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Machine learning, AI aids network incident prediction, prevention

November 05, 2019 / Catherine Sbeglia

Ericsson launched its Operations Engine in January to assist communications service providers with moving away from incident driven and reactive operations to predictive and preventative operations. The engine, which leverages machine learning and Artificial Intelligence (AI), is an end-to-end managed services operating model that reimagines network and IT operations, network design and optimization and applications development and maintenance.
At Mobile World Congress Los Angeles, Ericsson’s Head of Network Managed Services Bradley Mead walked RCR Wireless News through the formation of the Ericsson Operations Engine, explaining that the company basically started from scratch, or in Mead’s words, “with a clean sheet of paper.Put simply, Ericsson began thinking about what incident management would look like if nearly everything could be predicted using AI and machine learning.