AI tools fall into the hands of end users

Machine learning capabilities have made applications smarter, but IT pros are still in the early days of learning AI skills. Luckily, some tools only require the knowledge of an end user. Artificial intelligence is coming to enterprise software near you, and it will push both IT pros and end users out of their comfort zones. As machine learning, bots and analytics capabilities mature, more software providers are ramping up the use of artificial intelligence (AI) in their products – including those for IT departments seeking better ways to handle large volumes of data, automate processes and improve end-user productivity. The technology is in its early days, but some AI tools are lending themselves to the citizen technologist by emphasizing simplistic management rather than the complexity often present in emerging technology.