Top 6 use cases for a self-sustainable Contact Center powered by Connected Data

whitePaper | February 24, 2022

Today’s business relies on access to critical data more than ever to remain ahead of the competition. Due to the challenges over the last two years, organizations must respond to greater demand for data access and a shift to supporting AI/ML in a complex, hybrid multi-cloud environment. Organizations need to become nimble in providing fast, reliable access to data anytime, anywhere, throughout their increasingly complex, integrated enterprise.

whitePaper | August 25, 2022

Most organizations realize data governance is necessary - if not indispensable - for mitigating data risk while sustaining its longterm value. However, there’s still a fair amount of ambiguity around what exactly data governance is and how to best implement it. By definition, data governance is an enterprise-wide initiative for formalizing the processes, people, and protocols for using data. It reduces risk while increasing data’s ultimate value: consistent reusability for achieving mission critical objectives. Data governance is a strategic approach for creating unassailable trust in data throughout the enterprise.

whitePaper | June 14, 2022

In a digital-first world, every organization needs a data management plan. Yet, fewer than 25% of nonprofits report having a plan in place. This means data is infrequently shared across departments and rarely used to make decisions or predict future stakeholder behaviors. A data management plan is fundamental to make an impact and an attainable goal regardless of organization sizeor technological capacity. An effective data management plan takes into account your mission, staffing, time, budget, goals, existing technology, and more.

whitePaper | June 3, 2021

Data growth continues at an exponential rate even as cloud architectures make data management more complex and advanced applications necessitate more data movement. So what can be done to enable clean data capture and movement across an enterprise? Read this white paper to learn the requirements for data orchestration at scale and discover how you can build a holistic data architecture that enables successful DataOps.

whitePaper | August 19, 2022

Metric Insights recently partnered with Donna Burbank on a webinar on trends for Data & BI governance in 2022. Burbank is the managing director at Global Data Strategy, Ltd., an international information management consulting company that specializes in the alignment of business drivers with data-centric technology.

whitePaper | August 1, 2022

The Graph database is fundamental to driving a much-needed breakthrough in the world of Master Data Management (MDM). Until now, traditional MDM systems have imposed strict rules and structures on how these projects are managed. This has cost enterprises dearly in terms of wasted time and resources and has been a major contributory factor to the failure of many MDM initiatives. Graph has changed all of that, allowing modern MDM platforms to completely redefine how master data is prepared for insight and used to deliver tangible business outcomes.