Business Wire | October 23, 2023
NICE (Nasdaq: NICE) today announced that NEVA Discover, its process analytics and task mining offering, has been recognized as a ‘Leader’ in Everest Group's Task Mining Products PEAK Matrix Assessment 2023 out of 19 task mining providers evaluated. NEVA Discover utilizes its rich desktop data collection and desktop analytics to pinpoint areas for employee improvement and optimize performance. Leaders were recognized for strong growth momentum in the task mining market and the ability to continue to differentiate by offering innovative features.
NEVA Discover offers a scientific approach to scaling task mining capabilities, allowing CX organizations to take employees’ performances to a new level and ground business decisions on rich processes and interaction data. Utilizing NEVA Discover’s desktop analytics, organizations can drive employee performance improvements by developing and engaging employees with proactive, personalized coaching using actionable data. The report noted that NEVA Discover “helps users to discover best practices by combining the captured data with additional metrics, such as interaction data, employee data, and interaction outcomes, leveraging the power of the CXone Platform.” The report also noted that clients appreciated NEVA Discover’s ease of use as well as key areas of strength including the power of its task discovery and handling capabilities as well as quick adaptation to the product.
“NICE has reinforced its position as a Leader on Everest Group’s Task Mining Products PEAK Matrix 2023, underpinned by its strong vision, depth and breadth of product functionalities, focus on product support, and integration with its automation capabilities,” said Amardeep Modi, Vice President at Everest Group. “Discovery capabilities, ease of maintenance, and data security are some of the key strengths indicated by its clients.”
Barry Cooper, President, CX Division, NICE, said, We are pleased to be recognized as a Leader in this assessment, demonstrating NICE’s excellence in Task Mining. As CX organizations continue to struggle with employee retention, NICE’s NEVA Discover enables organizations to provide objective, targeted coaching to empower employees and make them even more effective. With our ongoing investments in Enlighten AI, NICE will continue its momentum as a market leader in Task Mining.
This recognition adds to NICE’s past accomplishments in this space. NICE was recognized as a ‘Leader’ in Everest Group's Task Mining Products PEAK Matrix Assessment 2022. NICE was also named a ‘Leader’ in Everest Group’s Robotic Process Automation (RPA) PEAK Matrix Assessment 2022.
Oracle | September 25, 2023
Oracle introduces a data, analytics, and AI platform for Fusion Cloud Applications to enhance business outcomes.
The platform offers 360-degree Data Models, Prescriptive AI/ML Models, Rich Interactive Analytics, and Intelligent Applications.
Oracle plans to extend the platform to NetSuite and other industry applications, enriching analytics offerings.
Oracle has recently unveiled the Fusion Data Intelligence Platform, a cutting-edge data, analytics, and AI solution designed to empower Oracle Fusion Cloud Applications users to enhance their business outcomes through the fusion of data-driven insights and intelligent decision-making. This groundbreaking platform, which builds upon the foundations of the Oracle Fusion Analytics Warehouse product, offers business data-as-a-service with automated data pipelines, comprehensive 360-degree data models for critical business entities, interactive analytics, AI/ML models, and intelligent applications. These ready-to-use capabilities run on top of the Oracle Cloud Infrastructure (OCI) Data Lakehouse services, including Oracle Autonomous Database and Oracle Analytics Cloud, thereby facilitating complete extensibility across data, analytics, AI/ML, and application layers.
The Oracle Fusion Data Intelligence Platform presents the following suite of pre-built capabilities that are designed to empower Oracle Fusion Cloud Applications users to unlock the full potential of their data:
360-Degree Data Models: This will equip business users with a cohesive and comprehensible representation of their organizational data, allowing them to discern the intricate relationships between data and business processes. By providing a range of conformed data models based on Oracle Fusion Cloud Applications data and other data sources, this platform offers a 360-degree view of various facets of a business, including customers, accounts, products, suppliers, and employees.
Prescriptive AI/ML Models: Leveraging pre-configured AI/ML models, such as workforce skills assessment and customer payment forecasting, organizations can solve specific business problems by automating labor-intensive tasks, freeing up resources for strategic endeavors. Furthermore, it empowers organizations to rapidly analyze substantial datasets, uncovering invaluable insights and patterns that can drive business growth and efficiency.
Rich Interactive Analytics: Business users can seamlessly explore and visualize their data using pre-built dashboards, reports, and key performance indicators (KPIs). Additionally, Analytics Cloud features like natural language query, auto insights, and mobile applications allow quick access to data and insights.
Intelligent Applications: These applications go beyond providing insights offering intelligent recommendations based on pre-existing data models, AI/ML models, and analytics content. They enable organizations to make informed decisions swiftly, ultimately improving business outcomes.
The Fusion Data Intelligence Platform is a pivotal step in a long-term vision to transition from data and analytics to actionable decisions that drive business success. Importantly, this platform will extend its reach beyond Oracle Fusion Cloud Applications, with plans to offer the same foundational platform for NetSuite and across various Oracle industry applications, such as healthcare, financial services, and utilities, to facilitate cross-domain insights.
The Fusion Data Intelligence Platform includes an extensive portfolio of ready-to-use analytics for Oracle Fusion Cloud Enterprise Resource Planning (ERP), Oracle Fusion Cloud Human Capital Management (HCM), Oracle Fusion Cloud Supply Chain & Manufacturing (SCM), and Oracle Fusion Cloud Customer Experience (CX). These analytics offerings have been further enriched with the following additions:
Oracle Fusion ERP Analytics: The introduction of Accounting Hub analytics empowers finance teams to create a system of insights for accounting data sourced from Oracle Accounting Hub sub-ledger applications.
Oracle Fusion SCM Analytics: New Manufacturing analytics provide manufacturers with timely insights into work order performance, enhancing shop floor efficiency by rapidly identifying anomalies and continually optimizing plan-to-produce processes by connecting insights across supply chain data.
Oracle Fusion HCM Analytics: The addition of Inferred Skills, Payroll Costing, and Continuous Listening analytics equips organizational leaders with integrated workforce insights, covering employee skills, payroll trends and anomalies, and the efficacy of a continuous listening strategy at any given point in time.
Oracle Fusion CX Analytics: The new Quote-to-Cash analytics extend the analysis beyond the lead-to-opportunity pipeline by offering insights into how the price, contract, and quote process influences the overall customer experience.
GlobeNewswire | October 20, 2023
Rackspace Technology (NASDAQ: RXT)— a leading end-to-end, hybrid multicloud technology solutions company, has partnered with Straits Interactive, a leader in data protection and governance as-a-service, to create an AI Data Protection Officer (DPO) Assistant with Foundry for AI by Rackspace (FAIR™) on Microsoft Azure OpenAI Service. The driving force behind the collaboration is to promote the responsible use of AI by leveraging Rackspace Technology's multicloud solutions integrated with Microsoft Azure OpenAI Generative Service.
Straits Interactive and Rackspace Technology will offer joint solutions that include AI-enabled multicloud solutions integrating Microsoft Azure OpenAI Service and Microsoft Purview for data governance as part of its Capabara Capability-as-a-Service platform services. These solutions will enable organizations to harness generative AI for business transformation.
The AI DPO Assistant, one of the first in the Asia Pacific and Japan (APJ) region, is a chatbot powered by generative AI as part of Straits Interactive's suite of services within Capabara, The Capabara platform is a proprietary Capability-as-a-Service that offers a comprehensive solution for organizations to develop, govern, and manage digital transformation goals while ensuring the safe and responsible use of generative AI.
Straits Interactive is proud to partner with Rackspace and Microsoft in our aim to accelerate the adoption of generative AI for small and medium enterprise subject matter experts. The Capabara platform and the AI Assistant chatbot transform and optimize Straits' efficiency and productivity, and we are excited to share this technology, said Kevin Shepherdson, CEO of Straits Interactive. Rackspace Technology's secure multicloud solutions and Microsoft Azure OpenAI Service align with our goal to empower organizations of all sizes to create value with generative AI while balancing it with managing risks and constraints, safeguarding their data, and maintaining compliance.
The AI DPO Assistant chatbot guides organizations, especially SMEs, in data governance and navigating data protection requirements. Built on the Microsoft Azure Open AI Service, the chatbot securely stores data in a multicloud environment by Rackspace Technology. The AI DPO Assistant will:
Enable clients and service providers to efficiently query industry best practices and procedures in multiple jurisdictions. It will also allow governance teams to securely upload their Governance, Risk Management, and Compliance (GRMC) documents and provide self-help assistance to employees across the organization.
Collaborate with consultants from Straits Interactive to operationally comply with data protection requirements, which consider bespoke company policies, associated risks, and recommended operational controls.
Leverage generative AI capabilities to create customized in-house Generative AI apps using Straits Interactive AI Capability tools, including tabletop exercises for breach scenarios, self-learning compliance modules, assessment questions, and more.
"Straits Interactive required an AI solution that could understand queries in natural language and provide concise, accurate responses, allowing employees to access data privacy information instantly," said Srini Koushik, President of Technology and Sustainability, Rackspace Technology. "From understanding region-specific privacy laws to the differences between regulations in different countries, this shift from manual processes to an AI-driven solution led to a significant leap in efficiency. Developing the new AI DPO Assistant on Microsoft's OpenAI Service with FAIR will improve sustainable data governance."
"Utilizing Rackspace's IP in the generative AI and FAIR offering, Rackspace gathered specific requirements from Straits Interactive to propose a multi-phase approach that facilitated a prompt demo for stakeholders, satisfying short-term needs and a productized solution for long-term customer needs," said Kevin Shepherdson, CEO of Straits Interactive. "By implementing a responsible OpenAI framework alongside IaC and CI/CD frameworks, Rackspace ensured faster iterations of the productized solution, optimizing efficiency and effectiveness."