Customer centricity in airline industry

whitePaper | February 26, 2020

El cambio de paradigma que se está extendiendo por el ámbito tecnológico y empresarial es cada día más evidente. La transición a cloud computing está llegando a su punto de inflexión. Las fusiones y adquisiciones han proliferado. Además, con un número cada vez mayor de usuarios finales que operan fuera del entorno empresarial, los departamentos de TI deben prestar servicio a un ecosistema de usuarios cada vez más diverso, distribuido y exigente

whitePaper | December 9, 2022

In Data Governance Methodology, we described why a modern active data governance methodology is superior to a traditional top-down methodology and how active data governance is supported by continuous improvement. We also discussed how a data governance process based on continuous improvement is a key component of a DataOps process.

whitePaper | March 12, 2020

Operational Acceptance Testing (OAT) is the penultimate phase of Acceptance Testing in a Software Testing Life cycle and is the last defence line between a software development project and deployment of software on production. FFor decedes, Operational Acceptance has been undermined and misunderstood. Where User Acceptance has been written about and hailed as a final phase in testing before production. User Acceptance is but one side of the coin, Operational Acceptance is the other.

whitePaper | October 3, 2022

C-Level executives, do you often feel that you spend a significant amount of time and resources managing costs? Or do you often wonder about the impending costs on IT assets and how to optimize them? Gartner, in a recent survey, has expected that IT services are going to raise this year, with the projected IT spending growth rate being 5.5.% for 2023. With soaring expenses, you need to find alternative tactics to reduce the burden of IT expenses.

whitePaper | July 6, 2023

Cross border data flows came to prominence under Japan’s G20 Presidency in 2019, with the Data Free Flow with Trust (DFFT) framework. Since then, the G20 Presidencies have set DFFT as a major priority in the promotion of worldwide digitisation, building the pillars that led G7 leaders to endorse and commit to a roadmap for cooperation on DFFT. Cross-border e-commerce has had a 45-fold increase1 in a decade, reaching an estimated USD2.7 trillion by 2023.2 Nearly two-thirds of global commerce is related to digital technology, with companies and governments investing an estimated USD6.8 trillion in digital transformation initiatives between 2020 and 2023.3

whitePaper | April 27, 2023

Data analytics are used to test controls and validate that business risks are managed. This would generally occur at a point-in-time when an assurance activity is scheduled. Rather than test a number of transactions, the entire population of transactions can be reviewed for greater coverage. Data analytics includes automated tools such as generalised audit software, test data generators, computerised audit programs, specialised audit utilities and computer-assisted audit techniques (CAATs).