. https://www.ericsson.com/en/news/2019/10/batelco-bahrain-selects-ericsson-expert-analytics

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ERICSSON EXPERT ANALYTICS TO ENHANCE BATELCO BAHRAIN CUSTOMER EXPERIENCES
The real-time, end-to-end, big data analytics solution helps organizations to predict customer satisfaction, detect experience issues, understand root causes, and automatically take the best actions to improve experience and operational efficiency.The unique Service Level Index approach of Ericsson Expert Analytics  provides actionable insights to understand how network issues impact customers’ perceptions of the service experience.Maha Abdulrahman, GM Consumer division, Batelco says: "Delivering high-quality customer care is at the heart of our business. The implementation of Ericsson Expert Analytics solution gives us the optimal tools to monitor the customer experience and to proactively make adjustments as issues arise. This will enable Batelco to resolve customer-care issues in a faster and more efficient way than was previously possible. As a result, the end-user experience will be greatly improved.

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