CompleteCSM | May 16, 2022
CompleteCSM, Inc., a rapidly growing software company that democratizes Customer Success Intelligence, announced the release of its new Customer Intelligence Cloud, just in time for the TSIA world: Interact conference in Orlando, Florida. The new solution provides Customer Success teams with greater access to the customer intent data from the conversations between people tucked away within their various data silos and is specifically aimed at closing the ‘intent gap’ between a customer’s true opinion of their subscription and the SaaS company's perception in terms of R/Y/G healthThe value of Customer Success is no longer a secret. According to TSIA, 96% of SaaS businesses are deploying some form of customer success team or strategy for retaining and growing their customer base.
"Customer Success platforms have become indispensable for managing the customers’ relationship with a company’s product, As good as these platforms have become at tracking and managing customer usage and health, they all potentially leave terabytes of valuable customer data on the floor and out of their calculations that could be used to better predict churn or potential expansion."
-Bryan Plaster, co-founder and CEO of CompleteCSM
Everyone can have their own Customer Intelligence Cloud
Leading Customer Success organizations are deploying data scientists to unlock the meaning behind customer churn, but it’s taking them longer than expected to get ROI. The CompleteCSM Customer Intelligence Cloud collects signals from customer conversations and applies AI/ML to reveal a customer’s intent to expand or renew. The curated results can be delivered both downstream to data platforms like Snowflake or Databricks, and upstream embedded into Customer Success Platforms like Gainsight or Salesforce as embedded applications. Modern customer success teams that manage their own operations now have massive advantage to increase their Net Revenue Retention (NRR) with the following capabilities:
API Access: Accessible through Data Science tools like Jupyter notebooks
Customer Intent Data: Delivered to data science platforms
Intelligent Integrations: Gong, Zoom, Slack
Embedded Integrations: Utilizing your existing CRM
"Deep sentiment analysis of conversations, far beyond Net Promoter Score (NPS), will be required for modern Customer Success teams to quickly identify wayward customers and course-correct. The consumption economy will largely leave behind the concept of renewals, forcing companies to broaden into a 4D view of customer health and treat it with an even higher degree of urgency."
-Dan Steinman, Chief Evangelist at Gainsight sees CompleteCSM’s Customer Intelligence Cloud as a must-have for all software-as-a-service (SaaS) companies
Leading SaaS organizations can harness the power of the Customer Intelligence Cloud to know how their customers feel about renewing or expanding their contracts. The Customer Intelligence Cloud aims to accelerate data science teams to faster ROI by providing time series data analytics from all customer conversations, usage, and operational data accessible from an advanced API. Customer Success teams can now broaden and enhance existing Customer Success Platforms such as Gainsight, Salesforce or Hubspot with insights, seamlessly embedding into the tools teams use on a daily basis.
Learn more about the Customer Intelligence Cloud and get started today capturing intent data from your customer conversations!
Dallas-based CompleteCSM makes Customer Success Intelligent by combining conversational AI with intent analytics to help leading businesses turn customer insights into positive outcomes with next best actions delivered to their CRM or Customer Success Platform.
Tetra Tech | March 09, 2022
Tetra Tech, Inc. , a leading provider of high-end consulting and engineering services, announced today that it has acquired Axiom Data Science, an industry leader in the management and analysis of oceanic and ecological data associated with climate change. Headquartered in Anchorage, Alaska, Axiom conducts climate science modeling to help clients manage, integrate, and visualize large-scale complex data sets that are essential to addressing climate change.
“Tetra Tech leverages digital technology using our Leading with Science® approach to provide clients with sustainable and resilient solutions and support decision-making on projects around the world. The addition of Axiom Data Science expands our high-end advanced analytics capabilities in oceans and ecosystems to advance climate science for clients, including the National Oceanic and Atmospheric Administration and the National Aeronautics and Space Administration.”
Dan Batrack, Tetra Tech Chairman and CEO
Rob Bochenek, Axiom Founder and CEO, said, “We are honored to join Tetra Tech and work with their exceptional team of scientists and engineers to provide best-in-class data analytics solutions to address climate change impacts. By joining Tetra Tech, we will further enhance our ability to provide highly specialized solutions to our clients, while offering new opportunities for our employees to work on water and environment programs worldwide.”
The terms of the acquisition were not disclosed. Axiom Data Science is joining Tetra Tech’s Government Services Group.
About Tetra Tech
Tetra Tech is a leading provider of high-end consulting and engineering services for projects worldwide. With 21,000 associates working together, Tetra Tech provides clear solutions to complex problems in water, environment, sustainable infrastructure, renewable energy, and international development. We are Leading with Science® to provide sustainable and resilient solutions for our clients. For more information about Tetra Tech, please visit tetratech.com or follow us on LinkedIn, Twitter, and Facebook.
About Axiom Data Science
Based in Anchorage, Alaska, Axiom Data Science is an informatics and software development firm focused on developing scalable solutions for data management, integration, and visualization. Axiom supports federal, private, academic, and non-governmental organizations in the ecological, geological, and ocean sciences organizations to improve the long-term management and impact of their scientific data resources.
ODSC | August 04, 2021
ODSC West 2021, the latest in the largest machine learning conference series for learning applied data science, will return to its in-person format for the first time in almost two years this November 16th-18th in San Francisco, California. This event is expected to bring in 2000 people together across all three days. ODSC West 2021 will offer more than 200 training sessions and workshops led by the best industry experts in data science and thought leaders from top companies striving to advance the state of the art.
With the goal of enriching and training the largest data science, artificial intelligence, and machine learning community around the country, ODSC West 2021 will focus on the most in-demand and emerging trends in the field, such as machine and deep learning, NLP, computer vision, predictive analytics, data visualization, and cybersecurity.
Past speakers include Cassie Kozyrkov, Michael I. Jordan, Kurt Keutzer, and other experts in the field of data science and AI from reputable organizations such as Google, UC Berkeley, and Microsoft.
Focus areas for this year’s conference include:
Deep Learning and Deep Reinforcement Learning
Data Engineering and MLOps
Cybersecurity and Machine Learning
Responsible AI and AI for Social Good
Machine Learning Hands-on Training
Artificial Intelligence Research Foundations
In addition to the workshops and machine learning training sessions, ODSC West 2021 will feature a number of bonus events, such as the Ai+ Career Lab & Expo, where 30+ hiring partners will be in attendance to hire the best and brightest data scientists they can find.
November 17th-18th will also feature the Virtual AI Expo, a special event for startups, business professionals, executives, investors, and technologists who seek to build and grow the AI-driven enterprise. All talks and attending companies will highlight specific industries, such as AI for healthcare, finance, climate, and more. Currently scheduled companies include HP, Microsoft, Intel, SAS, Mathworks, Algorithmia, DataRobot, Saturn Cloud, and more to come.
For any interested data science professionals who are unable to attend in-person, ODSC is partnering with the eventX.ai platform to bring a virtual component to the event. This virtual conference will feature a number of talks and training sessions designed to provide in-depth training to anyone interested in ODSC West but are unable to travel to the convention hall. There will also be a virtual Career Expo and AI Expo component as well.
P.S. Register with code ODSC_Media7 today to get an additional discount on your ODSC West in-person or virtual pass.
More on ODSC:
Open Data Science Conference (ODSC) is the leader of applied data science conferences. Our conferences bring industry leaders, key executives, start-up companies, engineers, and investors on the threshold of innovation together.
For more information about the conference, its content, and its partners visit ODSC.com/california, or contact the ODSC Content Marketing Manager, Alex Landa, directly at email@example.com.
BIG DATA MANAGEMENT
Tamr, Inc. | May 21, 2022
Tamr, the leading cloud-native data mastering solution, today announced the introduction of Tamr Enrich, a set of enrichment services built natively into the data mastering process. Using Tamr’s patented human-guided machine learning, Tamr Enrich curates and actively manages external datasets and services, enabling customers to seamlessly embed trusted, high-quality external data insights to their data mastering pipelines for richer business.
“Companies go to great lengths, spending millions of dollars to attempt to derive business value from disparate data sources,” said Anthony Deighton, Tamr’s chief product officer. “We’re excited to offer a built-in solution that provides one-click simplicity and makes customers’ data cleaner and more complete.”
For example, when a business wants to integrate an application programming interface (API) for address validation and standardization, it requires significant investment to implement the capability, including hiring a vendor to find the source, build the integration, maintain the integration, manage the vendor and make updates. Tamr Enrich eliminates many of these obstacles, enabling clean, trusted data without complexity. Customers also benefit from Tamr’s unique ability to continuously add new enrichment sources versus existing solutions in the market today that offer a static set of services.
Tamr Enrich allows customers to unlock more value from mastered data faster to:
Improve match rates. Customers can realize a potential 2x improvement.
Automate more. Customers see model confidence improved by 20+%.
Simplify data enrichment. Services are fully managed by Tamr and delivered in one click.
Eliminate broken data. Tamr Enrich allows customers to identify contacts or companies with no valid contact information and accelerate time-to-insight.
Standardize values. Data is ready for use in analytics tools.
Expand insights. New attributes unlock new uses for existing data.
“We previously needed to manage multiple vendors, which was expensive operationally and added significant complexity to our data operations,” said Harveer Singh, Chief Data Architect at Western Union, “Tamr Enrich is a game-changer. It gives us a complete, integrated solution that enables Western Union to deliver a seamless digital experience to our customers. Tamr’s made it easier to maintain clean, curated data across the customer journey.”
About Tamr, Inc.
Tamr is a leading data mastering company, accelerating the business outcomes of the world’s largest organizations by powering analytic insights, boosting operational efficiency, and enhancing data operations. Tamr’s cloud-native solutions offer an effective alternative to traditional Master Data Management (MDM) tools, using machine learning to do the heavy lifting to consolidate, cleanse, and categorize data. Tamr is the foundation for modern DataOps at large organizations, including industry leaders like Toyota, Santander, and GSK. Backed by investors including NEA and Google Ventures, Tamr transforms how companies get value from their data.