CompleteCSM Launches First Customer Intelligence Cloud for Customer Success Operations and Data Science Teams

CompleteCSM | May 16, 2022

CompleteCSM Launches
CompleteCSM, Inc., a rapidly growing software company that democratizes Customer Success Intelligence, announced the release of its new Customer Intelligence Cloud, just in time for the TSIA world: Interact conference in Orlando, Florida. The new solution provides Customer Success teams with greater access to the customer intent data from the conversations between people tucked away within their various data silos and is specifically aimed at closing the ‘intent gap’ between a customer’s true opinion of their subscription and the SaaS company's perception in terms of R/Y/G healthThe value of Customer Success is no longer a secret. According to TSIA, 96% of SaaS businesses are deploying some form of customer success team or strategy for retaining and growing their customer base.

"Customer Success platforms have become indispensable for managing the customers’ relationship with a company’s product, As good as these platforms have become at tracking and managing customer usage and health, they all potentially leave terabytes of valuable customer data on the floor and out of their calculations that could be used to better predict churn or potential expansion."

-Bryan Plaster, co-founder and CEO of CompleteCSM

Everyone can have their own Customer Intelligence Cloud
Leading Customer Success organizations are deploying data scientists to unlock the meaning behind customer churn, but it’s taking them longer than expected to get ROI. The CompleteCSM Customer Intelligence Cloud collects signals from customer conversations and applies AI/ML to reveal a customer’s intent to expand or renew. The curated results can be delivered both downstream to data platforms like Snowflake or Databricks, and upstream embedded into Customer Success Platforms like Gainsight or Salesforce as embedded applications. Modern customer success teams that manage their own operations now have massive advantage to increase their Net Revenue Retention (NRR) with the following capabilities:

  • API Access: Accessible through Data Science tools like Jupyter notebooks
  • Customer Intent Data: Delivered to data science platforms
  • Intelligent Integrations: Gong, Zoom, Slack
  • Embedded Integrations: Utilizing your existing CRM

 "Deep sentiment analysis of conversations, far beyond Net Promoter Score (NPS), will be required for modern Customer Success teams to quickly identify wayward customers and course-correct. The consumption economy will largely leave behind the concept of renewals, forcing companies to broaden into a 4D view of customer health and treat it with an even higher degree of urgency."

-Dan Steinman, Chief Evangelist at Gainsight sees CompleteCSM’s Customer Intelligence Cloud as a must-have for all software-as-a-service (SaaS) companies

Leading SaaS organizations can harness the power of the Customer Intelligence Cloud to know how their customers feel about renewing or expanding their contracts. The Customer Intelligence Cloud aims to accelerate data science teams to faster ROI by providing time series data analytics from all customer conversations, usage, and operational data accessible from an advanced API. Customer Success teams can now broaden and enhance existing Customer Success Platforms such as Gainsight, Salesforce or Hubspot with insights, seamlessly embedding into the tools teams use on a daily basis.

Learn more about the Customer Intelligence Cloud and get started today capturing intent data from your customer conversations!

About CompleteCSM
Dallas-based CompleteCSM makes Customer Success Intelligent by combining conversational AI with intent analytics to help leading businesses turn customer insights into positive outcomes with next best actions delivered to their CRM or Customer Success Platform.


Data ops combines three of the core components of data management in data integration, data quality and data governance and combines those with modern software development practices that bring in a lot of automation, increasing reliability and provide faster cycle times and delivery times.


Data ops combines three of the core components of data management in data integration, data quality and data governance and combines those with modern software development practices that bring in a lot of automation, increasing reliability and provide faster cycle times and delivery times.

Related News


ActionIQ Releases Profile API for Real-Time Personalization

ActionIQ | March 13, 2023

ActionIQ, a leading provider of composable CDPs, recently announced the release of its Profile API. The API allows businesses to supplement their business apps with customer intelligence from a data warehouse, allowing for real-time personalization within milliseconds. With the addition of the Profile API, ActionIQ has enhanced its Real-Time Customer Experience (RTCX) module of its composable CDP, the ActionIQ CX Hub, thereby giving businesses access to real-time and historical data to power every interaction at scale. In addition, hybridCompute technology from ActionIQ enables data and business executives to design and deliver real-time tailored customer experiences based on the complete customer profile right on top of data warehouses. ActionIQ's Profile API has already been deployed with over a dozen enterprise customers, allowing organizations to gain new customers at reduced costs while increasing loyalty, retention, and customer lifetime value, driving revenue up while keeping operational expenses down. The comprehensive ActionIQ RTCX Module now includes three critical components: The ActionIQ Tag collects and unifies real-time customer events and increases addressability via identity syncing capabilities with walled gardens, demand-side platforms (DSPs)s and identity providers. The new ActionIQ Profile API enables real-time inbound decisioning use cases by making identities, characteristics, and audience membership accessible in milliseconds, feedinf online personalization and call center support for in-the-moment decisioning. ActionIQ Triggers drive real-time outbound experiences across all channels, guided by event data and historical customer profiles, such as converting high-intent clients who depart a brand's website without completing a purchase. The ActionIQ CX Hub unifies scattered consumer information and activates powerful CX. It is a collection of highly effective and fully customizable modular solutions that enable all business teams to acquire audiences and orchestrate customer experiences at scale by providing direct but controlled self-service access to customer data. RTCX is one of the five modular solutions comprising the ActionIQ CX Hub, together with Identity, Customer Data Platform (CDP), Audience Center, and Journey Management. The CX Hub interfaces easily with any data source or channel and can instantly integrate and fulfill businesses' investments in data warehousing. About ActionIQ ActionIQ is a leading composable customer data platform (CDP) that empowers businesses to create real-time personalized customer experiences. The platform's Real-Time Customer Experience (RTCX) module, known as the ActionIQ CX Hub, allows companies to access both real-time and historical customer data to power every interaction at scale. The company helps enterprise customers like Neiman Marcus, Autodesk and Hertz power real-time experiences with its new Profile API. Its innovative approach to real-time personalization makes it a valuable partner for businesses looking to deliver customized customer experiences at scale.

Read More


Panasas Tools Available for Data Visibility and Mobility for HPC and AL/ML Workloads

Panasas | February 06, 2023

Panasas®, the data engine for innovation, recently announced the release of PanView™ and PanMove™, the company's software products designed to enhance data visibility and mobility at enterprises deploying high-performance data analytics (HPDA), high-performance computing (HPC), and AI/ML workloads at scale. Panasas PanMove tools enable end users to copy, transfer, and sync data seamlessly between all Panasas ActiveStor® platforms and Azure, AWS, and Google Cloud object storage. In contrast, its PanView tools deliver comprehensive visualization reports for more competent data management practices. The new PanMove and PanView data movement and analytics tools, as additions to the Panasas PanFS® parallel file system software package, cement Panasas' position as a standout storage platform in the fast-growing AI/ML and HPC marketplace. PanView and PanMove's general availability coincides with the recent PanFS 9.3.1 release, which delivers upgrades and performance improvements to Panasas storage environments. Panasas and Atempo, a major data management and protection software maker, collaborated to create the new software tools. The Panasas PanMove software suite enables enterprises to move data across multiple data sites quickly and securely. It includes PanMove Sync, an advanced parallel version of rsync for Posix-to-Posix data movement, and PanMove Advanced by Atempo, a data movement and protection tool with a simple GUI for copying, moving, and syncing data between PanFS-based systems that also support cloud and local S3-compatible object targets. The PanMove package enables a complete data lifecycle for all HPC and AI settings when paired with the Panasas PanMove Backup and Archive licenses. By analyzing data consumption, footprint, and utilization, the Panasas PanView software suite assists enterprises in controlling infrastructure access and expenses. It includes PanView Essentials for native Panasas quick scan technology that enables storage profiling and forecasting. In addition, it incorporates PanView Analytics, powered by Atempo, which provides a consolidated global view of data and extensive insights into activities from a single dashboard for a comprehensive view of the storage environment. About Panasas Founded in 1999, Panasas, the data engine for innovation, offers purpose-built data solutions for high-performance and artificial intelligence (AI) applications in medical sciences, manufacturing, energy, financial services, media, and government. The company's flagship PanFS® parallel file system and ActiveStor® technologies combine exceptional performance, security, scalability, and reliability with the simplicity of management for modern workloads. The Panasas data engine addresses some of the world's most complex challenges, such as treating diseases, developing the next jetliner, producing mind-blowing visual effects, and predicting new possibilities using AI. Its data solutions have been deployed by Fortune 500 companies as well as leading government and research agencies in over 50 countries, including P&G, Boeing, NIO electric vehicles, National Institute of Health, TGS energy exploration, Siemens, Harvard Medical School and NASA.

Read More


Hightouch Announces Launch of Customer Studio

Hightouch | March 01, 2023

On February 28, 2023, Hightouch, a leading Data Activation platform, announced the launch of a new product, Customer Studio, which enables marketers to manage, access, and activate customer data straight from cloud data warehouses to over 140 marketing and business applications. Earlier, even though available on cloud data warehouses, important cloud data was only accessible to technical users capable of modeling and querying that data with SQL. Now with Customer Studio, any user can explore and take action on customer data irrespective of their technical skills. This product is being used by modern growth and marketing teams at leading organizations like Ramp, and the NBA to build downstream audiences and implement data-driven marketing strategies efficiently and quickly. Customer Studio offers various features under the new product offering: Audiences, enables users to define granular audiences using a no-code segmentation builder and sync them to every one of their marketing and advertising platforms. The Insights feature provides users with audience analytics, such as cross-audience overlap and user composition, to refine their segmentation strategies. The Traits feature allows users to easily build new computed fields (e.g., last page viewed or LTV) without SQL, which improves segmentation and personalization efforts. Priority Lists seamlessly coordinate prioritization across multiple Hightouch audiences to manage customer journeys. The Splits feature builds randomized audience splits to manage multivariate testing across channels and drive experimentation centrally. Compared to traditional Customer Data Platforms (CDPs), which capture only a subset of customer data and require it to be stored in another data silo, Customer Studio allows users to activate all their data straight from cloud data warehouses such as Databricks, Snowflake, Redshift and BigQuery. This new architecture, known as the "Composable CDP," rapidly accelerates time to value, enhances data security, and brings marketing and data teams closer than ever before. About Hightouch Hightouch is a leading Data Activation platform that enables data and marketing teams to activate customer data directly from their data warehouse into over 140 business tools and applications. By using Hightouch, companies can implement data-driven marketing strategies that deliver personalized customer experiences efficiently and quickly. The platform's no-code features make it accessible to users with varying technical skill sets, and the Reverse ETL capabilities enable teams to activate data in real-time across various business tools and applications. Multiple companies trust its platform, including Autotrader, Plaid, the NBA,, and Imperfect Foods. Its platform enables these companies to sync billions of customer data points and audiences every year, empowering their teams to deliver personalized experiences that consumers have come to expect.

Read More