The power of AI in customer experience

SAS

According to Gartner, 85% of customer interactions will be managed without a human by 2020. Today’s customers live in an omnichannel world and expect highly relevant and personalised experiences with every interaction. But most companies still force these evolved customers onto engagement paths that are steeped in legacy and instantly feel outdated. This webinar will explore how artificial intelligence can be successfully employed to provide an intelligent, convenient and informed customer experience at any point along the customer journey. Join Tiffany Carpenter, head of customer intelligence at SAS UK & Ireland, and Caroline Hermon, head of artificial intelligence, as they take a look under the hood at some real-life use cases of how leading-edge companies are already reaping benefits from AI applications in customer experience and gaining competitive advantage.
Watch Now

Spotlight

This guide shares the top 10 capabilities of Adobe data, insights, and audience solutions and explains how they can help you dynamically deliver personalised experiences across the entire customer journey. We’ll focus on three areas where key capabilities provide tangible value: Create robust, real-time customer profiles Access

OTHER ON-DEMAND WEBINARS

Transforming the Database: Critical Innovations for Performance at Scale

Your team is serious about ensuring database performance at scale. But legacy NoSQL technology could be eroding the impact of your achievements. Following best practices for efficient data modeling, query optimization and observability is fundamental. But their power can be limited – or enhanced – by specific database capabilities. Often-overlooked database innovations can serve as a force multiplier, paving a much smoother path to speed at scale (e.g., millions of read/write operations and millisecond P99 response).
Watch Now

Forrester Research: The State of Enterprise CRM Data Management 2021

The results are in! Over the summer of 2021, Odaseva and Forrester collaborated on a survey studying how CRM professionals in large enterprises feel about their ability to manage data, the challenges they are facing, and the emerging trends impacting their success. The responses were eye-opening.
Watch Now

Expert Panel: What's Ahead in Data Management in 2023

Data management is fundamental to every application. Managing this precious asset is an essential competency in modern businesses of every sort. Innovations in data platforms are being adopted, and data management approaches are evolving rapidly to keep pace. Increasingly, enterprises are converging their data warehouse, data lake, and other data management platforms onto distributed cloud-native infrastructures. As more types of data are consolidated into their platforms, enterprises implement more scalable DataOps pipelines and more comprehensive governance practices to manage it all. Want to learn more? This webinar brings together a panel of experts, moderated by James Kobielus, TDWI’s research director for data management.
Watch Now

New Year’s Resolutions for your Data Management Strategy

Idera

As 2019 begins, it’s a good time to assess what you accomplished last year and what goals to set for the new year. It’s also a great opportunity to review, evaluate, and update your company’s Data Management Strategy to promote alignment and derive maximum value for the business. IDERA’s Ron Huizenga will discuss data architecture and governance considerations that should be incorporated into your Data Management Strategy and Program.
Watch Now

Spotlight

This guide shares the top 10 capabilities of Adobe data, insights, and audience solutions and explains how they can help you dynamically deliver personalised experiences across the entire customer journey. We’ll focus on three areas where key capabilities provide tangible value: Create robust, real-time customer profiles Access

resources