The power of AI in customer experience

According to Gartner, 85% of customer interactions will be managed without a human by 2020. Today’s customers live in an omnichannel world and expect highly relevant and personalised experiences with every interaction. But most companies still force these evolved customers onto engagement paths that are steeped in legacy and instantly feel outdated. This webinar will explore how artificial intelligence can be successfully employed to provide an intelligent, convenient and informed customer experience at any point along the customer journey. Join Tiffany Carpenter, head of customer intelligence at SAS UK & Ireland, and Caroline Hermon, head of artificial intelligence, as they take a look under the hood at some real-life use cases of how leading-edge companies are already reaping benefits from AI applications in customer experience and gaining competitive advantage.
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OTHER ON-DEMAND WEBINARS

Bridge the Cloud Divide with Pure Storage Cloud Data Services

BytesTechnology

Pure Storage have recently launched their Cloud Data Services - a new set of capabilities allowing you to easily embrace a hybrid cloud architecture and ditch the cloud divide. Where once private and public cloud data storage operated in separate worlds, Pure’s Cloud Data Services now bring on-premises functionality to the cloud. Plainly put, all the features, benefits, and advantages of running Pure FlashArray in your datacentre, will soon be available in AWS – with zero compromise.
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The Modern Toolkit for Process Excellence

info.minitab.com

See in action, using a real-world use case from manufacturing, the latest toolkit for Process Excellence, powerful analytics and machine learning.How to use the Minitab toolkit to manage projects and analyse data following the Lean Six Sigma DMAIC structured approach.Discover how to power and digitalise your improvement projects and data analysis with best practice methods combined with intuitive tools.Explore how to solve problems and suggest innovations with whatever data you currently have available.Includes helpful examples of the capabilities and uses for Minitab Statistical Software, Companion by Minitab for project execution and tracking Continuous Improvement, and Salford Predictive Modeler Software for predictive analytics and machine learning.
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Citrix Moves Data to Amazon Redshift Fast with Matillion ETL

Amazon Web Services, Inc

Citrix, a Fortune 1000 multinational software company, needed to migrate massive amounts of data generated by its FileShare platform to Amazon Redshift, where it could perform data analytics to help inform product improvements and drive success. To do this, Citrix needed an Extract, Transform, and Load (ETL) solution. Matillion ETL, easily deployable from Amazon Web Services (AWS) Marketplace, helps Citrix collate and summarize data and augment it with more traditional business data from Microsoft SQL Server for additional context. Join our webinar to learn how organizations of any size can move data to the cloud quickly, accurately, and affordably with Matillion ETL.
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A Better Alternative: Advanced Analytics and Alternative Data in Consumer Lending

The unsecured personal loan market is hot and growing rapidly. It is also prime testing grounds for the use of alternative sources of data and advanced analytics in marketing and loan decisioning, given the number of traditional and non-traditional lenders competing to meet consumer demand. Join Equifax and Aite Group as we dis
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