BIG DATA MANAGEMENT

Member Driven Technologies Sets up a Data Analytics Division

Member Driven Technologies | April 26, 2021

Member Driven Technologies (MDT), a CUSO that hosts the Symitar® Episys® core processing infrastructure to provide a private cloud alternative for core processing and IT needs, today announced the launch of its data analytics division to assist credit unions in properly organizing and making actionable their data.

During meetings with clients at a recent CEO Forum, the need for a division dedicated to providing more guidance and support around data analytics was validated. In response, MDT formed a team dedicated to hosting Symitar's Advanced Reporting for Credit UnionsTM (ARCU) for its clients. ARCU combines, integrates, aggregates, and delivers data analytics from a variety of channels, increasing awareness and monitoring of key market metrics. MDT will now build and maintain the business intelligence solution for credit union clients, and new personalized reporting features will be available shortly.

MDT's data analytics division helps to relieve credit unions of the responsibility of handling the technology involved with data analytics. Credit unions are expanding their analytics skills by gaining a more realistic perspective of their organizational processes and member behaviors through collaboration with MDT, all while saving resources and increasing efficiencies.

About Member Driven Technologies

Member Driven Technologies (MDT) offers a private cloud solution for key processing and IT requirements. The CUSO hosts the Symitar® Episys® central platform, as well as scores of complementary solutions and supporting resources to help the entity operate smoothly, such as digital banking, payments, leasing, protection, continuity, and regulatory solutions, as well as imaging, consulting, and hardware purchasing services. The flexible platform of MDT enables credit unions to collaborate with almost every infrastructure supplier of their choice. MDT frees credit unions from the pressure of technology, allowing them to spend more on member care. Credit unions around the country are increasing efficiencies, improving cybersecurity and corporate continuity, and lowering costs thanks to the CUSO's hybrid approach to outsourcing. MDT represents credit unions with reserves of over $22 billion and a membership of nearly two million members.

Spotlight

The business of banking depends on evaluating risks and then acting on those insights. In theory, more information should yield better risk assessments, which is why big data and its associated tools couldn’t have arrived at a better time. The ability to harness larger and more diverse data pools in support of business decision-makers holds the promise of both reducing losses by managing risks and increasing revenue by highlighting business opportunities. Successfully managing risks today requires that bankers identify, access and analyse trusted data and share their results across the bank.


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BIG DATA MANAGEMENT

Explorium Launches Salesforce Integration and Debuts Workforce Trends Data

Explorium | March 23, 2022

Explorium, the External Data platform that automatically discovers thousands of relevant data signals and uses them to improve analytics and machine learning, has released new Salesforce integration capabilities, updates to its user interface, and added company workforce data to its data offering. As the need for external data grows and businesses look for shorter time to insights, new enhancements address user requests to make analytics and machine learning more efficient. Explorium Salesforce Integration With the new Salesforce connector, data professionals can now upload Salesforce objects to Explorium, enrich them with external data from Explorium’s collection and export the enriched data back to Salesforce. They can build predictive lead scoring models based on their historical data, and apply the scores to new leads for prioritization on their propensity to convert to customers. External Data Platform Usability Enhancements Explorium has also released many new features to improve productivity and overall user experience, accelerating time-to-value for data professionals. New capabilities include enhanced search to find the relevant data signals, improved management of external data projects, and additional support for generating net-new datasets. Additionally, a new guided onboarding experience eliminates the training time and helps users immediately start their projects, further easing the access and use of external data. New Dataset for Workforce Data Trends Explorium’s new datasets on company workforce trends provides ‘X-ray-level’ insights into corporate operations, including headcount growth per department, leadership changes, average tenure in company by level, and company diversity. These are powerful indications of strength and stability that go beyond traditional financial performance indicators, providing critical insights for due diligence and other corporate assessments. Workforce data trends expands upon hundreds of business, individual, and geospatial datasets currently available within the Explorium platform. All datasets are pre-vetted for quality and ready to use without any matching and integration challenges. “Our customers are constantly thinking up new ways to drive their most important decisions with data, AI, and analytics. Our latest enhancements will enable customers to easily use data in applications of their choice such as Salesforce. Explorium’s expanded data gallery with new datasets gives users easy access to a wider variety of data that is ready to use.” Chen Admati, VP of Product and Platform GM at Explorium Experience the new Salesforce connector, company workforce trends, and the rest of the Explorium platform for free today. About Explorium Explorium provides the first External Data Platform to improve Analytics and Machine Learning. Explorium enables organizations to automatically discover and use thousands of relevant data signals to improve predictions and ML model performance. Explorium External Data Platform empowers data scientists and analysts to acquire and integrate third-party data efficiently, cost-effectively and in compliance with regulations. With faster, better insights from their models, organizations across fintech, insurance, consumer goods, retail and e-commerce can increase revenue, streamline operations and reduce risks. Explorium works with global brands like GlassesUSA, BlueVine, OnDeck and Behalf to enhance AI models for use cases including lead scoring, identifying default risk and fraud, and upleveling analytics.

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BIG DATA MANAGEMENT

Penguin Releases the Decentralized Data Network for Web3.0

Penguin | January 03, 2022

Recently, Penguin team has announced the launch of their decentralized data network for Web3.0. With the advancement of blockchain technology, some innovative new players are entering the market. Some are bringing the offline world to a global audience, while others transform the way we invest in our future. Decentralized applications, DeFi, NFTs, and the Metaverse, hold immense potential for future growth and real-world uses. But what the current crypto arena lacks is an independent & one-stop web service that includes a high-performance smart contract blockchain together with a decentralized storage solution. The Penguin network brings in a universal decentralized data network specifically designed for Web 3.0. Penguin - The Decentralized Storage Platform Exclusively designed for Web 3.0, Penguin is a peer-to-peer network of nodes, which jointly provides decentralized storage and communication service. By offering a universal decentralized data network for Web3.0, the platform can fulfill multiple roles for different areas of blockchain space. Moreover, Penguin aims to work with the blockchain industry to create decentralized applications (DApps), products, and services seamlessly accessible in Web 3.0. A unique feature of the platform is that it offers automatic scaling; that is, an increase in storage space demand would be efficiently handled. This will eventually lead to a lowering of costs for the blockchain arena. Penguin also facilitates efficient data storage capabilities and quick data retrieval. The network is economically automated with a native protocol token, PEN, thanks to its built-in smart-contract-based incentive system. Therefore, the purported goal of the platform is to extend the blockchain by utilizing decentralized storage and communication to position itself as a world computer that can efficiently serve as an operating system and deployment environment for dApps. Web 3.0 - The Decentralized Internet of the Future Web 3.0 is not merely a buzzword that tech, crypto, and venture-capital classes have become interested in lately. It aims to provide a future where distributed users and machines can seamlessly interact with data, value, and other counterparties through peer-to-peer networks, eliminating the need for any third parties. It is built majorly on three novel layers of technological innovation. Those are edge computing, decentralized data networks, and artificial intelligence. Web 3.0, built on blockchain, eliminates all big intermediaries, including centralized governing bodies or repositories. Moreover, the most significant evolution enabled by Web 3.0 is the minimization of the trust required for coordination on a global scale. It fundamentally expands the scale and scope of human and machine interactions to a far new level. These interactions range from easy payments to richer information flows and trusted data transfers, all without passing through a fee-charging intermediary. Web 3.0 enhances the current internet service with significant characteristics like trustless, verifiable, permissionless, self-governing, etc. This is why a permissionless, decentralized blockchain like Penguin plays a pivotal part in developing the so-called "decentralized internet of the future." Decentralized data networks like Penguin make it possible for data generators to store or sell their data without losing ownership control, compromising privacy, or reliance on intermediaries or go-betweens. Blockchain Technology and Web 3.0 Blockchain technology and cryptocurrencies have always been an integral part of Web3.0. It provides financial incentives for anyone who wants to create, govern, contribute, or improve projects. Today the internet needs Web 3.0, a new generation of the Internet protocol that facilitates free identity, free contracts, and free assets. Blockchain technology with its advanced network fundamentals offers a near-perfect solution with in-built smart contracts for self-deployment and access, decentralized addresses as accounts, etc. Penguin, the decentralized data network, provides an available decentralized private data storage solution for all Web3.0 developers. How Does Penguin Benefit The Development Of Web 3.0 Today we live in a data-driven world, where companies often collect massive amounts of user data and use this data with the intent to deliver value. Data privacy has become a greater concern over the past few years. However, the Internet ecosystem has fundamentally changed several concerns like data privacy and storage. This is referred to as Web 3.0, and it ensures this by deploying blockchain. Penguin primarily focuses on data storage with zero downtime. It also features permanent versionable content storage, zero error operation, and resistance to intermittent disconnection of nodes. With its exceptional privacy attributes like anonymous browsing, deniable storage, untraceable messaging, and file representation formats that leak no metadata, Penguin meets with the growing security demand on the web. Penguin also offers continuous service and resilience against outages or targeted attacks. The platform facilitates the creation of many products, where all products rely on APIs and SDKs provided by Penguin. Penguin - An Infrastructure for A Self-Sovereign Society Penguin is more than just a network; the protocol sets a strong foundation for creating a market economy around data storage and retrieval. The platform also has entered into a host of prospective and strategic partnerships and collaborations with different projects and protocols in the DeFi, GameFi, NFTs, smart contract, and other metaverse spaces. Moreover, as a platform for permissionless publication, the Penguin network promotes information freedom. The platform’s design requirements can only be met by the network native token PEN. Some of the significant features that Web 3.0 offers are zero central point of control by removing intermediaries, complete ownership of data, sharing information in a permissionless manner, reducing hacks and data breaches with decentralized data, and interoperability. On the other hand, Penguin aims to build an infrastructure for a self-sovereign society. Without permission and privacy, Penguin efficiently meets the needs of freedom of speech, data sovereignty, open network market, and ensuring its security through integrity protection, censorship resistance, and attack resilience. Some of its vital meta values are Inclusivity, the need to include the underprivileged in the data economy, lowering the barrier of entry to explain complex data flows, and building decentralized applications. The integrity of the online persona is necessary. Because Penguin is a network with open participation and offers services and permissionless access to publishing, sharing, and investing your data, users have complete freedom to express their intention and have full authority to decide whether they want to remain anonymous or share interactions. Incentivization or economic incentives ensure that participants' behavior aligns with the network's desired emergent behavior. Finally, Impartiality guarantees content neutrality and prevents gate-keeping. It successfully rules out other values that treat any particular group as a privileged or express preference for specific content or even data from any specific source. These meta values make Penguin an efficient decentralized, permissionless data network for Web 3.0. Penguin’s Future-Proof Design Principles - Meeting the Needs of Web 3.0 The information society and data economy have ushered in an era where online transactions and big data are pivotal for everyday life. Therefore, it is essential to have a future-proof and advanced supporting technology like Penguin. The network offers a strong guarantee for continuity. The Penguin network ensures continuity by following some general requirements or system attributes. Some of them are stable and resilient specifications and software implementation. Scalable enough to accommodate many orders of magnitude, more users, and data without lowering the performance or reliability for mass adoption, secure and resilient solution to deliberate attacks, Penguin is a self-sustaining autonomous solution that is independent of human or organizational coordination or any legal entity's business.

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DATA SCIENCE

CompleteCSM Launches First Customer Intelligence Cloud for Customer Success Operations and Data Science Teams

CompleteCSM | May 16, 2022

CompleteCSM, Inc., a rapidly growing software company that democratizes Customer Success Intelligence, announced the release of its new Customer Intelligence Cloud, just in time for the TSIA world: Interact conference in Orlando, Florida. The new solution provides Customer Success teams with greater access to the customer intent data from the conversations between people tucked away within their various data silos and is specifically aimed at closing the ‘intent gap’ between a customer’s true opinion of their subscription and the SaaS company's perception in terms of R/Y/G healthThe value of Customer Success is no longer a secret. According to TSIA, 96% of SaaS businesses are deploying some form of customer success team or strategy for retaining and growing their customer base. "Customer Success platforms have become indispensable for managing the customers’ relationship with a company’s product, As good as these platforms have become at tracking and managing customer usage and health, they all potentially leave terabytes of valuable customer data on the floor and out of their calculations that could be used to better predict churn or potential expansion." -Bryan Plaster, co-founder and CEO of CompleteCSM Everyone can have their own Customer Intelligence Cloud Leading Customer Success organizations are deploying data scientists to unlock the meaning behind customer churn, but it’s taking them longer than expected to get ROI. The CompleteCSM Customer Intelligence Cloud collects signals from customer conversations and applies AI/ML to reveal a customer’s intent to expand or renew. The curated results can be delivered both downstream to data platforms like Snowflake or Databricks, and upstream embedded into Customer Success Platforms like Gainsight or Salesforce as embedded applications. Modern customer success teams that manage their own operations now have massive advantage to increase their Net Revenue Retention (NRR) with the following capabilities: API Access: Accessible through Data Science tools like Jupyter notebooks Customer Intent Data: Delivered to data science platforms Intelligent Integrations: Gong, Zoom, Slack Embedded Integrations: Utilizing your existing CRM "Deep sentiment analysis of conversations, far beyond Net Promoter Score (NPS), will be required for modern Customer Success teams to quickly identify wayward customers and course-correct. The consumption economy will largely leave behind the concept of renewals, forcing companies to broaden into a 4D view of customer health and treat it with an even higher degree of urgency." -Dan Steinman, Chief Evangelist at Gainsight sees CompleteCSM’s Customer Intelligence Cloud as a must-have for all software-as-a-service (SaaS) companies Leading SaaS organizations can harness the power of the Customer Intelligence Cloud to know how their customers feel about renewing or expanding their contracts. The Customer Intelligence Cloud aims to accelerate data science teams to faster ROI by providing time series data analytics from all customer conversations, usage, and operational data accessible from an advanced API. Customer Success teams can now broaden and enhance existing Customer Success Platforms such as Gainsight, Salesforce or Hubspot with insights, seamlessly embedding into the tools teams use on a daily basis. Learn more about the Customer Intelligence Cloud and get started today capturing intent data from your customer conversations! About CompleteCSM Dallas-based CompleteCSM makes Customer Success Intelligent by combining conversational AI with intent analytics to help leading businesses turn customer insights into positive outcomes with next best actions delivered to their CRM or Customer Success Platform.

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BIG DATA MANAGEMENT

Alibaba Cloud Forms Partnership with Starburst To Bring The Analytics Engine For Data Mesh to Asia-Pacific Region

Starburst | December 22, 2021

After a year of record financing and year-over-year growth across sales channels, hiring and the global customer base, Starburst, the analytics anywhere company, is announcing a partnership with Alibaba Cloud, the digital technology and intelligence backbone of Alibaba Group, to deliver Starburst Enterprise to the Greater China market. Through this partnership, Alibaba Cloud is providing engineering to integrate Starburst Enterprise on Alibaba Cloud, as well as providing the sales, services, and support resources needed to deliver a seamless customer experience. Starburst is currently available on major public and private cloud platforms, including AWS, Azure, GCP, Red Hat, and HPE, but this partnership is a key step in providing the analytics engine for data mesh to Alibaba Cloud customers in Greater China. According to IDC, over the past five years, the compound annual growth rate of China's public cloud market has reached 61.1%, which is significantly higher than the 23.8% growth in the United States. With 87.4% of Chinese firms using open-source technologies, making Chinese users the second most prolific group on GitHub after the United States, this expansion presents a huge market opportunity for Starburst to enable Alibaba Cloud customers to provide better data access through a data mesh architecture, deliver data as a product and empower business users to make more informed decisions. "China, like the rest of the world, has been impacted by the digital pressure spurred on by the pandemic," said Dr Jia Yangqing, VP of Alibaba Group, Senior Fellow of the Computing Platform, Alibaba Cloud Intelligence. "As long-time users and supporters of the Trino project, we're very excited to leverage the open-source community and now this enterprise distribution of Starburst on Alibaba Cloud so that large enterprises in China can take advantage of its power to accelerate their digital transformation initiatives in the face of the challenges created by the pandemic." With this partnership, Starburst is now uniquely available on nearly every major platform and can be seamlessly procured through their marketplaces. The Alibaba Cloud partnership comes on the heels of Starburst's recent release of Stargate, a new product offering that is intended to serve as a single point of access to data across borders, with fast query performance, while meeting data privacy and sovereignty requirements. Through this partnership, companies based in China and China-based subsidiaries of multinational companies can now easily leverage these powerful, global analytics capabilities to build architectures that reflect today's global nature of business. "Global companies find that their enterprise data is increasingly spread across multiple clouds and disparate geographic regions. Starburst's vision is to unlock the analyst within us all and allow access to all of a company's data, no matter where it resides. So we naturally want to be everywhere our customers want to be. Alibaba Cloud is the perfect partner to help us extend our analytics engine for this global data mesh to the greater China market and facilitate a deeper level of hybrid analytics that hasn't previously been possible in this region." Justin Borgman, CEO of Starburst After a year of explosive growth, Starburst is poised to continue its mission of bringing analytics anywhere. This partnership is a key step in achieving that mission. To learn more, please visit starburst.io. About Starburst Starburst is the analytics engine for the data mesh. We unlock the value of distributed data by making it fast and easy to access, no matter where it lives. Starburst queries data across any database, making it instantly actionable for data-driven organizations. With Starburst, teams can lower the total cost of their infrastructure and analytics investments, prevent vendor lock-in, and use the existing tools that work for their business. Trusted by companies like Comcast, FINRA, and Condé Nast, Starburst helps companies make better decisions faster on all data.

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Spotlight

The business of banking depends on evaluating risks and then acting on those insights. In theory, more information should yield better risk assessments, which is why big data and its associated tools couldn’t have arrived at a better time. The ability to harness larger and more diverse data pools in support of business decision-makers holds the promise of both reducing losses by managing risks and increasing revenue by highlighting business opportunities. Successfully managing risks today requires that bankers identify, access and analyse trusted data and share their results across the bank.

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