. https://www.pymnts.com/digital-first-banking/2020/digital-first-banks-data-analytics/

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DEEP DIVE DIGITAL-FIRST BANKS HARNESS THE POWER OF DATA ANALYTICS
Data analytics has many purposes in the banking industry, ranging from improving cybersecurity to reducing customer churn. Every interaction from ATM withdrawals to loan applications — provides FIs with valuable data about customers’ financial lifestyles. Banks can even harness external regulatory, trading and social media engagement data, all of which can be processed and analyzed to benefit their operations.Financial data is useful in helping banks develop wide-reaching marketing campaigns, but social data is critical to developing offers for specific customers. Santa Rosa, California-based Redwood Credit Union, for example, found that social data was particularly important when offering auto loans. It initially extended preapproval for such loans every two years based solely on members’ credit scores and vehicle purchase histories, but it soon discovered that there was a much more reliable indicator and updated its preapproval frequency accordingly. READ MORE