The power of AI in customer experience

SAS

According to Gartner, 85% of customer interactions will be managed without a human by 2020. Today’s customers live in an omnichannel world and expect highly relevant and personalised experiences with every interaction. But most companies still force these evolved customers onto engagement paths that are steeped in legacy and instantly feel outdated. This webinar will explore how artificial intelligence can be successfully employed to provide an intelligent, convenient and informed customer experience at any point along the customer journey. Join Tiffany Carpenter, head of customer intelligence at SAS UK & Ireland, and Caroline Hermon, head of artificial intelligence, as they take a look under the hood at some real-life use cases of how leading-edge companies are already reaping benefits from AI applications in customer experience and gaining competitive advantage.
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Spotlight

Omega World Travel chose MicroStrategy to power their analytics application, Omegalytics, which has enabled them to improve operations and deliver powerful reporting and data visualization to travel customers.

OTHER ON-DEMAND WEBINARS

How to Scale New Products with a Data Lake on AWS and Qubole

awscloud.com

Big data technologies can be both complex and involve time consuming manual processes. Organizations that intelligently automate big data operations lower their costs, make their teams more productive, scale more efficiently, and reduce the risk of failure.
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Get the Right Fit

waterlinedata.com

Join data management guru Dave Wells for this educational webinar on the data catalogs role, and how to get the best fit for your enterprise.Managing data in the age of big data and self-service analytics is a complex job. Managing data without a data catalog is difficult and fraught with risk. Data cataloging is the new gold standard for metadata and an essential component of modern data management. Data catalogs support data curation and data stewardship with intelligent and automated tagging, profiling, and linking to business glossary. They help business analysts and data scientists to quickly find data and evaluate the fit for their specific use cases. Strategically, cataloging is at the core of data asset management with direct impact for data governance, regulatory compliance, and analytic quality and efficiency.
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Harnessing Big Data in Healthcare

Healthbox

The evolution of sensors, smart phones, medical devices, and wearables all collecting and uploading information in real-time has led to the rapid accumulation of health-related data, or Big Data. The sheer volume, velocity, and variety of the data being collected poses challenges for harnessing and ensuring its validity to benefit both the macro, population-level health and the micro, evidence-based precision medicine. Join Dr. Eric Louie, Chief Medical Officer, and Jessica Baker, Associate, as they discuss changes in healthcare data over time and how to overcome human biases, curate meaningful data sets, and better inform actionable decisions in the healthcare setting.
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Setting Up a Data Integration Pipeline for Repeatable Analytics Delivery

GoodData Corporation

As part of its platform, GoodData provides a fault-tolerant, high performance and scalable system for data integration. While built for large-scale analytic applications, it is a metadata-driven, modular system that can start small and grow with your business. In this session, Cameron demonstrates how to set up and schedule regular data extraction from SQL databases and other sources. He also covers some of the issues requiring attention in data extraction such as data merging and incremental loads. A future session will cover transformations and data enrichment along with data distribution.
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Spotlight

Omega World Travel chose MicroStrategy to power their analytics application, Omegalytics, which has enabled them to improve operations and deliver powerful reporting and data visualization to travel customers.

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