Calabrio | December 19, 2023
Calabrio, a longstanding leader in Workforce Management (WFM) solutions in the Middle East, marks a significant milestone in its commitment to the region by introducing AI-Powered Interaction Analytics on a public cloud infrastructure within the region. This offering is intricately designed to cater to the specific requirements of Middle East contact centers, incorporating local language support, Arabic call transcriptions, and a dedicated public-cloud instance in the UAE.
Following the acquisition of Teleopti in 2019, Calabrio solidified its position as the leading WFM provider in the Middle East. The company has consistently prioritized the understanding and adaptation of regional needs. This dedication transcends mere language support, encompassing a holistic approach to address unique challenges and deliver a seamless, culturally sensitive experience for users.
With the unveiling of AI-Powered Interaction Analytics, Calabrio takes a bold stride to empower Middle East contact centers with advanced analytics tools driven by artificial intelligence. Notably, several Middle East customers have already embraced Calabrio’s cloud solutions from other regions. The addition of a local public cloud instance in the UAE reinforces compliance with data sovereignty and privacy regulations, offering a secure and reliable platform for regional customers.
Key features of Interaction Analytics for the Middle East include:
Arabic Transcriptions: Calabrio’s Interaction Analytics provides precise transcriptions of calls in Arabic, enabling contact centers to leverage a comprehensive set of AI-driven analytics tools for actionable insights from customer interactions.
Middle East Cloud: By establishing a public cloud instance in the UAE, Calabrio ensures that customer data is hosted locally. This addresses the demands of data sovereignty and privacy regulations in the Middle East while retaining the benefits of a true-cloud solution, such as scalability, security, and continuous AI-driven software improvements.
Advanced AI-Powered Insights: Contact center customers in the Middle East can now harness cutting-edge AI technologies to coach agents for improved performance and gain a deeper understanding of customer interactions. They can identify intricate patterns in interaction data, analyze competitors' strategies, and extract valuable AI-driven insights into customer sentiments.
Calabrio’s Interaction Analytics for the Middle East is set to be generally available immediately after Ramadan, starting April 9. This strategic timing aligns with the region's business calendar, enabling organizations to seamlessly integrate this powerful AI-driven tool into their operations.
"Calabrio takes pride in extending its leadership in the Middle East with the introduction of Interaction Analytics," said Olle Düring, SVP Calabrio International at Calabrio. "We believe that by providing local language support and a local Middle East cloud, we can empower contact centers in the region with the advanced tools they need to enhance agent performance, understand complex customer behaviors, and ultimately drive business success."
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement, and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.
Big Data Management
Dremio | January 05, 2024
Dremio, the easy and open data lakehouse, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider, today announced a partnership. Under the agreement, Carahsoft will serve as Dremio’s Master Government Aggregator®, making the company’s complete cloud and software portfolio for Government, Defense, Intelligence and Education available through Carahsoft’s reseller partners and NASA Solutions for Enterprise-Wide Procurement (SEWP) V, Information Technology Enterprise Solutions – Software 2 (ITES-SW2), National Association of State Procurement Officials (NASPO) ValuePoint, National Cooperative Purchasing Alliance (NCPA) and OMNIA Partners contracts.
This collaboration paves the way for Public Sector organizations to harness cutting-edge data analytics capabilities which empower them to make smarter decisions and significantly enhance operational efficiency through lightning-fast data access. Dremio propels agencies into the future by embracing a state-of-the-art data lakehouse architecture in Public Sector organizations. By transitioning to Dremio's solutions, organizations can enjoy sub-second query performance and a remarkable 10-fold improvement in price performance. The new environment eliminates costly and complex legacy data lake solutions and implements a flexible, highly modern architecture.
Dremio provides cost-effective self-service analytics and data management, simplifying data pipelines and ETL complexity while accelerating insights across diverse storage locations. With a proven track record of modernizing legacy Hadoop environments and implementing the modern data lakehouse solution, Dremio and Carahsoft aim to transform Public Sector data management by breaking down data silos. Embracing a data mesh concept enables efficient handling of various data sources, fostering cross- collaboration and decentralized data control. Dremio’s expertise supports Public Sector agencies in implementing these principles, eradicating data silos for a more collaborative and efficient approach to data analytics.
"Public sector organizations face a range of data infrastructure challenges, many of which are common to both Government and non-government entities. These issues often hinder effective data management, analysis, and decision-making,” said Roger Frey, Vice President of Alliances at Dremio. “Dremio's mission is to make data easily accessible and analyzable for all users, regardless of where it resides. We are excited to partner with Carahsoft to bring our state-of-the-art data analytics solutions to the Public Sector."
“Within the Public Sector’s intricate data landscape, complexities often impede efficient data management and decision making,” said Laura Howton, Sales Director who leads the Analytics and Data Management Team at Carahsoft. “By adding Dremio to our AI and Machine Learning portfolio, our reseller partners can now provide modern, cost-effective and easily accessible data analytics tools to Government customers, bolstering their modernization efforts.”
Dremio’s solutions are available through Carahsoft’s SEWP V contracts NNG15SC03B and NNG15SC27B, ITES-SW2 Contract W52P1J-20-D-0042, NASPO ValuePoint Master Agreement #AR2472, NCPA Contract NCPA01-86 and OMNIA Partners Contract #R191902. For more information, contact the Carahsoft team at 571-591-6430 or Dremio@carahsoft.com; or register for a complimentary webcast, “The Key Steps in Decreasing Costs and Improving Performance Through Data Lake Modernization,” Thursday, January 25, at 2p.m.
Dremio is the easy and open data lakehouse, providing self-service analytics with data warehouse functionality and data lake flexibility across all of your data. Use Dremio's lightning-fast SQL query service and any other processing engine on the same data. Dremio increases agility with a revolutionary data-as-code approach that enables Git-like data experimentation, version control, and governance. In addition, Dremio eliminates data silos by enabling queries across data lakes, databases, and data warehouses, and by simplifying ingestion into the lakehouse. Dremio's fully managed service helps organizations get started with analytics in minutes, and automatically optimizes data for every workload. As the original creator of Apache Arrow and committed to Arrow and Iceberg’s community-driven standards, Dremio is on a mission to reinvent SQL for data lakes and meet customers where they are on their lakehouse journey.
Devo | January 09, 2024
Devo Technology, the security data analytics company, today announced that the Devo Security Data Platform received Authorization to Operate (ATO) at the Moderate level under the Federal Risk and Authorization Management Program (FedRAMP).
The Devo Security Data Platform successfully completed FedRAMP's rigorous accreditation process, enabling federal agencies to secure their environments with a market-leading security information and event management (SIEM). Agencies and their partners can now leverage Devo to solve their toughest IT and security challenges with unparalleled visibility and a unified view of risk posture, security operations and the threat landscape.
The demand to keep pace with rapidly evolving cyber threats at cloud speed and scale has never been higher for the U.S. government. New Office of Management and Budget (OMB) regulations require federal agencies to collect and retain logs for long time periods. These requirements strain legacy SIEM and logging solutions, resulting in higher license and maintenance costs and slower query times. The Devo Security Data Platform's massive ingestion capabilities overcome these challenges and enable agencies to manage petabytes of data—from any device or application—cost-effectively and performantly in the cloud.
Kayla Williams, CISO, Devo, said: "Devo relentlessly maintains the highest standards of internal security controls to ensure customers can protect themselves from security threats with peace of mind. Commercial customers have used the Devo Security Data Platform in the cloud for years, and this milestone enables us to continue to extend the same seamless experience to federal agencies and their partners."
The Small Business Administration sponsored Devo's authorization. FedRAMP was established to provide a cost-effective, risk-based approach for the adoption and use of cloud services by the federal government. FedRAMP empowers agencies to use modern cloud technologies with an emphasis on the security and protection of federal information.
The Devo Security Data Platform is also available in the AWS GovCloud Marketplace, an isolated AWS Region designed to host sensitive data and regulated workloads in the cloud, assisting customers with U.S. federal, state and local government compliance requirements.
Devo unleashes the power of the SOC. The Devo Security Data Platform, powered by our HyperStream technology, is purpose-built to provide the speed and scale, real-time analytics, and actionable intelligence global enterprises need to defend expanding attack surfaces. An ally in keeping your organization secure, Devo combines the power of people and AI to augment security teams, leading to better insights and faster outcomes. Headquartered in Cambridge, Massachusetts, with operations in North America, Europe and Asia Pacific, Devo is backed by Insight Partners, Georgian, TCV, General Atlantic, Bessemer Venture Partners, Kibo Ventures and Eurazeo. Learn more at www.devo.com.
Airbyte | January 30, 2024
Airbyte, creators of the leading open-source data movement infrastructure, today announced a series of accomplishments and awards reinforcing its standing as the largest and fastest-growing data movement community. With a focus on innovation, community engagement, and performance enhancement, Airbyte continues to revolutionize the way data is handled and processed across industries.
“Airbyte proudly stands as the front-runner in the data movement landscape with the largest community of more than 5,000 daily users and over 125,000 deployments, with monthly data synchronizations of over 2 petabytes,” said Michel Tricot, co-founder and CEO, Airbyte. “This unparalleled growth is a testament to Airbyte's widespread adoption by users and the trust placed in its capabilities.”
The Airbyte community has more than 800 code contributors and 12,000 stars on GitHub. Recently, the company held its second annual virtual conference called move(data), which attracted over 5,000 attendees.
Airbyte was named an InfoWorld Technology of the Year Award finalist: Data Management – Integration (in October) for cutting-edge products that are changing how IT organizations work and how companies do business. And, at the start of this year, was named to the Built In 2024 Best Places To Work Award in San Francisco – Best Startups to Work For, recognizing the company's commitment to fostering a positive work environment, remote and flexible work opportunities, and programs for diversity, equity, and inclusion. Today, the company received the BigDATAwire Readers/Editors Choice Award – Big Data and AI Startup, which recognizes companies and products that have made a difference.
Other key milestones in 2023 include the following.
Availability of more than 350 data connectors, making Airbyte the platform with the most connectors in the industry. The company aims to increase that to 500 high-quality connectors supported by the end of this year.
More than 2,000 custom connectors were created with the Airbyte No-Code Connector Builder, which enables data connectors to be made in minutes.
Significant performance improvement with database replication speed increased by 10 times to support larger datasets.
Added support for five vector databases, in addition to unstructured data sources, as the first company to build a bridge between data movement platforms and artificial intelligence (AI).
Looking ahead, Airbyte will introduce data lakehouse destinations, as well as a new Publish feature to push data to API destinations.
Airbyte is the open-source data movement infrastructure leader running in the safety of your cloud and syncing data from applications, APIs, and databases to data warehouses, lakes, and other destinations. Airbyte offers four products: Airbyte Open Source, Airbyte Self-Managed, Airbyte Cloud, and Powered by Airbyte. Airbyte was co-founded by Michel Tricot (former director of engineering and head of integrations at Liveramp and RideOS) and John Lafleur (serial entrepreneur of dev tools and B2B). The company is headquartered in San Francisco with a distributed team around the world. To learn more, visit airbyte.com.