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Sky Offers Stress-Free Troubleshooting, Painless Customer Service With Boomi
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Sky, Europe’s leading media and entertainment company (and part of the Comcast family), wanted to solve a crucial but often overlooked problem for broadband users: complex troubleshooting. This can cause endless frustration and costs as customers spend hours on the phone with tech support teams to fix technical issues.
But Sky believed there was a better way, and it looked to Boomi to help reinvent its customer support efforts and streamline troubleshooting for the 24 million users of its TV, broadband, and Wi-Fi services.
In a battle for market share in a competitive industry, Sky recognized that customer service was a critical driver to its ultimate success.
Sky’s end goal: convert frustrated customers into enthusiastic fans while lowering costs and boosting revenues and market share.
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