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HGS Announces New Contact Center Analytics Platform

October 09, 2020 / Andrew Kokes

Hinduja Global Solutions a global leader in business process management (BPM) and customer experience solutions, today announced the launch of HGS PULSE, a new contact center analytics platform that provides business performance and customer insights using near real-time data. With access to predictive analytics and real-time information, contact center leaders can act proactively by predicting customer churn and loyalty, as well as better manage their workforce by tracking customer demand.