BIG DATA MANAGEMENT
Phocas Software | March 21, 2022
A new partnership between Phocas Software and ADS Solutions will help small- to mid-sized businesses in the wholesale distribution and light manufacturing industries use their business data to improve reporting, insights and decision making. ADS Solutions, creator of cloud-based Accolent ERP, has selected Phocas as its preferred data analytics platform to complement the ADS Solutions application.
Together, Phocas and ADS Solutions will create a list of standardized reporting and dashboards for Accolent ERP customers by industry with a goal of delivering a more efficient reporting solution and allowing users to quickly and easily monitor key performance indicators (KPIs).
“As cloud-based solution providers with thousands of users in wholesale and manufacturing, Phocas and ADS Solutions understand the value of delivering technology that is intuitive, readily available and optimized for specific industries,” said Jay Deubler, president of Phocas U.S. “Out-of-the-box, Phocas is primed to help Accolent ERP customers with reporting and dashboards they need to eliminate guesswork and be more strategic with critical business decisions. We have purposely built Phocas to integrate seamlessly with solutions like Accolent ERP and encourage quick and broad adoption because of its simplicity and familiarity.”
“Accolent ERP customers need an intuitive data analytics and reporting solution that Phocas Software can provide. With only a few clicks, Phocas will provide Accolent ERP customers with access to easy-to-understand, actionable business intelligence, allowing them to fully capitalize on the value of their information.”
Ian Pereira, CEO of ADS Solutions
Phocas has more than 30,000 daily users, and is built with KPIs and metrics that are specific to roles and industries of ADS Solutions’ customers. Phocas will provide ADS Solutions with extensive sales and technical training about its base business intelligence platform, Financial Statements solution and Budgeting and Forecasting workflows. ADS Solutions’ customers will also have access to Phocas vast online training and support tools, including Phocas Academy and Phocas User Group Forum.
About Phocas Software
Phocas is a cloud-based, SaaS company specializing in data analytics for the manufacturing, distribution, retail industries. The software incorporates sector knowledge to consolidate essential business data from common ERP, CRM, and AP/AR systems to make it simple to access companywide insights and financial performance through historical and predictive analysis. A core philosophy at Phocas is to make software intuitive so users of all skill levels can track and report on essential KPIs that are specific to their roles and industries. Phocas comes with out-of-the-box metrics, powerful interactive dashboards and broad functionality to provide immediate benefits and adoption. Users can also customize the software to meet their unique analytics and reporting needs.
About ADS Solutions
ADS Solutions is a leader in providing powerful, intuitive, and easy-to-use Cloud-based ERP software to wholesale distributors, light manufacturers and services businesses. ADS Solutions’ Accolent ERP software delivers fully integrated, end-to-end functionality for sales, CRM, order management, inventory control, warehouse management, fulfillment, purchasing, eCommerce and GAAP financial reporting capabilities. Accolent ERP is optimized for the wholesale distributors, light manufacturers and services businesses, across a broad range of vertical industries.
CompleteCSM | May 16, 2022
CompleteCSM, Inc., a rapidly growing software company that democratizes Customer Success Intelligence, announced the release of its new Customer Intelligence Cloud, just in time for the TSIA world: Interact conference in Orlando, Florida. The new solution provides Customer Success teams with greater access to the customer intent data from the conversations between people tucked away within their various data silos and is specifically aimed at closing the ‘intent gap’ between a customer’s true opinion of their subscription and the SaaS company's perception in terms of R/Y/G healthThe value of Customer Success is no longer a secret. According to TSIA, 96% of SaaS businesses are deploying some form of customer success team or strategy for retaining and growing their customer base.
"Customer Success platforms have become indispensable for managing the customers’ relationship with a company’s product, As good as these platforms have become at tracking and managing customer usage and health, they all potentially leave terabytes of valuable customer data on the floor and out of their calculations that could be used to better predict churn or potential expansion."
-Bryan Plaster, co-founder and CEO of CompleteCSM
Everyone can have their own Customer Intelligence Cloud
Leading Customer Success organizations are deploying data scientists to unlock the meaning behind customer churn, but it’s taking them longer than expected to get ROI. The CompleteCSM Customer Intelligence Cloud collects signals from customer conversations and applies AI/ML to reveal a customer’s intent to expand or renew. The curated results can be delivered both downstream to data platforms like Snowflake or Databricks, and upstream embedded into Customer Success Platforms like Gainsight or Salesforce as embedded applications. Modern customer success teams that manage their own operations now have massive advantage to increase their Net Revenue Retention (NRR) with the following capabilities:
API Access: Accessible through Data Science tools like Jupyter notebooks
Customer Intent Data: Delivered to data science platforms
Intelligent Integrations: Gong, Zoom, Slack
Embedded Integrations: Utilizing your existing CRM
"Deep sentiment analysis of conversations, far beyond Net Promoter Score (NPS), will be required for modern Customer Success teams to quickly identify wayward customers and course-correct. The consumption economy will largely leave behind the concept of renewals, forcing companies to broaden into a 4D view of customer health and treat it with an even higher degree of urgency."
-Dan Steinman, Chief Evangelist at Gainsight sees CompleteCSM’s Customer Intelligence Cloud as a must-have for all software-as-a-service (SaaS) companies
Leading SaaS organizations can harness the power of the Customer Intelligence Cloud to know how their customers feel about renewing or expanding their contracts. The Customer Intelligence Cloud aims to accelerate data science teams to faster ROI by providing time series data analytics from all customer conversations, usage, and operational data accessible from an advanced API. Customer Success teams can now broaden and enhance existing Customer Success Platforms such as Gainsight, Salesforce or Hubspot with insights, seamlessly embedding into the tools teams use on a daily basis.
Learn more about the Customer Intelligence Cloud and get started today capturing intent data from your customer conversations!
Dallas-based CompleteCSM makes Customer Success Intelligent by combining conversational AI with intent analytics to help leading businesses turn customer insights into positive outcomes with next best actions delivered to their CRM or Customer Success Platform.
BIG DATA MANAGEMENT
SentinelOne | February 17, 2022
SentinelOne , an autonomous cybersecurity platform company, today announced the launch of DataSet, SentinelOne’s data analytics solution. Building upon the acquisition of Scalyr, DataSet expands beyond cybersecurity use cases delivering a limitless enterprise data platform for live data queries, analytics, insights, and retention.
SentinelOne’s Singularity XDR platform was purpose-built to autonomously defend against security threats by addressing cybersecurity as a data problem. Data sets power AI models which instantly determine if behaviors are benign or malicious. Individual data points, automatically linked, deliver machine-made contextualized storylines across the enterprise for visibility and response. EDR and XDR hunting queries provide curated data sets for threat hunters to outperform adversaries. Every aspect of SentinelOne’s autonomous cybersecurity is underpinned in data expertise. Our journey in delivering market-leading autonomous cybersecurity spans processing petabytes of data, growing at an exponential scale and doing so in real time.
“For cybersecurity to be effective, it must make split-second autonomous decisions because every millisecond matters. The way SentinelOne solves cybersecurity with data inspired us to apply our expertise beyond cybersecurity to a wide range of enterprise use cases. Our enterprise customers have the same data needs as SentinelOne - the ability to understand and action live data sets at speed. We’re announcing DataSet because we believe every business benefits from the power of understanding and acting on its data. Instantaneous, easy to use, and efficient understanding of a data set is the key to making better business decisions.”
Tomer Weingarten, CEO, SentinelOne
DataSet is a cloud-native flexible enterprise data platform built for all types of data – live or historical, at petabyte scale. By eliminating data schema requirements from the ingestion process and index limitations from querying, DataSet can process massive amounts of live data in real time, delivering log management, data analytics, and alerting with unparalleled speed, performance, and efficiency - built on a security and privacy-first foundation.
Entering the Data-Defined Era
“Distributed cloud infrastructure and containerized applications contribute to a vast amount of fast-moving data. The amount of data created in the next three years will be more than the data created over the past 30 years,” said Stephen Elliot, Group VP, Research IT, Cloud Operations, and DevOps at IDC. “The ability to cost-effectively analyze data at scale will become a necessity for every organization.”
Asana, Copart, TomTom and DoorDash selected DataSet to analyze all types of data from an unbounded time horizon – streaming and historical. CTOs, CIOs, engineering, and IT operations teams select DataSet, replacing Elastic and Splunk, to harness the power of their data. Legacy data solutions are expensive, slow, and unable to scale at the real-time pace business and technology demands. In the data-defined era, we believe enterprises who are able to leverage their data most effectively will win in their respective markets.
Market Adoption of DataSet
“With DataSet, our engineering, infrastructure and security teams have one single source of truth to make data-driven decisions. We no longer have to stitch context across teams and use cases,” said Joshua Danielson, Chief Information Security Officer at Copart. “DataSet enables us to act based on data, reduce time to detect and resolve anomalies, and maintain security posture.”
“Before DataSet, there was no central management of logs due to the diverse technologies at TomTom. Having to search multiple tools was holding us back, certainly during incidents,” said Carl Meert, Product Manager SRE and Observability at TomTom. “DataSet unifies all of our data from all sources. We are now much faster at detecting and responding to incidents.”
With the launch, SentinelOne has appointed Rahul Ravulur to lead DataSet. He brings more than 25 years of experience in building and operating enterprise products at scale, most recently leading product at Splunk. Ravulur will lead the DataSet business to accelerate market traction with leading data-driven enterprises.
“SentinelOne is taking a bold step to externalize its data expertise - to help all businesses unlock the power of their data,” said Ravulur. “With the launch of DataSet, we help organizations overcome the slow, costly legacy platforms that can’t handle the scalability requirements of tomorrow. DataSet is built for the future of data insights and action.”
SentinelOne’s cybersecurity solution encompasses AI-powered prevention, detection, response and hunting across endpoints, containers, cloud workloads, and IoT devices in a single autonomous XDR platform.
BIG DATA MANAGEMENT
CQG | March 14, 2022
CQG, a leading global provider of high-performance technology solutions for traders, brokers, commercial hedgers and exchanges, announced today the phased roll-out of its newest trading platform, CQG One. Designed for professional traders and institutional investors, the new cloud-based CQG One combines the ease of use of the firm's retail-oriented CQG Desktop platform with many of the popular market data, charting, visualization and advanced analytics features of CQG Integrated Client, its flagship professional trading platform.
A multi-asset, multi-broker platform, CQG One will be available through traders' futures commission merchants (FCMs) beginning in April, with new functionality added throughout the year.
CQG President Ryan Moroney said: "We're excited to bring CQG One to market after gathering extensive input from our users on what features they most want in our new platform. This will be as intuitive and easy to deploy, configure and use as CQG Desktop but with advanced charting, market analytics and trading functionality, along with the CQG depth and breadth of market data utilized by our largest and most sophisticated institutional clients."
"CQG One is an ultra-fast, secure platform that traders will be able to access from anywhere to leverage technical analysis tools and execute transactions with a single click on markets all over the world. We will continuously update it through our HTML5 cloud infrastructure in a way that's seamless to users."
Marcus Kwan, CQG Vice President, Product Strategy & Design
The new platform will include premium functionality such as:
Single-click trade entry
Advanced charting and analytics
Window linking, and drag-and-drop tabs
Highly secure, consolidated real-time and life-of-contract historical market data feeds from more than 75 global sources
Access to CQG Algos, a comprehensive set of pre-built algorithmic order types
New analytics features, custom formulas, price alerts and a spreader later in 2022
Institutional clients will be able to utilize a Windows-installed version of CQG One in the future.
CQG provides the industry's highest performing solutions for traders, brokers, commercial hedgers and exchanges for their market-related activities globally, including trading, market data, advanced technical analysis, risk management, and account administration. The firm partners with the vast majority of futures brokerage and clearing firms and provides Direct Market Access (DMA) to more than 45 exchanges through its global network of co-located Hosted Exchange Gateways. CQG technology serves as the front end for a variety of exchanges and is increasingly employed as the over-the-counter matching engine for important new markets. CQG's server-side order management tools for spreading, market aggregation, and smart orders are unsurpassed for speed and ease of use. Its market data feed consolidates 85 sources, including exchanges worldwide for futures, options, fixed income, foreign exchange, and equities, as well as data on debt securities, industry reports, and financial indices. One of the longest-serving technology solutions providers in the industry, CQG has won numerous awards for its trading software, technical analysis and multi-asset trading platform. CQG is headquartered in Denver, with 16 sales and support offices and data centers in key markets globally.