. https://www.analyticsinsight.net/ai-based-conversational-analytics-changes-landscape-businesses/

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HOW AI-BASED CONVERSATIONAL ANALYTICS CHANGES THE LANDSCAPE OF BUSINESSES?
With the emergence of technology, there has been a shift in the way customers interact with brands through a conversation. Also, with the rise of wearable devices and IoT, businesses are capable of providing rich conversational experience to customers via chatbots and voice-enabled apps. Besides, it is also changing the way we look at data. Conversational analytics is becoming a basic need for businesses who take great interest in knowing their customer well. Sentiment analysis, enhanced social listening and better personalization are the perks granted by this technology. READ MORE