Too many providers are failing to meaningfully integrate data analytics

Healthcare providers are failing to integrate digital data platforms into their IT infrastructure, and and analytics into their clinical and operational workflows. This despite widespread availability of the technology and a definite need for it, given the demands of value-based reimbursement.Those were among the findings of a Black Book survey of 748 providers organizations, which found utilization of advanced analytics was described as "negligible" by a whopping 80% of respondents.Meanwhile, 84% of the C-suite execs and board members polled said their health systems only used analytics to a  "limited or minimal extent to generate commercial or outcome insights," according to the survey.Even while the market for healthcare data analytics booms and provider access to such tools has risen sharply in past years, multiple factors, ranging from a lack of strategic direction to the absence of internal data scientists, have sharply curbed usage.A lack of financial resources and a lack of reinforced training were among the other challenges providers cited just 15% of respondents reported any meaningful utilization in financial forecasting and strategic planning.

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Calabrio Opens Middle East Cloud with AI-powered Interaction Analytics

Calabrio | December 19, 2023

Calabrio, a longstanding leader in Workforce Management (WFM) solutions in the Middle East, marks a significant milestone in its commitment to the region by introducing AI-Powered Interaction Analytics on a public cloud infrastructure within the region. This offering is intricately designed to cater to the specific requirements of Middle East contact centers, incorporating local language support, Arabic call transcriptions, and a dedicated public-cloud instance in the UAE. Following the acquisition of Teleopti in 2019, Calabrio solidified its position as the leading WFM provider in the Middle East. The company has consistently prioritized the understanding and adaptation of regional needs. This dedication transcends mere language support, encompassing a holistic approach to address unique challenges and deliver a seamless, culturally sensitive experience for users. With the unveiling of AI-Powered Interaction Analytics, Calabrio takes a bold stride to empower Middle East contact centers with advanced analytics tools driven by artificial intelligence. Notably, several Middle East customers have already embraced Calabrio’s cloud solutions from other regions. The addition of a local public cloud instance in the UAE reinforces compliance with data sovereignty and privacy regulations, offering a secure and reliable platform for regional customers. Key features of Interaction Analytics for the Middle East include: Arabic Transcriptions: Calabrio’s Interaction Analytics provides precise transcriptions of calls in Arabic, enabling contact centers to leverage a comprehensive set of AI-driven analytics tools for actionable insights from customer interactions. Middle East Cloud: By establishing a public cloud instance in the UAE, Calabrio ensures that customer data is hosted locally. This addresses the demands of data sovereignty and privacy regulations in the Middle East while retaining the benefits of a true-cloud solution, such as scalability, security, and continuous AI-driven software improvements. Advanced AI-Powered Insights: Contact center customers in the Middle East can now harness cutting-edge AI technologies to coach agents for improved performance and gain a deeper understanding of customer interactions. They can identify intricate patterns in interaction data, analyze competitors' strategies, and extract valuable AI-driven insights into customer sentiments. Calabrio’s Interaction Analytics for the Middle East is set to be generally available immediately after Ramadan, starting April 9. This strategic timing aligns with the region's business calendar, enabling organizations to seamlessly integrate this powerful AI-driven tool into their operations. "Calabrio takes pride in extending its leadership in the Middle East with the introduction of Interaction Analytics," said Olle Düring, SVP Calabrio International at Calabrio. "We believe that by providing local language support and a local Middle East cloud, we can empower contact centers in the region with the advanced tools they need to enhance agent performance, understand complex customer behaviors, and ultimately drive business success." About Calabrio Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement, and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business. Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

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Big Data Management

data.world Integrates with Snowflake Data Quality Metrics to Bolster Data Trust

data.world | January 24, 2024

data.world, the data catalog platform company, today announced an integration with Snowflake, the Data Cloud company, that brings new data quality metrics and measurement capabilities to enterprises. The data.world Snowflake Collector now empowers enterprise data teams to measure data quality across their organization on-demand, unifying data quality and analytics. Customers can now achieve greater trust in their data quality and downstream analytics to support mission-critical applications, confident data-driven decision-making, and AI initiatives. Data quality remains one of the top concerns for chief data officers and a critical barrier to creating a data-driven culture. Traditionally, data quality assurance has relied on manual oversight – a process that’s tedious and fraught with inefficacy. The data.world Data Catalog Platform now delivers Snowflake data quality metrics directly to customers, streamlining quality assurance timelines and accelerating data-first initiatives. Data consumers can access contextual information in the catalog or directly within tools such as Tableau and PowerBI via Hoots – data.world’s embedded trust badges – that broadcast data health status and catalog context, bolstering transparency and trust. Additionally, teams can link certification and DataOps workflows to Snowflake's data quality metrics to automate manual workflows and quality alerts. Backed by a knowledge graph architecture, data.world provides greater insight into data quality scores via intelligence on data provenance, usage, and context – all of which support DataOps and governance workflows. “Data trust is increasingly crucial to every facet of business and data teams are struggling to verify the quality of their data, facing increased scrutiny from developers and decision-makers alike on the downstream impacts of their work, including analytics – and soon enough, AI applications,” said Jeff Hollan, Director, Product Management at Snowflake. “Our collaboration with data.world enables data teams and decision-makers to verify and trust their data’s quality to use in mission-critical applications and analytics across their business.” “High-quality data has always been a priority among enterprise data teams and decision-makers. As enterprise AI ambitions grow, the number one priority is ensuring the data powering generative AI is clean, consistent, and contextual,” said Bryon Jacob, CTO at data.world. “Alongside Snowflake, we’re taking steps to ensure data scientists, analysts, and leaders can confidently feed AI and analytics applications data that delivers high-quality insights, and supports the type of decision-making that drives their business forward.” The integration builds on the robust collaboration between data.world and Snowflake. Most recently, the companies announced an exclusive offering for joint customers, streamlining adoption timelines and offering a new attractive price point. The data.world's knowledge graph-powered data catalog already offers unique benefits for Snowflake customers, including support for Snowpark. This offering is now available to all data.world enterprise customers using the Snowflake Collector, as well as customers taking advantage of the Snowflake-only offering. To learn more about the data quality integration or the data.world data catalog platform, visit data.world. About data.world data.world is the data catalog platform built for your AI future. Its cloud-native SaaS (software-as-a-service) platform combines a consumer-grade user experience with a powerful Knowledge Graph to deliver enhanced data discovery, agile data governance, and actionable insights. data.world is a Certified B Corporation and public benefit corporation and home to the world’s largest collaborative open data community with more than two million members, including ninety percent of the Fortune 500. Our company has 76 patents and has been named one of Austin’s Best Places to Work seven years in a row.

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Big Data Management

Radiant Logic Announces RadiantOne AI, with New Generative AI Data Assistant “AIDA”

Radiant Logic | January 11, 2024

Radiant Logic, the Identity Data Fabric company, today unveiled RadiantOne AI, its data lake powered Artificial Intelligence engine, and AIDA, its Generative AI Data Assistant. RadiantOne AI is designed to complement your existing tech stack and governance products by correlating data across multiple sources and providing contextual information to drive better decision making. The result is a radical reduction in the time and resources needed to gather the data required to effectively meet audit demands—meaning fewer security gaps and increased compliance with organizational policies. The first capability to be unveiled on RadiantOne AI is a truly automated user access review (UAR) process, expertly guided by AIDA. Many business leaders are familiar with the tedious UAR process – it’s crucial for demonstrating compliance and improving organizational security posture. But laborious processes can often end in a “bulk approval” to save time and check an audit box instead of accurately reviewing access rights to ensure the right business outcomes. RadiantOne’s AI-driven approach will be a paradigm shift in the way people work, forever transforming and streamlining the usually time-consuming UAR process down to days and minutes instead of months. “Historically, user access reviews are a highly manual process–a ‘necessary evil’ within security practices. This approach not only creates fatigue for the team but also introduces a considerable amount of risk,” says Dr. John Pritchard, Chief Product Officer at Radiant Logic. “While this may work in the short term to satisfy auditor requirements, the company’s assets are never truly protected. There is also still the risk that something may be overlooked, or someone within the business has retained access to something they shouldn’t. With RadiantOne AI and AIDA, existing IAM and IGA processes can be automated and simplified for overworked teams trying to comb through mountains of user access data to make the right decisions to protect their organizations.” With RadiantOne AI, conducting a user access review becomes as easy as following AIDA’s guidance. Using the power of large language models to drive advanced data correlation, contextualization and analysis, combined with an intuitive data visualization dashboard, AIDA will reinvent the user access review ritual. Based on an organization's proprietary data, the fully guided UAR experience will allow reviewers to interact and pose questions to AIDA using natural human language, like “where does this access come from?” or “show me who else has these access rights?” AIDA will highlight any potential user access risks, offer expert insight, and suggest remediations or access modifications based on an organization’s policies. Any changes, such as low risk bulk access approvals or revoking atypical access rights, are completed via a click of a button, so there’s less training required to complete the reviews and less risk of human error during the process. RadiantOne AI’s AIDA-guided user access review capability works to provide enterprise organizations with: Automated workflows: Leverage vast data sets and contextual insights to make intelligent and confident decisions about access rights. Simplified compliance: Easily detect over-privileged accounts or atypical access rights with intuitive data visualization techniques. Greater visibility into user actions: Get beyond roles quickly to see who has access to what and how they received that access so insights and remediations are easily actionable. Click-button remediation: Based on the insights and recommendations from AIDA, reviewers can approve or revoke access or atypical rights individually or take bulk approval/rejection actions with the click of a button. Data into the hands of business owners: Put relevant, risk-based identity data insights into the hands of business users in the language they understand to make it a breeze to adhere to compliance policies. “User access reviews with AIDA are just the beginning,” comments Joe Sander, Radiant Logic’s CEO. “Using RadiantOne’s AI engine, we see potential to revolutionize identity data management, governance, risk, compliance and cybersecurity processes by removing complexity as a roadblock. This frees up critical IT and security resources to focus on other business-critical tasks and expands the role of identity to truly be a business enabler.” RadiantOne AI comes on the heels of the completion of the integration of Brainwave Identity Analytics into the RadiantOne Identity Data Platform. AIDA will initially be available as a complement to the RadiantOne Identity Analytics solution. About Radiant Logic Radiant Logic, the identity data experts, helps organizations turn identity data into a strategic asset that drives automated governance, enhanced security, and operational efficiency. Our RadiantOne Identity Data Platform removes complexity as a roadblock to identity-first strategies by creating an authoritative data source for real-time, context-aware controls. We provide visibility and actionable insights to intelligently detect and remediate risk using AI/ML-powered identity analytics. With RadiantOne, organizations are able to tap into the wealth of information across the infrastructure, combining context and analytics to deploy governance that works for the most advanced use cases.

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