The power of AI in customer experience

According to Gartner, 85% of customer interactions will be managed without a human by 2020. Today’s customers live in an omnichannel world and expect highly relevant and personalised experiences with every interaction. But most companies still force these evolved customers onto engagement paths that are steeped in legacy and instantly feel outdated. This webinar will explore how artificial intelligence can be successfully employed to provide an intelligent, convenient and informed customer experience at any point along the customer journey. Join Tiffany Carpenter, head of customer intelligence at SAS UK & Ireland, and Caroline Hermon, head of artificial intelligence, as they take a look under the hood at some real-life use cases of how leading-edge companies are already reaping benefits from AI applications in customer experience and gaining competitive advantage.
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Spotlight

OTHER ON-DEMAND WEBINARS

Top BI Trends for 2019

Caserta

Join us for a webinar with Looker where we explore the top Business Intelligence trends for 2019. In this 50-minute webinar, you will learn about the issues affecting BI, the role of analytics as a critical success factor for organizational success, and how companies are leveraging BI and analytics for high-value insights.
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Data Protection Considerations for Multi-Cloud Environments

Veeam

The benefits of turning to the cloud are numerous; scalability, control, flexibility, and power to name a few. While transitioning to the cloud has many strong points, there are still the challenges of data and application protection. In this webinar, you’ll learn: - How to leverage multi-cloud as an addition to your traditional data center - What applications and services require the most protection in hybrid mode and how to protect them - The importance of portability and how to avoid lock-in - How to get better compliance and data protection by moving data between on-prem and the cloud.
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Data Modeling: Learn How to Convert Schema on Read Into Schema on Write

snowflake

See what a JSON document looks like, understand how to read it, and learn how to convert it to a standard relational data model.
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Delivering Trusted AI with DataRobot and Microsoft

datarobot.com

In order to maximize the value of your data and democratize AI across the organization, citizen data scientists are emerging and implementing machine learning models into business analytics applications such as Microsofts Excel, Power Apps, Power BI, Reporting Services and more. In this webinar, attendees will learn more about how their organizations can add AI to BI, making more predictive decisions along the way.
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