Customer Analytics Making your customer interactions more effective and mutually beneficial

whitePaper | August 2, 2022

The volume of data has exploded across all sectors in the last decade. Enterprise data has grown enormously, and organizations must contend with more unstructured data than ever. In fact, 95 percent of businesses cite the need to manage unstructured data as a challenge.

whitePaper | December 12, 2022

In August 2022, the California Office of the Attorney General announced a $1.2 million settlement with international cosmetic retailer Sephora for violations of the California Consumer Privacy Act. Following this announcement came a wave of questions about the regulator’s emphasis on the broad interpretation of the CCPA’s “sale of data” and adoption of the Global Privacy Control.

whitePaper | December 5, 2022

When modern LIMS software overtook traditional paper-based record-keeping in the lab, operations in every industry improved. Automated data collection drove efficiencies at the bench. Cloud solutions accelerated knowledge-sharing between partners. Built-in security and permission features enhanced data integrity. There’s hardly a lab in operation right now that hasn’t gained from this leap towards digital transformation.

whitePaper | October 5, 2022

As we assess the global business environment in the latter half of 2022, perhaps the best single word that describes the state of play is uncertainty. Planning for uncertainties is a significant part of what we, as business executives and individuals, do on a daily basis. In times of uncertainty, brands realize they must work even harder to retain customers and deepen relationships by delivering value and empathy at scale. As we analyze our uncertainties, we can take comfort and guidance from management guru Peter Drucker, who wrote that “strategy aims to exploit the new and different opportunities of tomorrow” (Managing in Turbulent Times, 1980).

whitePaper | December 23, 2022

From volatile markets and tough competition to the increasingly stringent demands of government regulators and customers alike, there’s no shortage of challenges ahead for the mining industry. To navigate these obstacles and others all while improving profitability, mining companies are seeking innovative ways to optimize the reliability, efficiency, and safety of their operations. Many industry leaders are already finding the answers they are looking for in their operations data.

whitePaper | June 14, 2022

In a digital-first world, every organization needs a data management plan. Yet, fewer than 25% of nonprofits report having a plan in place. This means data is infrequently shared across departments and rarely used to make decisions or predict future stakeholder behaviors. A data management plan is fundamental to make an impact and an attainable goal regardless of organization sizeor technological capacity. An effective data management plan takes into account your mission, staffing, time, budget, goals, existing technology, and more.