How Analytics can help you Prevent Customer Problems Before they arise
October 08, 2018 / bigdataanalyticsnews
Foreseeing a complex situation before it arises, and acting on the problem to prevent losses, is fundamental to the success of any business. With predictive data now available, organizations can work to address problems, and minimize consumer churn and complications. Establishing consumer loyalty is necessary for any savvy business. But with a plethora of options available to today’s consumers, getting them to continue working with you and not switch to your competitor is becoming increasingly difficult. But how can analytics help you ensure customer loyalty? How can you prevent customer problems before they arise?A major case of disagreeable actions of customers is in the smartphone industry which often witnesses a lot of product-return within the “free-return” window.