CREATING A DATA CULTURE BASED ON DATA TRANSPARENCY
July 11, 2019 | (11:00 am)
USA (United States of America)
With data ownership being spread across the Cigna organization and the customer master data team having over a 100+ stakeholders to deal with, the team needed a new way to handle data issues and accelerate resolution. The master data management team formed a governance forum to discuss data issues in the context of their data environment. The Customer MDM team working with data stewards and custodians approved a Core Customer Data policy, a set of business rules, a set of data rules, and a new data quality process. The new processes allow business and technical teams to understand in detail the data, its quality, its owners, and in what processes it is utilized.