are antiquated. Even though customer information is abundantly available for evaluation, it is still antiquated. With advanced analytics, this data can be quickly and accurately analyzed while maintaining customer privacy and boundaries. Risk assessment thus allows companies to analyze problems with any business. Predictive analytics can approximate with certainty which operations are profitable and which are not. Risk assessment analyzes the following data types: • Socio-demographic factors • Product details • Customer behavior • Risk metrics Forecast sales Evaluating the previous history, seasonality, and market-affecting events make revenue predicting vital for a company’s planning and result in a company’s demand for a product or a service. This can be applied to short-term, medium-term, and long-term forecasting. Predictive models help in anticipating a customer’s reaction to the factors that affect sales. Following factors can be used in sales forecasting: • Calendar data • Weather data • Company data • Social data • Demand data Sales forecasting allows revenue prediction and optimal resource allocation. Healthcare Healthcare organizations have begun to use predictive analytics as this technology is helping them save money. They are using predictive analytics in several different ways. With the help of this technology, based on past trends they can now allocate facility resources, optimize staff schedules, identify patients at risk, adding intelligence to pharmaceutical and supply acquisition management. Using predictive analytics in the health domain has also helped in preventing cases and risks of developing health complications like diabetes, asthma, and other life-threatening problems. The application of predictive analytics in health care can lead to making better clinical decisions for patients. Predictive analytics is being used across different industries and is good way to advance your company’s growth and forecast future events to act accordingly. It has gained support from many different organizations at a global scale and will continue to grow rapidly. Frequently Asked Questions What is predictive analytics? Predictive analytics uses historical data to predict future events. The historical data is used to build mathematical model that captures essential trends. That predictive model is based on current data that predicts what will happen next or suggest steps to take for optimal outcomes. How to do predictive analytics? • Define business objectives • Collect relevant data available from resources • Improve on collected data by data cleaning methods • Choose a model or build your own to test data • Evaluate and validate the predictive model to ensure How does predictive analytics work for business? Predictive analytics helps businesses attract, retain, and grow their profitable customers. It also helps them in improving their operations. What tools are used for predictive analytics? Some tools used for predictive analytics are: • SAS Advanced Analytics • Oracle DataScience • IBM SPSS Statistics • SAP Predictive Analytics • Q Research { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "What is predictive analytics?", "acceptedAnswer": { "@type": "Answer", "text": "Predictive analytics uses historical data to predict future events. The historical data is used to build a mathematical model that captures essential trends. That predictive model is based on current data that predicts what will happen next or suggest steps to take for optimal outcomes." } },{ "@type": "Question", "name": "How to do predictive analytics?", "acceptedAnswer": { "@type": "Answer", "text": "Define business objectives Collect relevant data available from resources Improve on collected data by data cleaning methods Choose a model or build your own to test data Evaluate and validate the predictive model to ensure " } },{ "@type": "Question", "name": "How does predictive analytics work for business?", "acceptedAnswer": { "@type": "Answer", "text": "Predictive analytics helps businesses attract, retain, and grow their profitable customers. It also helps them in improving their operations." } },{ "@type": "Question", "name": "What tools are used for predictive analytics?", "acceptedAnswer": { "@type": "Answer", "text": "Some tools used for predictive analytics are: SAS Advanced Analytics Oracle DataScience IBM SPSS Statistics SAP Predictive Analytics Q Research" } }] }

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Straight to the Top: Why Incorta Beats Top Cloud Vendors in Dresner Advisory’s 2020 Market Study

Article | March 19, 2020

Business agility is the name of the game in 2020. Last year, the US-China trade wars gave business leaders around the world a preview of what it looks like when change and uncertainty become the new normal in the global economy—and for those caught flatfooted, it wasn’t pretty. Here we are nearly one year later and the world has changed dramatically once again. The trade war fiasco? That was just a dress rehearsal compared to what we are living through today with the recent outbreak of COVID-19. At times like these, few things matter more than having visibility into and the freedom to innovate with data to address the necessary business agility.

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DEEP THOMAS EMBEDDING DATA-DRIVEN CULTURE ACROSS BUSINESS WITH CUTTING EDGE INNOVATION

Article | February 24, 2020

A US$ 48.3 billion-corporation, the Aditya Birla Group is in the league of Fortune 500. Anchored by an extraordinary force of over 120,000 employees belonging to 42 nationalities, the Group is built on a strong foundation of stakeholder value creation. With over 7 decades of responsible business practices, Aditya Birla Group’s businesses have grown into global powerhouses in a wide range of sectors metals, chemicals, pulp & fibre, textiles, carbon black, cement and telecom. Today, over 50% of its revenues flow from overseas operations that span 36 countries in North and South America, Africa and Asia.The Group Data ‘n’ Analytics Cell (GDNA) is the Big Data and Analytics arm of the Aditya Birla Group created at its centre to strategize and partner with 18+ Group businesses across B2B and B2C domains to deliver on its strategic priorities through the power of AI. The company represents strong analytics and domain expertise drawn from the best-in-class talent from leading global and Indian businesses that leverage cutting edge tools and advanced AI algorithms built on a highly scalable and robust big data infrastructure to mine and act upon petabytes of structured and unstructured data.

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Spotlight

Centerity Systems, Inc.

We create enterprise-class IT monitoring & performance analytics platform to help organizations drive business, faster. Centerity’s award winning software provides a unified enterprise-class IT monitoring performance analytics platform that improves performance and reliability of business services to ensure availability of critical systems. By delivering a consolidated view across all layers of the technology stack including, applications, Big Data, operating systems, database, storage, compute, security, networking, Cloud, Edge, and IoT/IIoT devices, Centerity provides an early warning of performance issues along with corrective action tools to quickly isolate faults and identify root causes.

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