Best in KLAS Business Intelligence Tools, EHRs Offer Deep Insights

Healthcare organizations browsing this year’s Best in KLAS rankings will see a number of familiar names among the winners, with Epic Systems sweeping the Overall Product Suite category for the ninth year in a row. The Verona, Wisconsin company was named best acute care and ambulatory EHR, best health information exchange product, best patient portal, and best practice management system for large physician groups, among other accolades. But as the industry moves deeper into the era of data-driven care, the company is working to fend off stiff competition from its peers. In some cases, Epic’s narrow lead is in danger of disappearing as rivals address key pain points in functionality, customer relationships, and usability. Huge gains in satisfaction from vendors such as Greenway Health and NextGen Healthcare portend a potential change in the guard in the ambulatory EHR space, while MEDITECH is slowly but surely creeping up on the top spot for acute care.