BUSINESS INTELLIGENCE

Avantive Solutions Selects Hitachi Solutions America to Optimize Customer Experience with Advanced Data Analytics

Avantive Solutions | January 05, 2022

Advanced Data Analytics
Avantive Solutions, a global technology and business process outsourcer (BPO) specializing in innovative customer experience (CX), strategic sales, and digital marketing solutions, today announced a partnership with Hitachi Solutions America, Ltd., a leading provider of global industry solutions powered by cloud services from Microsoft, to enhance their data analytics capabilities through improved performance of Microsoft Power BI with Azure Databricks. This will allow Avantive to drive best-in-class performance using machine learning and artificial intelligence solutions.

"The goal of our partnership is to take our clients' results to the next level. This will allow Avantive to use optimized technology to increase our contacts, conversions, as well as improve our customers' reachability and level of trust."

Amy Brennan, Avantive's VP of Operational Excellence

As Avantive's digital transformation partner, Hitachi Solutions will develop a customized data platform — fueled by machine learning (ML) and artificial intelligence (AI) — that will let Avantive leverage the power of cutting-edge analytics and customer insights.

"With the ML and analytics scalability of Microsoft Azure and Databricks, Avantive will be able to collect and aggregate data in real time and make efficient moment-by-moment adjustments to live customer outreaches. This capability will markedly improve their contacts, close rates, and performance," explained John Young, Hitachi Solutions' VP of Data Science and Machine Learning.

The Avantive team is focused on how they can control and leverage data to make interactions more personalized and relevant for their clients. This is what sets them apart from the competition — using data-driven insights to successfully reach their customers and communicate with them on a more meaningful level.

"Hitachi Solutions is helping us to not just append the data, but to find the trends in the data in the blink of an eye. At 5:00pm on Tuesday, we will know which households in which state to call, and we will have the ability to personalize our conversations based on the demographic data we can access with speed and security," said Brennan.

Avantive will implement new insights, utilizing multi-faceted demographic appends, allowing greater ability to reach their customers. By providing new data analysis speed and capacity, they will supply clients with greater trending insights and, ultimately, personalized call scripts.

Avantive chose Hitachi Solutions as their partner due to the relationship CEO Frank Pettinato built with the Hitachi Solutions team over the past two years. Already using Power BI and Azure, Avantive sought to collaborate further with a Microsoft solutions and technology leader.

"Hitachi Solutions impressed us with their team and the comprehensive nature of the solution they provided based on our market position. We've been very impressed with their nimbleness to come up with this unique solution for our company," said Pettinato.

While the project is well underway, Brennan is working daily with the Hitachi Solutions team on delivery, review, and developing the release of this cutting-edge technology in the first quarter.

"Our goal is to drive strong, measurable performance for our clients. We are already a market leader in insights and innovation. We believe Hitachi Solutions will make that capability richer, allowing us to provide additional actionable insights and placing Avantive Solutions several years ahead of market competitors," added Brennan.

About Avantive Solutions
Avantive Solutions, founded in 1988, is a Purpose-Driven global technology and business process outsourcer (BPO) specializing in designing, building, and delivering innovative customer experience (CX), strategic sales, and digital marketing solutions. The Company's Omni-Touch™ integrated solution provides actionable insights and drives desired outcomes through advanced analytics, artificial intelligence (AI), and machine learning platforms. Avantive Solutions partners with the world's most recognized brands in communications and media, healthcare, energy, financial technology (Fintech), and eCommerce. To learn more about how Avantive Solutions is bringing purpose to the customer experience, go to avantivesolutions.com.

About Hitachi Solutions America, Ltd.
Hitachi Solutions America, Ltd. helps its customers successfully compete with the largest global enterprises using powerful, easy-to-use, and affordable industry solutions built on Microsoft cloud services. Hitachi Solutions America provides global capabilities with regional offices in the United States, Canada, Europe, India/Middle East, Japan, and Asia Pacific. To learn more about how Hitachi Solutions can support your organization leveraging Microsoft solutions and technologies, go to global.

Spotlight

In August 2022, the California Office of the Attorney General announced a $1.2 million settlement with international cosmetic retailer Sephora for violations of the California Consumer Privacy Act. Following this announcement came a wave of questions about the regulator’s emphasis on the broad interpretation of the CCPA’s “sale of data” and adoption of the Global Privacy Control.


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BUSINESS INTELLIGENCE, BIG DATA MANAGEMENT, BUSINESS STRATEGY

Datamatics positioned as the Challenger in the 2022 SPARK Matrix for Data Management & Analytics Services by Quadrant Knowledge Solutions

Datamatics | November 11, 2022

Quadrant Knowledge Solutions announced today that it has named Datamatics, a global Digital Technologies, Operations, and Experiences Company, as a 2022 technology Challenger in the SPARK Matrix analysis of the global Data Management & Analytics Services market The Quadrant Knowledge Solutions SPARK Matrix™ includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning. The study provides competitive analysis and ranking of the leading technology vendors in the form of its SPARK Matrix. It gives strategic information for users to evaluate different provider capabilities, competitive differentiation, and market position. According to Sreejith PS, Analyst, Quadrant Knowledge Solutions, "Datamatics provides enterprise data management consulting services by assessing their client's current strategy. This assists in either building on the client's available technology stack by utilizing Datamatics' IP, solution accelerators, and frameworks, or in form of offering bespoke BI Analytics services by utilizing its industry expertise & BI platforms. The company also provides a data management competence matrix comprising data governance, data architecture, data models, data quality, and data security as a part of its well-curated ecosystem of partners and products." Sreejith added, "Datamatics, with its comprehensive capabilities, compelling customer references, comprehensive roadmap and vision, has received strong ratings across the parameters of technology excellence and customer impact and has been positioned as a challenger in SPARK Matrix: Data Management & Analytics Services, 2022." Sachin Rane, Executive Vice President & Head – Software Solutions, Datamatics Global Solutions Limited, expressed, "Data management is one of the topmost priorities of the enterprises in today's time, there are silos of information or data across organization, and they are looking for a cohesive strategy to manage it. "Datamatics' Enterprise Data Management (EDM) practice offers end-to-end data management solutions as well as point solutions to enable businesses disembark on their data to intelligence journey. He further added, "We are pleased to be a part of the Quadrant Spark Matrix - Data Management and Analytics Services, 2022. This reflects the robust comprehensive functional service capability, domain-specific rich expertise and global service coverage of Datamatics EDM." About Datamatics Datamatics a Digital Operations, Technology and Experiences company that provides intelligent solutions for data-driven businesses to increase productivity and enhance the customer experience. With a completely digital approach, Datamatics portfolio spans Information Technology Services, Business Process Management, Engineering Services and Big Data & Analytics all powered by Artificial Intelligence. It has established products in Robotic Process Automation, Intelligent Document Processing, Business Intelligence and Automatic Fare Collection. Datamatics services global customers across Banking, Financial Services, Insurance, Healthcare, Manufacturing, International Organizations, and Media & Publishing. The Company has a presence across 4 continents with major delivery centers in the USA, India, and the Philippines. About Quadrant Knowledge Solutions Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client's business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments.

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BUSINESS INTELLIGENCE, BIG DATA MANAGEMENT, BUSINESS STRATEGY

BayBridgeDigital Expands Partnership With Snowflake To Turn Data Into Insights For Salesforce Customers

BayBridgeDigital | December 15, 2022

BayBridgeDigital, the game-changing software company, announced the expansion of their partnership with snowflake, the Data Cloud company, to simplify business data pipelines and optimize data stored in the cloud for Salesforce customers. The partnership will allow salesforce customers to help their clients build data-based technology solutions. We’re excited to expand our partnership with Snowflake to give our Salesforce customers better experiences and the opportunity to better leverage their data. Alain Attias, CEO at BayBridgeDigital BayBridgeDigital is strengthening its cloud solutions across the retail industry by combining Snowflake’s single, integrated platform with Salesforce clouds to allow customers to drive real-time and seamless customer-centric outcomes. “We look forward to the continuation of our partnership with BayBridgeDigital as we work together to unlock new value for customers and assist them in their digital journeys” Edouard Beaucourt, Country Manager of France at Snowflake.

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BUSINESS INTELLIGENCE, BIG DATA MANAGEMENT

Tellius Enhances Decision Intelligence Platform to Unify Insights Across Disparate Datasets

Tellius | November 10, 2022

Tellius today announced the latest version of its decision intelligence platform with new features including Multi-Business View Vizpads. The enhancements in Tellius 4.0 will help users unify insights for more holistic views, accelerate ad hoc analysis in an enterprise-controlled manner, and get faster onboarding and time to insights. Introducing Multi-Business View Vizpads As the number of dashboards grow in a company, so does the amount of context switching and stitchwork to get the full picture of what is happening in the business to make better decisions. As a result, most organizations today are experiencing disconnected decision-making—leading to missed opportunities to increase revenue and improve customer retention. To reduce this friction, Tellius has added Multi-Business View Vizpads (MBV Vizpads) to its platform, unifying analysis across disparate data sources. Now, users can gain greater visibility into data across sources without needing to toggle through multiple dashboards, enabling better collaboration, efficiency, and decision-making across different functions. For example, marketing teams could use MBV Vizpads to view Google Analytics site traffic alongside Salesforce data for an omni-view of the journey from visitor to prospect to customer, all in one place. This data can then be fed into Tellius’ AI-driven decision intelligence engine to uncover the what, why, and how that informs better business decisions. “Tellius recognizes that business decisions are rarely narrow in scope, so the new ability for VizPads to work across Business Views is important. But I think they go further than just decision support — it’s decision management. For a well-governed business, the ability to track and evaluate outcomes is just as critical as the decision itself," said Donald Farmer, a data and analytics product expert and Principal at TreeHive Strategy Services. Delivering enterprise-grade ad hoc analysis and faster time to insights In addition to introducing MBV Vizpads, Tellius also rolled out a host of other features, including: Guided walkthroughs, in-app chat, and feedback support to improve the onboarding and user experience, empowering customers to realize value from insights faster than ever before Enhanced search disambiguation and date operators to make Tellius’ search functionality more robust Default User Groups, Spark SQL support, and OAuth support for Snowflake Audit logs to deliver superior enterprise-grade decision intelligence capabilities. This platform enhancement news comes on the heels of Tellius’ $16 million Series B funding round led by Baird Capital. Tellius also received significant industry recognition for its decision intelligence platform this year, including being named a Visionary in the 2022 Gartner® Magic QuadrantTM for Analytics and BI Platforms and a representative vendor in the 2022 Gartner® Market Guide for Multipersona Data Science and Machine Learning Platforms. “We’ve made a fundamental shift by simplifying how users interact with Tellius. Multi-Business View Vizpads will empower business users to analyze insights across disconnected and disparate data models to unlock game-changing holistic decision-making,” said Hardik Chheda, Chief Product Officer at Tellius. “We will continue to invest in the entire user journey on our platform - with a core focus on user onboarding, supercharging our ad-hoc analysis capabilities, and adding robust enterprise capabilities.” About Tellius Tellius is an AI-driven decision intelligence platform that enables anyone to get faster insights from their data. The company helps organizations across industries, including financial services, pharmaceutical and life sciences, retail, healthcare, and high technology, accelerate their journey from data to decisions by augmenting human expertise and curiosity with intelligent automation. The company’s platform combines AI- and ML-driven automation with a search interface for ad hoc exploration, allowing users to ask questions of their business data, analyze billions of records in seconds, and gain comprehensive, automated insights in a single platform. Founded in 2016, Tellius is backed by Baird Capital, Sands Capital Ventures, Grotech Ventures, and Veraz Investments.

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BUSINESS INTELLIGENCE, BIG DATA MANAGEMENT, BUSINESS STRATEGY

AllCloud Launches Matillion One Click Solution to Accelerate Cloud Data Analytics

AllCloud | November 14, 2022

AllCloud, a global cloud services company AWS Premier Partner and Snowflake Premier Partner, announces the launch of the Matillion One Click solution, its latest Solutions Factory offering. AllCloud’s Matillion One Click solution is an IP-led solution that accelerates customers’ journey to the cloud for data analytics by helping them acquire data faster and at scale, reducing the amount of time it takes to fully productionize their Matillion instances by 75%. AllCloud is a Platinum Matillion Partner. Matillion helps a company turn its raw data into timely and meaningful information. Its ETL tool integrates with an extensive list of pre-built data source connectors, loads the data into a cloud environment, and performs the transformations necessary in order to make data consumable by analytics tools such as Sigma, Tableau, Power BI, and more. One of the challenges with ETL tools is that line-of-business leaders don’t understand the complexity of acquiring data, bringing it into a data warehouse and making it accessible. It’s an onerous process that can take a company months to achieve. With AllCloud’s Matillion One Click solution, companies can accomplish this goal in a matter of weeks, showing value to the business faster. AllCloud’s Matillion One Click solution complements Matillion’s ETL by adding six (6) critical components needed to fully productize their Matillion instance. Clients are now able to: rapidly setup and configure the initial deployment and configuration; automate the setup and maintenance of data pipelines and quality checks; automate testing of changes and promotions; monitor job, server, costs and performance; increase team productivity through CICD and Git integration; and manage upgrades and disaster recovery. “AllCloud is focused on accelerating our customers’ journey to the cloud, whether that journey involves AWS, Salesforce or data analytics. “AllCloud’s Matillion One Click solution greatly enhances our ability to provide clients with data that is business-ready so they may realize increased revenues, find new revenue streams, improve margins and create a competitive advantage in the marketplace.” Dave Taddei, SVP, Data and Analytics Practice, North America, at AllCloud The AllCloud Matillion One Click solution is part of AllCloud’s Solution Factory. The AllCloud Solutions Factory supports every stage of a company’s cloud journey, from migration and modernization to security, compliance and DevOps, while optimizing cost and governance. About AllCloud AllCloud is a global professional and managed services company providing organizations with the tools for cloud enablement and transformation. Through a unique combination of expertise and agility, AllCloud accelerates cloud innovation and helps organizations fully unlock the value received from the cloud. As an AWS Premier Consulting Partner, a Salesforce Platinum Partner and Snowflake Premier Partner, AllCloud helps clients connect their front office and back office by building a new operating model that allows them to harness the benefits of cloud technology and data analytics. With the incorporation of our IP-based solutions into customer’s roadmaps, AllCloud also enables an increased productivity engine for clients and allows them to achieve operational excellence on the cloud, with a secure environment, at every milestone of their journey to becoming cloud first.

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Spotlight

In August 2022, the California Office of the Attorney General announced a $1.2 million settlement with international cosmetic retailer Sephora for violations of the California Consumer Privacy Act. Following this announcement came a wave of questions about the regulator’s emphasis on the broad interpretation of the CCPA’s “sale of data” and adoption of the Global Privacy Control.

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