Piano | January 19, 2022
Piano, the Digital Experience Cloud, today announced a partnership with Snowflake, the Data Cloud company, to help businesses understand and activate their data at scale. As part of the Powered by Snowflake program, Piano leverages Snowflake as the cloud-based data platform for its sophisticated analytics tool—making it fast and easy to store, query, enrich and securely share data within the Snowflake ecosystem. These advanced capabilities enable real-time, accurate analysis of customer behavior to help organizations drive personalization at scale.
Launched in September 2021, Piano Analytics delivers a powerful analytics solution designed for broad accessibility and manipulation, regardless of an employee's level of data proficiency. By democratizing access to data, businesses can eliminate data silos and ensure all teams, from marketing to sales, data science to operations, are operating from a single source of truth. A core feature of the Piano Analytics solution is its superior data harvesting, which ensures data is clean, privacy-compliant, reliable and never sampled. This reduces risk for businesses and means they're able to confidently chart their path forward using the most accurate information at their disposal.
The Snowflake partnership improves data portability for Piano Analytics customers, who can now use Secure Data Sharing within Snowflake to easily connect their high-quality data into other systems in the Snowflake Data Cloud, such as business intelligence tools or data governance tools. This process, which can be completed in as few as two clicks, eliminates data silos within an organization, ensuring all teams can access and work from the same reliable source of information.
Thanks to Snowflake's architecture, Piano Analytics users also benefit from faster querying times, allowing teams to understand and optimize campaigns faster without compromising data quality or integrity.
"We've long admired Snowflake's leading position in the data industry. When we built our Piano Analytics platform on Snowflake, we knew it would dramatically enhance both our capabilities and our user experience. As our relationship continues, we're eager to partner with Snowflake in new ways to revolutionize how organizations work with their data and use it to create superior digital experiences for their customers."
Trevor Kaufman, CEO, Piano
Piano's tools for data analysis and activation are already used by blue chip clients in many industries, including publishing, broadcasting, financial services, travel and more, to understand their audiences and personalize customer experiences.
"The Snowflake and Piano partnership is focused on providing customers with the tools to enhance the customer experience with cutting-edge efficiency and performance," said Colleen Kapase, SVP of Worldwide Partnerships at Snowflake. "Together, we can empower joint customers to drive personalized digital strategies and connect them to other data-driven organizations through the Snowflake Data Cloud."
Learn more about this partnership during Snowflake's Media Data Cloud Summit on January 19, 2022. Piano will discuss how secure data sharing through Snowflake helps organizations put the right data in the hands of every employee.
Piano's Digital Experience Cloud empowers organizations to understand and influence customer behavior. By unifying customer data, analyzing behavior metrics and creating personalized customer journeys, Piano helps brands launch campaigns and products faster, strengthen customer engagement and drive personalization at scale from a single platform. Headquartered in Philadelphia with offices across the Americas, Europe and Asia Pacific, Piano serves a global client base, including Air France, the BBC, CBS, IBM, Kirin Holdings, Jaguar Land Rover, Linkedin, Nielsen, The Wall Street Journal and more. Piano has been recognized as one of the fastest-growing, most innovative technology companies in the world by World Economic Forum, Red Herring, Inc. and Deloitte.
BIG DATA MANAGEMENT
Semantix | April 07, 2022
Semantix, Latin America’s first fully integrated data platform, announced today the availability of a Data & AI Marketplace, consisting of a new array of features that significantly streamline the analytical journey for users of the Semantix Data Platform (known as SDP). The Data & AI Marketplace provides an app store-like experience that puts frequently used data sets and pre-packaged, vertical specific algorithms at the fingertips of data scientists and business analysts around the world.
“Data scientists and business analysts shouldn’t need a doctorate in software engineering to glean insights from complex data sets. The SDP was purpose-built as an end-to-end solution for the analytical journey and these new features give our community of users the tools and resources that can make their journey easier and faster than it’s ever been before.”
Leonardo Santos, co-founder and CEO of Semantix
The new features in the SDP are broken into two separate categories – data sets and vertical specific algorithms. The data sets are a variety of pre-packaged, highly applicable data sets that users can leverage to train their machine learning algorithms and corollate with other proprietary data assets. These data sets include frequently used data on weather, diseases, stocks trade activity, consumer behavior and more. The vertical specific algorithms are meant to automate and streamline commonly analyzed business functions and use cases. For example, there is available today in SDP algorithms and dashboards for customer churn and retention, demand forecasting, predictive maintenance and more.
Fueling Innovation for Public Journey Ahead
Innovation is at the center of Semantix’s core values as a company. The SDP Marketplace is another milestone in Semantix’s ongoing commitment to push the envelope of innovation as it makes its way to the public market. In November of 2021, Semantix announced that it entered into a definitive agreement to merge with Alpha Capital (NASDAQ: ASPC), a special purpose acquisition company (“SPAC”) focused on technology. The announcement marked the first time a Latin American-focused technology SPAC had merged with a target company and highlights its growing position as a leading global innovator in the data and analytics space.
Semantix is Latin America’s first fully integrated data software platform. Semantix has more than 300 clients with operations in approximately 15 countries using Semantix’s software and services to enhance their businesses. The company was founded in 2010 by CEO Leonardo Santos.
CompleteCSM | May 16, 2022
CompleteCSM, Inc., a rapidly growing software company that democratizes Customer Success Intelligence, announced the release of its new Customer Intelligence Cloud, just in time for the TSIA world: Interact conference in Orlando, Florida. The new solution provides Customer Success teams with greater access to the customer intent data from the conversations between people tucked away within their various data silos and is specifically aimed at closing the ‘intent gap’ between a customer’s true opinion of their subscription and the SaaS company's perception in terms of R/Y/G healthThe value of Customer Success is no longer a secret. According to TSIA, 96% of SaaS businesses are deploying some form of customer success team or strategy for retaining and growing their customer base.
"Customer Success platforms have become indispensable for managing the customers’ relationship with a company’s product, As good as these platforms have become at tracking and managing customer usage and health, they all potentially leave terabytes of valuable customer data on the floor and out of their calculations that could be used to better predict churn or potential expansion."
-Bryan Plaster, co-founder and CEO of CompleteCSM
Everyone can have their own Customer Intelligence Cloud
Leading Customer Success organizations are deploying data scientists to unlock the meaning behind customer churn, but it’s taking them longer than expected to get ROI. The CompleteCSM Customer Intelligence Cloud collects signals from customer conversations and applies AI/ML to reveal a customer’s intent to expand or renew. The curated results can be delivered both downstream to data platforms like Snowflake or Databricks, and upstream embedded into Customer Success Platforms like Gainsight or Salesforce as embedded applications. Modern customer success teams that manage their own operations now have massive advantage to increase their Net Revenue Retention (NRR) with the following capabilities:
API Access: Accessible through Data Science tools like Jupyter notebooks
Customer Intent Data: Delivered to data science platforms
Intelligent Integrations: Gong, Zoom, Slack
Embedded Integrations: Utilizing your existing CRM
"Deep sentiment analysis of conversations, far beyond Net Promoter Score (NPS), will be required for modern Customer Success teams to quickly identify wayward customers and course-correct. The consumption economy will largely leave behind the concept of renewals, forcing companies to broaden into a 4D view of customer health and treat it with an even higher degree of urgency."
-Dan Steinman, Chief Evangelist at Gainsight sees CompleteCSM’s Customer Intelligence Cloud as a must-have for all software-as-a-service (SaaS) companies
Leading SaaS organizations can harness the power of the Customer Intelligence Cloud to know how their customers feel about renewing or expanding their contracts. The Customer Intelligence Cloud aims to accelerate data science teams to faster ROI by providing time series data analytics from all customer conversations, usage, and operational data accessible from an advanced API. Customer Success teams can now broaden and enhance existing Customer Success Platforms such as Gainsight, Salesforce or Hubspot with insights, seamlessly embedding into the tools teams use on a daily basis.
Learn more about the Customer Intelligence Cloud and get started today capturing intent data from your customer conversations!
Dallas-based CompleteCSM makes Customer Success Intelligent by combining conversational AI with intent analytics to help leading businesses turn customer insights into positive outcomes with next best actions delivered to their CRM or Customer Success Platform.
BIG DATA MANAGEMENT
Cloudian | January 20, 2022
Cloudian® today announced the integration of its HyperStore® object storage with the WEKA Data Platform for AI, providing high-performance, exabyte-scalable private cloud storage for processing iterative analytical workloads. The combined solution unifies and simplifies the data pipeline for performance-intensive workloads and accelerated DataOps, all easily managed under a single namespace. In addition, the new solution reduces the storage TCO associated with data analytics by a third, compared to traditional storage systems.
Advanced Analytics Workloads Create Data Storage Challenges
Organizations are consuming and creating more data than ever before, and many are applying AI, machine learning (ML) and other advanced analytics on these large data sets to make better decisions in real-time and unlock new revenue streams. These analytics workloads create and use massive data sets that pose significant storage challenges, most importantly the ability to manage the data growth and enable users to extract timely insights from that data. Traditional storage systems simply can’t handle the processing needs or the scalability required for iterative analytics workloads and introduce bottlenecks to productivity and data-driven decision making.
Cloudian-WEKA Next Generation Storage Platform
Together, Cloudian and WEKA enable organizations to overcome the challenges of accelerating and scaling their data pipelines while lowering data analytics storage costs. WEKA’s data platform, built on WekaFS, addresses the storage challenges posed by today’s enterprise AI workloads and other high-performance applications running on-premises, in the cloud or bursting between platforms. The joint solution offers the simplicity of NAS, the performance of SAN or DAS and the scale of object storage, along with accelerating every stage of the data pipeline from data ingestion to cleansing to modeled results.
Integrated through WEKA’s tiering function, Cloudian’s enterprise-grade, software-defined object storage provides the following key benefits:
High Performance – Run concurrent workloads while eliminating compute cluster bottlenecks and reducing processing times.
Exabyte Scalability – Grow deployments on demand, from terabytes to an exabyte without disruption, achieving the flexibility and elasticity of the public cloud within a private data center or hybrid cloud model.
Enterprise-grade Security – Protect data with encryption in flight and at rest, integrated firewall, RBAC/IAM and SAML access controls, and certification with the most rigorous regulatory requirements, such as Common Criteria, FIPS and SEC Rule 17a-4(f).
Resiliency – Achieve high data durability with the option to protect and distribute data using replication or erasure coding, thereby eliminating the need for a separate data backup process.
Multi-tenancy – Provision multiple users on shared infrastructure without compromising security.
Cost-effective – Save on storage costs, as the solution runs on standard x86 hardware with local NVMe SSDs.
“As organizations increasingly employ AI, ML and other advanced analytics to extract greater value from their data, they need a modern storage platform that enables fast, easy data processing and management,” said Jonathan Martin, president, WEKA. “The combination of the WEKA Data Platform and Cloudian object storage provides an ideal solution that can seamlessly and cost-effectively scale to meet growing demands.”
“When it comes to supporting advanced analytics applications, users shouldn’t have to make tradeoffs between storage performance and capacity,” said Jon Toor, chief marketing officer, Cloudian. “By eliminating any need to compromise, the integration of our HyperStore software with the WEKA Data Platform gives customers a storage foundation that enables them to fully leverage these applications so they can gain new insights from their data and drive greater business and operational success.”
Cloudian is the most widely deployed independent provider of object storage. With a native S3 API, it brings the scalability and flexibility of public cloud storage into the data center while providing ransomware protection and reducing TCO by up to 70% compared to traditional SAN/NAS and public cloud. The geo-distributed architecture enables users to manage and protect object and file data across sites—on-premises and in the cloud—from a single platform.