Big Data Management

Accenture and Splunk Form Business Group to Help Organizations Capitalize on Cloud and Drive Greater Value From Data and Analytics Insights

Accenture and Splunk Inc. have formed a business group that brings Accenture’s functional knowledge, deep industry and technical experience together with Splunk’s platform technology to help clients maximize insights from data, with a particular focus on AI-powered IT operations, security automation, and intelligent supply chain.

The Accenture Splunk Business Group expands the partnership between the two companies as they help clients better take advantage of real-time data from across their business and quickly take action to improve IT operations, supply chain and security processes, as well as manage and explore new revenue opportunities.

Accenture brings more than two decades of insights-led operations transformation experience across diverse industries. Supported by approximately 8,000 Accenture people skilled in Splunk®, the new group brings together dedicated professionals from both companies to help equip organizations to be insights-driven.

“When we talk about full-scale digital transformation, that means capitalizing on insights and innovation across your entire business and IT. Our partnership with Splunk will help our clients improve their ability to gain critical real-time insights from their data through collaboration with Accenture’s myWizard®, AI Operations and other key assets.”

Sanjeev Vohra, global lead, Accenture Applied Intelligence

Accenture and Australia-based Coles Supermarkets collaborated to design and develop a solution using the Splunk platform to better manage supply chain disruptions. Leveraging Accenture’s Splunk-based myWizard® AIOps platform, they jointly developed a control tower monitoring solution that syncs critical data — such as sales reporting from store registers, inventory levels at distribution centers, and available in-store stock — to increase inventory and order accuracy, leading to improved product availability and healthier customer satisfaction. This has given Coles better insight into the overall health of their supply chain while enabling them to better meet customer demands.

“Harnessing the power of data in the cloud became even more relevant during the pandemic, and customers are looking for world-class solutions and services to accelerate their cloud journey. Our creation of the Accenture Splunk Business Group demonstrates our commitment to helping customers move faster, gain better visibility into their operations, and more rapidly reach their outcomes and missions.”

Teresa Carlson, president and chief growth officer, Splunk

The business group builds on Accenture and Splunk’s existing collaboration and client work which includes Accenture’s development of a number of Splunk-powered solutions focused on operational intelligence, business operations, software development and security monitoring. Additionally, Accenture Applied Intelligence has continued focus on sustainability and social good with successful in-market Splunk-powered solutions to address challenges like human trafficking and wildfires, and will continue to partner with Splunk for Good to bring solutions that have a direct impact to the society and future generations.

About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 624,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

About Splunk Inc.
Splunk Inc. helps organizations around the world turn data into doing. Splunk technology is designed to investigate, monitor, analyze and act on data at scale.

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Business Intelligence

Calabrio Opens Middle East Cloud with AI-powered Interaction Analytics

Calabrio | December 19, 2023

Calabrio, a longstanding leader in Workforce Management (WFM) solutions in the Middle East, marks a significant milestone in its commitment to the region by introducing AI-Powered Interaction Analytics on a public cloud infrastructure within the region. This offering is intricately designed to cater to the specific requirements of Middle East contact centers, incorporating local language support, Arabic call transcriptions, and a dedicated public-cloud instance in the UAE. Following the acquisition of Teleopti in 2019, Calabrio solidified its position as the leading WFM provider in the Middle East. The company has consistently prioritized the understanding and adaptation of regional needs. This dedication transcends mere language support, encompassing a holistic approach to address unique challenges and deliver a seamless, culturally sensitive experience for users. With the unveiling of AI-Powered Interaction Analytics, Calabrio takes a bold stride to empower Middle East contact centers with advanced analytics tools driven by artificial intelligence. Notably, several Middle East customers have already embraced Calabrio’s cloud solutions from other regions. The addition of a local public cloud instance in the UAE reinforces compliance with data sovereignty and privacy regulations, offering a secure and reliable platform for regional customers. Key features of Interaction Analytics for the Middle East include: Arabic Transcriptions: Calabrio’s Interaction Analytics provides precise transcriptions of calls in Arabic, enabling contact centers to leverage a comprehensive set of AI-driven analytics tools for actionable insights from customer interactions. Middle East Cloud: By establishing a public cloud instance in the UAE, Calabrio ensures that customer data is hosted locally. This addresses the demands of data sovereignty and privacy regulations in the Middle East while retaining the benefits of a true-cloud solution, such as scalability, security, and continuous AI-driven software improvements. Advanced AI-Powered Insights: Contact center customers in the Middle East can now harness cutting-edge AI technologies to coach agents for improved performance and gain a deeper understanding of customer interactions. They can identify intricate patterns in interaction data, analyze competitors' strategies, and extract valuable AI-driven insights into customer sentiments. Calabrio’s Interaction Analytics for the Middle East is set to be generally available immediately after Ramadan, starting April 9. This strategic timing aligns with the region's business calendar, enabling organizations to seamlessly integrate this powerful AI-driven tool into their operations. "Calabrio takes pride in extending its leadership in the Middle East with the introduction of Interaction Analytics," said Olle Düring, SVP Calabrio International at Calabrio. "We believe that by providing local language support and a local Middle East cloud, we can empower contact centers in the region with the advanced tools they need to enhance agent performance, understand complex customer behaviors, and ultimately drive business success." About Calabrio Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement, and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business. Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

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Data Visualization

DataOps.live to Deliver a Streamlined Data Management Process for Snowflake's Global Technical Sales Teams

DataOps.live | December 11, 2023

DataOps.live, The Data Products Company™, today announced that Snowflake has licensed the DataOps.live platform to prepare and deliver technical sales demonstrations for its global customers. The speed and productivity gains of the enhanced process, called Snowflake Solutions Center, are cost effective and will accelerate sales performance, impacting business insights that are made available to management. "Snowflake's collaboration with DataOps.live will enhance the efficiency, productivity, and value our Sales Engineers bring to our selling efficiency," said Eve Besant, SVP Worldwide Sales Engineering at Snowflake. The Snowflake Solutions Center, supported by the DataOps.live platform, will enable Snowflake users to seamlessly configure, build, test, and deploy data projects and data products for sales demonstration purposes. This comprehensive and collaborative solution includes the following features: Solutions Catalog: Enables users to build and maintain a solutions catalog of Snowflake data product demonstrations. One-Click Deployment: Allows Sales Engineers to effortlessly deploy new instances of Snowflake data product demonstrations with a single click. Lifecycle Management: Manages the entire lifecycle of these data products. Declarative Infrastructure Management: Utilizes DataOps.live's SOLE engine for full declarative management of Snowflake infrastructure. CI/CD and Orchestration: Capabilities that enable efficient project management. Python Orchestration: Delivers streamlined workflows. Git Workflow and Governance: Ensures effective governance with full Git workflow and governance features. DataOps Development Environment: Allows users to utilize the unique cloud-based IDE using VS code and Git for enhanced productivity. Snowpark Applications: Users can now build Snowpark applications with ease. Streamlit and Snowflake Native Apps: Effortlessly deploy Streamlit and Snowflake Native Apps. The solution provided to Snowflake has been tested for many months by a core team of Sales Engineering (SE) leaders and participants from across the globe in a collaborative process to ensure success. A total of 750 Snowflake SEs are anticipated to be trained and onboarded in the coming months to leverage the benefits of the DataOps.live platform in their sales process. "We have worked closely as a partner of Snowflake since 2017 and welcomed Snowflake Ventures as an investor in DataOps.live in 2021, so this collaborative solution is a great honor for us. As the platform to support the Snowflake Solution Center, we look forward to helping them enhance the efficiency and productivity of their solution selling process and drive real value on a daily basis," said Justin Mullen, co-Founder and CEO, DataOps.live. "We are so proud to expand our collaboration with Snowflake and to now include them as a strategic customer," said John F. Marchese, EVP Strategic Business, Alliances & Channels, DataOps.live. "This agreement marks a significant step forward in Snowflake's commitment to provide their worldwide SEs and other customer-facing technical sales staff with cutting-edge DataOps capabilities. Their belief in, and selection of, DataOps.live is an incredible endorsement for our unique ability to create value and drive ROI in business outcomes." About DataOps.live DataOps.live – the Data Products company, delivers productivity breakthroughs for data teams by enabling agile DevOps automation (#TrueDataOps) and a powerful Developer Experience (DX) to modern data platforms. The DataOps.live SaaS platform brings automation, orchestration, continuous testing and unified observability to deliver the Data Products you want at the speed the business needs. DataOps.live is a global company funded by Notion Capital, Anthos Capital and Snowflake Ventures, with enterprise clients including Roche Diagnostics and OneWeb.

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Data Architecture

SingleStore Announces Real-time Data Platform to Further Accelerate AI, Analytics and Application Development

SingleStore | January 25, 2024

SingleStore, the database that allows you to transact, analyze and contextualize data, today announced powerful new capabilities — making it the industry’s only real-time data platform. With its latest release, dubbed SingleStore Pro Max, the company announced ground-breaking features like indexed vector search, an on-demand compute service for GPUs/ CPUs and a new free shared tier, among several other innovative new products. Together, these capabilities shrink development cycles while providing the performance and scale that customers need for building applications. In an explosive generative AI landscape, companies are looking for a modern data platform that’s ready for enterprise AI use cases — one with best-available tooling to accelerate development, simultaneously allowing them to marry structured or semi-structured data residing in enterprise systems with unstructured data lying in data lakes. “We believe that a data platform should both create new revenue streams while also decreasing technological costs and complexity for customers. And this can only happen with simplicity at the core,” said Raj Verma, CEO, SingleStore. “This isn’t just a product update, it’s a quantum leap… SingleStore is offering truly transformative capabilities in a single platform for customers to build all kinds of real-time applications, AI or otherwise.” “At Adobe, we aim to change the world through digital experiences,” said Matt Newman, Principal Data Architect, Adobe. “SingleStore’s latest release is exciting as it pushes what is possible when it comes to database technology, real-time analytics and building modern applications that support AI workloads. We’re looking forward to these new features as more and more of our customers are seeking ways to take full advantage of generative Al capabilities.” Key new features launched include: Indexed vector search. SingleStore has announced support for vector search using Approximate Nearest Neighbor (ANN) vector indexing algorithms, leading to 800-1,000x faster vector search performance than precise methods (KNN). With both full-text and indexed vector search capabilities, SingleStore offers developers true hybrid search that takes advantage of the full power of SQL for queries, joins, filters and aggregations. These capabilities firmly place SingleStore above vector-only databases that require niche query languages and are not designed to meet enterprise security and resiliency needs. Free shared tier. SingleStore has announced a new cloud-based Free Shared Tier that’s designed for startups and developers to quickly bring their ideas to life — without the need to commit to a paid plan. On-demand compute service for GPUs and CPUs. SingleStore announces a compute service that works alongside SingleStore’s native Notebooks to let developers spin up GPUs and CPUs to run database-adjacent workloads including data preparation, ETL, third-party native application frameworks, etc. This capability brings compute to algorithms, rather than the other way around, enabling developers to build highly performant AI applications safely and securely using SingleStore — without unnecessary data movement. New CDC capabilities for data ingest and egress. To ease the burden and costs of moving data in and out of SingleStore, SingleStore is adding native capabilities for real-time Change Data Capture (CDC) in for MongoDB®, MySQL and ingestion from Apache Iceberg without requiring other third party CDC tools. SingleStore will also support CDC out capabilities that ease migrations and enable the use of SingleStore as a source for other applications and databases like data warehouses and lakehouses. SingleStore Kai™. Now generally available, and ready for both analytical and transactional processing for apps originally built on MongoDB. Announced in public preview in early 2023, SingleStore Kai is an API to deliver over 100x faster analytics on MongoDB® with no query changes or data transformations required. Today, SingleStore Kai supports BSON data format natively, has improved transactional performance, increased performance for arrays and offers industry-leading compatibility with MongoDB query language. Projections: To further advance as the world’s fastest HTAP database, SingleStore has added Projections. Projections allow developers to greatly speed up range filters and group by operations by introducing secondary sort and shard keys. Query performance improvements range from 2-3x or more, depending on the size of the table. With this latest release, SingleStore becomes the industry’s first and only real-time data platform designed for all applications, analytics and AI. SingleStore supports high-throughput ingest performance, ACID transactions and low-latency analytics; and structured, semi-structured (JSON, BSON, text) and unstructured data (vector embeddings of audio, video, images, PDFs, etc.). Finally, SingleStore’s data platform is designed not just with developers in mind, but also ML engineers, data engineers and data scientists. “Our new features and capabilities advance SingleStore’s mission of offering a real-time data platform for the next wave of gen AI and data applications,” said Nadeem Asghar, SVP, Product Management + Strategy at SingleStore. “New features, including vector search, Projections, Apache Iceberg, Scheduled Notebooks, autoscaling, GPU compute services, SingleStore Kai™, and the Free Shared Tier allow startups — as well as global enterprises — to quickly build and scale enterprise-grade real-time AI applications. We make data integration with third-party databases easy with both CDC in and CDC out support.” "Although generative AI, LLM, and vector search capabilities are early stage, they promise to deliver a richer data experience with translytical architecture," states the 2023 report, “Translytical Architecture 2.0 Evolves To Support Distributed, Multimodel, And AI Capabilities,” authored by Noel Yuhanna, Vice President and Principal Analyst at Forrester Research. "Generative AI and LLM can help democratize data through natural language query (NLQ), offering a ChatGPT-like interface. Also, vector storage and index can be leveraged to perform similarity searches to support data intelligence." SingleStore has been on a fast track leading innovation around generative AI. The company’s product evolution has been accompanied by high-momentum growth in customers and surpassing $100M in ARR late last year. SingleStore also recently ranked #2 in the emerging category of vector databases, and was recognized by TrustRadius as a top vector database in 2023. Finally, SingleStore was a winner of InfoWorld’s Technology of the year in the database category. To learn more about SingleStore visit here. About SingleStore SingleStore empowers the world’s leading organizations to build and scale modern applications using the only database that allows you to transact, analyze and contextualize data in real time. With streaming data ingestion, support for both transactions and analytics, horizontal scalability and hybrid vector search capabilities, SingleStore helps deliver 10-100x better performance at 1/3 the costs compared to legacy architectures. Hundreds of customers worldwide — including Fortune 500 companies and global data leaders — use SingleStore to power real-time applications and analytics. Learn more at singlestore.com. Follow us @SingleStoreDB on Twitter or visit www.singlestore.com.

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Big Data Management

Amnet Digital announces a launch of Swift Insights, an AI-powered analytics platform help businesses make informed decisions

Amnet Digital | January 10, 2024

Amnet Digital, a leading Data, Analytics & AI solutions company that is powering businesses and automating operations, today officially launched Swift Insights, an AI-powered analytics platform to accelerate businesses with data-driven insights and make informed decisions through intuitive dashboards. In today's groundbreaking AI-led innovation era, Swift Insights assists organizations reinvent their business performance with Gen AI and LLMs to uncover new growth opportunities. With Gen AI at its core, Swift Insights expands its AI-powered analytics platform with closed-loop dashboards and advanced reports that solves key business challenges and elevates decision making authority toward customer acquisition to retention and loyalty. Product Key Features AI Analytics: Predictive and Prescriptive analytics using AIML algorithms. Report Management: Single platform for enterprise data discovery and report management. Decision Making: Make the right decisions at the right time and act fast under dynamic market needs. Business Insights: AI-powered reports with actionable insights. Q&A Analytics: LLM powered instant business related answers from the data. This product launch also expands the offerings with state-of-the-art advanced data security and compliance with greater resilience for business. The platform also enables proactive measures to minimize tech disruptions for scheduled upgrades and patching that means the company will witness less down time. "As we launch Swift Insights, we are excited to bring a transformative solution to businesses and harness the full power of the organizational data. Our AI-powered analytics platform underscores Amnet Digital's commitment to tech innovation and excellence in the Data, Analytics, & AI space" said, Krishna Reddy, CEO at Amnet Digital. Get actionable insights 10x faster from your business data stack! Would you like to see how? Request a demo and see for yourself, with no strings attached. Swift Insights drive and measure company success by the real value which is deliver for the clients, partners, communities, and employees. About Swift Insights Swift Insights is an AI-powered analytics platform that accelerates and transforms your business data into actionable insights to make informed decisions. * Powered by Amnet Digital. About Amnet Digital Amnet Digital is a Data, Analytics & AI solutions company that helps businesses to make data driven decisions and automate IT & business operations. We help customers to realize the higher value of their digital transformation initiatives and drive positive business impact leveraging our Analytics & AI digital accelerators. A winner of the "Telangana State Awards 2023" under Best Services category.

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