Big data vendors have satisfying features and capabilities, but fall short on training and intuitiveness

SoftwareReviews recently released a list of the most satisfying big data software vendors, based on user reviews, and Amazon Web Services Big Data, IBM InfoSphere, and Microsoft Azure Big Data topped the list. However, SoftwareReviews found that big data software users were satisfied only with the top vendors’ quality of features, ease of IT administration, and smooth data integration capabilities. Training, intuitiveness and usability of the software turned out to be the factors that the users were least satisfied with. The company says perhaps this is an opportunity for big data software vendors to focus on providing excellence in education, in addition to excellence in features.Software users provide emotional response ratings in product impact, innovation, strategy, service, conflict resolution, and negotiation. SoftwareReviews calls this insight the net emotional footprint because the company says these ratings create a powerful indicator of overall feeling of the user toward the software vendor and its product from the viewpoint of the software users.

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