Performance Management

NICE Named a Leader in Everest Group’s Task Mining Products PEAK Matrix

NICE Named a Leader in Everest Group’s Task Mining Products

NICE (Nasdaq: NICE) today announced that NEVA Discover, its process analytics and task mining offering, has been recognized as a ‘Leader’ in Everest Group's Task Mining Products PEAK Matrix Assessment 2023 out of 19 task mining providers evaluated. NEVA Discover utilizes its rich desktop data collection and desktop analytics to pinpoint areas for employee improvement and optimize performance. Leaders were recognized for strong growth momentum in the task mining market and the ability to continue to differentiate by offering innovative features.

NEVA Discover offers a scientific approach to scaling task mining capabilities, allowing CX organizations to take employees’ performances to a new level and ground business decisions on rich processes and interaction data. Utilizing NEVA Discover’s desktop analytics, organizations can drive employee performance improvements by developing and engaging employees with proactive, personalized coaching using actionable data. The report noted that NEVA Discover “helps users to discover best practices by combining the captured data with additional metrics, such as interaction data, employee data, and interaction outcomes, leveraging the power of the CXone Platform.” The report also noted that clients appreciated NEVA Discover’s ease of use as well as key areas of strength including the power of its task discovery and handling capabilities as well as quick adaptation to the product.

“NICE has reinforced its position as a Leader on Everest Group’s Task Mining Products PEAK Matrix 2023, underpinned by its strong vision, depth and breadth of product functionalities, focus on product support, and integration with its automation capabilities,” said Amardeep Modi, Vice President at Everest Group. “Discovery capabilities, ease of maintenance, and data security are some of the key strengths indicated by its clients.”

Barry Cooper, President, CX Division, NICE, said, We are pleased to be recognized as a Leader in this assessment, demonstrating NICE’s excellence in Task Mining. As CX organizations continue to struggle with employee retention, NICE’s NEVA Discover enables organizations to provide objective, targeted coaching to empower employees and make them even more effective. With our ongoing investments in Enlighten AI, NICE will continue its momentum as a market leader in Task Mining.

This recognition adds to NICE’s past accomplishments in this space. NICE was recognized as a ‘Leader’ in Everest Group's Task Mining Products PEAK Matrix Assessment 2022. NICE was also named a ‘Leader’ in Everest Group’s Robotic Process Automation (RPA) PEAK Matrix Assessment 2022.

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Business Intelligence

EAGLYS, Mitsui and Quantinuum Collaborate to Build a Quantum-Resistant Data Analytics (AI) Platform Using Quantum Computing Hardened Encryption Keys

Mitsui & Co., Ltd | December 13, 2023

In partnership, EAGLYS, Inc., Mitsui & Co., Ltd., and Quantinuum have integrated Quantum Origin into EAGLYS' secure computation product DataArmor, strengthening the platform against the quantum threat to encrypted data. Mitsui and EAGLYS have used secure computation technology to build a platform that allows research institutes and businesses to securely collaborate using each other's data and AI models. DataArmor uniquely maintains the confidentiality and security of sensitive data and AI models using homomorphic encryption, a technology that allows analysis to be performed on data while still encrypted. This protects encrypted data from being revealed when shared, safeguarding organizations and their Intellectual Property against advanced cyber threats. EAGLYS has now integrated Quantum Origin, the world's only solution that uses the power of quantum computing processes to provably strengthen encryption keys, as part of their Quantum-Resistant Data Analytics (AI) Platform. This integration strengthens the resilience of DataArmor against the threat of a quantum-computing-based attack. Quantum computers are expected to empower significant innovation in the future and create approximately 100 trillion yen in value by 20351. At the same time, the development of quantum computing technology presents a new threat to the cryptographic security measures that protect the confidentiality of encrypted data and communications. RSA, one of the most widely used cryptographic algorithms, may soon be deciphered by cybercriminals to expose confidential data. It is unclear when a quantum computer will be capable of cracking existing encryption, but organizations are increasingly concerned about cyber security attacks called 'Hack now, Decrypt later.' A recent Deloitte survey revealed that over 50%2 of cyber professionals believe their organization is at risk from this attack, where malicious third parties steal and store encrypted data to decrypt it when the quantum computing technology is available. As a countermeasure against such potential threats, organizations must strengthen encryption protection for data and AI models by using post-quantum cryptographic algorithms and hardening cryptographic keys. Research institutes and businesses increasingly need to collaborate using each other's data and AI models to accelerate innovation in chemical materials development, drug discovery, financial analysis, and retail trends. To maintain the confidentiality and security of the data and AI models used in these collaborations, EAGLYS' DataArmor platform combines fully homomorphic encryption based on lattice cryptography and Quantum Origin's quantum-derived entropy for key generation to strengthen protection against a quantum computing based attack. Going forward, the three companies will continue to develop new use cases utilizing this platform. "We are pleased to collaborate on this advanced project with Quantinuum, a world-class quantum computing company, and our valued partner Mitsui & Co. This collaboration is an important initiative for our business and will enhance our Homomorphic Encryption platform, enabling us to create new value for our customers through AI and data in a highly secure environment. By deploying the Quantum-Resilient AI Platform together with the three companies, we hope to further increase customer value through secure data sharing and AI in the chemical, medical, financial, and retail industries.", said Hiroki Imabayashi, Founder and CEO, EAGLYS Inc. "Through this collaboration, we are able to present a quantum-resistant data analytics (AI) platform capable of creating new value using EAGLYS' secure computation technology. We are convinced that by combining EAGLYS' secure computation technology with Quantum Origin, DataArmor will become an increasingly important solution to prepare for potential threats that may accompany the commercialization of quantum computers. We will continue collaborating with both companies and focus on realizing new customer value by combining Secure Computation and Quantum Technology." said Koji Naniwada, Deputy General Manager & Senior Tech Lead, Quantum Innovation Dept., Corporate Development Div., Mitsui & Co., Ltd. Duncan Jones, Head of Cybersecurity, Quantinuum, added, "Hardening encryption keys is critical to protecting sensitive data in the post-quantum era, and Quantum Origin is the world's only technology that provably strengthens key generation. By integrating Quantum Origin, EAGLYS is future-proofing the security and integrity of its customer's data." About Quantinuum Quantinuum is one of the world's largest integrated quantum computing companies, formed by the combination of Honeywell Quantum Solutions' world-leading hardware and Cambridge Quantum's class-leading middleware and applications. Quantinuum accelerates quantum computing and the development of applications across chemistry, cybersecurity, finance, and optimization. The company employs over 480 individuals, including 350 scientists, at nine sites across the United States, Europe, and Japan. About Mitsui & Co., Ltd. Mitsui & Co. is a global trading and investment company with a presence in more than 60 countries and a diverse business portfolio covering a wide range of industries. The company identifies, develops, and grows its businesses in partnership with a global network of trusted partners including world leading companies, combining its geographic and cross-industry strengths to create long-term sustainable value for its stakeholders. Mitsui has set three key strategic initiatives for its current Medium-term Management Plan: supporting industries to grow and evolve with stable supplies of resources and materials, and providing infrastructure; promoting a global transition to low-carbon and renewable energy; and empowering people to lead healthy lives through the delivery of quality healthcare and access to good nutrition. About EAGLYS Inc EAGLYS is a company that provides an AI platform that uses AI and Homomorphic Encryption. The company creates new value by collaborating data from various industries such as chemical, manufacturing, medical, and retail. Particularly in the field of chemistry, EAGLYS provides solutions that significantly change industry practices.

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Data Visualization

DataOps.live to Deliver a Streamlined Data Management Process for Snowflake's Global Technical Sales Teams

DataOps.live | December 11, 2023

DataOps.live, The Data Products Company™, today announced that Snowflake has licensed the DataOps.live platform to prepare and deliver technical sales demonstrations for its global customers. The speed and productivity gains of the enhanced process, called Snowflake Solutions Center, are cost effective and will accelerate sales performance, impacting business insights that are made available to management. "Snowflake's collaboration with DataOps.live will enhance the efficiency, productivity, and value our Sales Engineers bring to our selling efficiency," said Eve Besant, SVP Worldwide Sales Engineering at Snowflake. The Snowflake Solutions Center, supported by the DataOps.live platform, will enable Snowflake users to seamlessly configure, build, test, and deploy data projects and data products for sales demonstration purposes. This comprehensive and collaborative solution includes the following features: Solutions Catalog: Enables users to build and maintain a solutions catalog of Snowflake data product demonstrations. One-Click Deployment: Allows Sales Engineers to effortlessly deploy new instances of Snowflake data product demonstrations with a single click. Lifecycle Management: Manages the entire lifecycle of these data products. Declarative Infrastructure Management: Utilizes DataOps.live's SOLE engine for full declarative management of Snowflake infrastructure. CI/CD and Orchestration: Capabilities that enable efficient project management. Python Orchestration: Delivers streamlined workflows. Git Workflow and Governance: Ensures effective governance with full Git workflow and governance features. DataOps Development Environment: Allows users to utilize the unique cloud-based IDE using VS code and Git for enhanced productivity. Snowpark Applications: Users can now build Snowpark applications with ease. Streamlit and Snowflake Native Apps: Effortlessly deploy Streamlit and Snowflake Native Apps. The solution provided to Snowflake has been tested for many months by a core team of Sales Engineering (SE) leaders and participants from across the globe in a collaborative process to ensure success. A total of 750 Snowflake SEs are anticipated to be trained and onboarded in the coming months to leverage the benefits of the DataOps.live platform in their sales process. "We have worked closely as a partner of Snowflake since 2017 and welcomed Snowflake Ventures as an investor in DataOps.live in 2021, so this collaborative solution is a great honor for us. As the platform to support the Snowflake Solution Center, we look forward to helping them enhance the efficiency and productivity of their solution selling process and drive real value on a daily basis," said Justin Mullen, co-Founder and CEO, DataOps.live. "We are so proud to expand our collaboration with Snowflake and to now include them as a strategic customer," said John F. Marchese, EVP Strategic Business, Alliances & Channels, DataOps.live. "This agreement marks a significant step forward in Snowflake's commitment to provide their worldwide SEs and other customer-facing technical sales staff with cutting-edge DataOps capabilities. Their belief in, and selection of, DataOps.live is an incredible endorsement for our unique ability to create value and drive ROI in business outcomes." About DataOps.live DataOps.live – the Data Products company, delivers productivity breakthroughs for data teams by enabling agile DevOps automation (#TrueDataOps) and a powerful Developer Experience (DX) to modern data platforms. The DataOps.live SaaS platform brings automation, orchestration, continuous testing and unified observability to deliver the Data Products you want at the speed the business needs. DataOps.live is a global company funded by Notion Capital, Anthos Capital and Snowflake Ventures, with enterprise clients including Roche Diagnostics and OneWeb.

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Big Data

Airbyte Racks Up Awards from InfoWorld, BigDATAwire, Built In; Builds Largest and Fastest-Growing User Community

Airbyte | January 30, 2024

Airbyte, creators of the leading open-source data movement infrastructure, today announced a series of accomplishments and awards reinforcing its standing as the largest and fastest-growing data movement community. With a focus on innovation, community engagement, and performance enhancement, Airbyte continues to revolutionize the way data is handled and processed across industries. “Airbyte proudly stands as the front-runner in the data movement landscape with the largest community of more than 5,000 daily users and over 125,000 deployments, with monthly data synchronizations of over 2 petabytes,” said Michel Tricot, co-founder and CEO, Airbyte. “This unparalleled growth is a testament to Airbyte's widespread adoption by users and the trust placed in its capabilities.” The Airbyte community has more than 800 code contributors and 12,000 stars on GitHub. Recently, the company held its second annual virtual conference called move(data), which attracted over 5,000 attendees. Airbyte was named an InfoWorld Technology of the Year Award finalist: Data Management – Integration (in October) for cutting-edge products that are changing how IT organizations work and how companies do business. And, at the start of this year, was named to the Built In 2024 Best Places To Work Award in San Francisco – Best Startups to Work For, recognizing the company's commitment to fostering a positive work environment, remote and flexible work opportunities, and programs for diversity, equity, and inclusion. Today, the company received the BigDATAwire Readers/Editors Choice Award – Big Data and AI Startup, which recognizes companies and products that have made a difference. Other key milestones in 2023 include the following. Availability of more than 350 data connectors, making Airbyte the platform with the most connectors in the industry. The company aims to increase that to 500 high-quality connectors supported by the end of this year. More than 2,000 custom connectors were created with the Airbyte No-Code Connector Builder, which enables data connectors to be made in minutes. Significant performance improvement with database replication speed increased by 10 times to support larger datasets. Added support for five vector databases, in addition to unstructured data sources, as the first company to build a bridge between data movement platforms and artificial intelligence (AI). Looking ahead, Airbyte will introduce data lakehouse destinations, as well as a new Publish feature to push data to API destinations. About Airbyte Airbyte is the open-source data movement infrastructure leader running in the safety of your cloud and syncing data from applications, APIs, and databases to data warehouses, lakes, and other destinations. Airbyte offers four products: Airbyte Open Source, Airbyte Self-Managed, Airbyte Cloud, and Powered by Airbyte. Airbyte was co-founded by Michel Tricot (former director of engineering and head of integrations at Liveramp and RideOS) and John Lafleur (serial entrepreneur of dev tools and B2B). The company is headquartered in San Francisco with a distributed team around the world. To learn more, visit airbyte.com.

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